Ps3 broke on Xmas day :(

Cow Moolester

Well it's Christmas and my Ps3 broke I got LittleBigPlanet for it today and put it in and then the Ps3 froze. I turned it back on and now it won't even recognize that there's a disc in it. Not even a CD or DVD.

I'm going into HMV tomorrow but I don't have a reciept. Sony's Ps3 support site says to bring it back to the retailer as Sony won't repair it, but rather they have an exchange program with retailers.

Do you think I'll have any luck considering I don't have a receipt? Do they have a list of Ps3 serial numbers or something like that so they'll be able to confirm I bought it there?

ongarite

If you paid with Laser or credit card with proof that it was bought in HMV, then you may be able to get an exchange.

TBH, at this stage, it sounds like the usual Blu-Ray laser has blown by turning forcing the PS3 to turn off.
At this stage you have nothing to lose by copying your game saves to a USB key and then doing a full HDD format through the System Settings.

xbox36016

a lest you dont have a xbox than you will have to wait 3 weaks for it

Cow Moolester

I do have an Xbox..which broke last October and I got it back in 2 weeks... luckily Sony support seems to be better than xbox support.

Thanks ongarite. I'll find the Laser statement and bring it in with me. Also, I have a 60GB Ps3 so what happens if I have to trade down to a 40GB? Do they refund me the difference or what?

AlmightyCushion

Cow Moolester wrote: »

Thanks ongarite. I'll find the Laser statement and bring it in with me. Also, I have a 60GB Ps3 so what happens if I have to trade down to a 40GB? Do they refund me the difference or what?

I imagine it would have to be a like for like exchange so they would have to give you an 80GB. I don't think they'd refund the difference.

guil

xbox36016 wrote: »

a lest you dont have a xbox than you will have to wait 3 weaks for it

he does he never stops goin on bout it on another forum

xbox36016

guil07 wrote: »

he does he never stops goin on bout it on another forum

on what forun dont mand i ask

guil

the wonderful ps3 leagues

xbox36016

what the hall is that i dont evan have anything song bar my bly ray player

guil

xbox36016 wrote: »

what the hall is that i dont evan have anything song bar my bly ray player

what are ya on its a link to here
http://www.ps3-leagues.co.uk/forum/

giggsy664

Cow Moolester wrote: »

Well it's Christmas and my Ps3 broke I got LittleBigPlanet for it today and put it in and then the Ps3 froze. I turned it back on and now it won't even recognize that there's a disc in it. Not even a CD or DVD.

I'm going into HMV tomorrow but I don't have a reciept. Sony's Ps3 support site says to bring it back to the retailer as Sony won't repair it, but rather they have an exchange program with retailers.

Do you think I'll have any luck considering I don't have a receipt? Do they have a list of Ps3 serial numbers or something like that so they'll be able to confirm I bought it there?

This happened to a friend of mine. When you put a disk in, does the swirly O appear in the top right corner? If it does, try going into a demo and try start the disk from there.

Cow Moolester

Yes it does... Too late though...I'm formatting the Ps3 now

sarumite

The exact same thing happened to my PS3 a while ago while playing COD4. It froze up and after restarting, it would not recognise I had anything in there.

I did not have a reciept either, however Sony sent out a courier company who picked it up, and a few days later I got a refurbished PS3 (it had a different serial number to my original one)....If HMV are not helpful, ring back.

seanybiker

Same thing happened to my btoehrs one but since his warranty was out he couldnt get it replaced and the according to him the sony centre they cant fix it .

Cow Moolester

Anyone know what time/if HMV open tomorrow?

guil

cow i doubt they will even acknowlegde it in hmv with no receipt, just ring up sony tomorrow and tell them hmv cant take it back with no receipt

Cow Moolester

guil07 wrote: »

cow i doubt they will even acknowlegde it in hmv with no receipt, just ring up sony tomorrow and tell them hmv cant take it back with no receipt

I have the statement from the Laser Card/Credit Card/Whatever it is

Did some research and I'm in luck anyway I thought it might have been out of warranty (Had it since August 07) but under Irish law, all goods are covered for a period up to 6 years

Linky
Article 5(1)

:pac::pac::pac:

kirving

They might have some 60GB models in the back for replacements. Thet can be brought back after a year with a recipt for a replacement.

Zatoichi

I hope my PS3 doesn't break as I got it at ZAVVI which probably won't exist soon.

whiterebel

Zatoichi wrote: »

I hope my PS3 doesn't break as I got it at ZAVVI which probably won't exist soon.

Just make sure and keep your receipt safe. It won't matter then if Zavvi are still around or not.

Absolam

Cow Moolester wrote: »

I have the statement from the Laser Card/Credit Card/Whatever it is

Did some research and I'm in luck anyway I thought it might have been out of warranty (Had it since August 07) but under Irish law, all goods are covered for a period up to 6 years

Linky
Article 5(1)

:pac::pac::pac:

Ah.. nope. Under Irish law goods are covered for 'a reasonable period', which for certain products may be up to six years. As far as consoles go it's pretty much one year... according to any retailer I can think of. The transposition of the directive in Ireland didn't add anything to the existing legislation with regard to warranties unfortunately.

guil

Absolam wrote: »

Ah.. nope. Under Irish law goods are covered for 'a reasonable period', which for certain products may be up to six years. As far as consoles go it's pretty much one year... according to any retailer I can think of. The transposition of the directive in Ireland didn't add anything to the existing legislation with regard to warranties unfortunately.

theres plenty of people that got their ps3 repaired or replaced for free after the 1 year was up and of course any retailer will tell ya its only 1 year,

Cow Moolester

Absolam wrote: »

Ah.. nope. Under Irish law goods are covered for 'a reasonable period', which for certain products may be up to six years. As far as consoles go it's pretty much one year... according to any retailer I can think of. The transposition of the directive in Ireland didn't add anything to the existing legislation with regard to warranties unfortunately.

I got it replaced today

Sephiroth_dude

Did you get another 60gd though?

Cow Moolester

I did indeed I was lucky though since there were only 2

Sephiroth_dude

I thought they stopped making 60gd ones though and that you could'nt buy anymore or get replacements ? ah well least you got a 60gd one anyway.

giggsy664

Its gb. Theyre spelt gigabytes, not gigadytes (C)

Congrats on backwards compatibility.

TestTransmission

The sixaxis that came with the PS3 when I bought the bundle nearly a year ago has just decided to stop working all together,well,it works when attached via a usb cable.
I bought it in tesco..so,if I bring back the controller and the receipt for the PS3 I bought how likely is it that they will replace it there and then?
surely,they might insist on the whole PS3?

how are tesco for replacing faulty electronic goods?will they just fob me off to sony?

whiterebel

Sephiroth_dude wrote: »

I thought they stopped making 60gd ones though and that you could'nt buy anymore or get replacements ? ah well least you got a 60gd one anyway.

They have refurb 60GB ones in a logistics warehouse in Dublin. Obviously every one they get back they repair and use it to replace another broken one.

whiterebel

ongarite wrote: »

If you paid with Laser or credit card with proof that it was bought in HMV, then you may be able to get an exchange.

TBH, at this stage, it sounds like the usual Blu-Ray laser has blown by turning forcing the PS3 to turn off.
At this stage you have nothing to lose by copying your game saves to a USB key and then doing a full HDD format through the System Settings.

Hi Ongarite, can you expand on this a bit? Do you mean turning off at the back while running?

ongarite

whiterebel wrote: »

Hi Ongarite, can you expand on this a bit? Do you mean turning off at the back while running?

Yes, thats what I mean. Turning off your PS3 while its running with the power switch on the back is not recommended especially if you have a lockup in a game. You are nearly guaranteed to blow the blu-ray laser by doing this.
You can turn off the PS3 when its locked up by holding down the soft-power button continously for 10 seconds.