Pixmania - is there a real person there?

faceman

I know there are threads on this here and elsewhere but Im looking for contact details that doesnt divert to a call centre in India.

I have to say, its one of the worst customer service experiences Ive had with any company.

Bought a camera as a present nearly 2 weeks ago because (a) it was cheaper than the shops and (b) they advertised the product online as "delivery before christmas".

Guess what? hasnt turned up yet and the dispatch date has changed a few times. I rang them, a call centre in India. Very unhelpful. She had the cohones to say they couldnt guarantee delivery before Christmas. eh hello. She couldnt transfer me to her manager in France nor had his number. Her supervisor in India would only tell me the same thing. She couldnt tell me why they were advertising Christmas delivery and... well, you get my drift.

Anywho, has anyone managed to speak with someone helpful there or have contact details for them in France? I cant seem to find anything with my searches.

I know there are plenty of people who have had no issue with them but to me a company's worth is judged on how they handle a bad situation.

paulski999

You lucky B'tard you mean they actually took your call, I've tried all day yesterday and this morning, getting the usual press 1 if you want to speak to a human, press 2 to be put on hold, press 3 if you want to be cut off.. Unreal had to follow up with DHL who said that pixmania (pix'pain-in-the-arse-aren't ya) had printed the label to go on the delivery but hadn't shipped it, won't be hear for Xmas & guess whose in the the bad books, tried to email customer support, no reply so far...

Just wondering if this is because of the internet cable which got "cut" in the Med.??

Must be the worst customer service setup I have come across...

christo82

Not in as bad a situation as OP but I bought a TV on Tuesday 16th and has not arrived for Christmas. What does the 3 - 4 days delivery mean? And the countdown clock on their website, which ran up to the 23rd, for Christmas Delivery. Probably won't see the TV until Monday at the earliest.

Hope you have some luck also.

Merry Christmas

af_thefragile

I ordered a camera off them yesterday and the whole thing went haywire. For some reason the transaction couldn't get processed by my bank apparently (which on calling up my bank they said nothing came to them). So i called pixmania yesterday and spend 8mins on the phone without conversing with a single human before i got bored and hung up. Which was a good thing cuz i ended up getting pissed off and canceled my order and i also found a cheaper deal somewhere else.

So i saved myself some good money and will now avoid that website like the plague!