O2 voicemail - rings before diverting

ifconfig

I've a quick question regarding O2 voicemail settings.
How do I configure the number of rings before incoming calls are diverted to
O2 voicemail ?

I'm using an iPhone 3g.
I couldn't hear the option on the 171/voicemail IVR menus and I couldn't easily find the answer on the O2 website. I seem to be defaulting currently to 3 rings which is way too short.

-ifc

pyramuid man

Contact customer care and the will be able to extend it for you or at least they used to.

Solair

If you're on bill pay dial 1909 and follow the prompts, you can do it yourself through the menus. You get a text when it's changed. Although, unbelievably it takes about 24 hours to happen!

The interactive customer care system prints out a little label, that's attached to a carrier pigeon who flies to the switching centre and a specially trained monkey brings the message down to an engineer who adjusts the clockwork mechanism that diverts your calls.

At least, that's what I suspect's going on otherwise, it should happen instantaneously. On most normal networks you can adjust it yourself with a * code.

cgarvey

Using the standard GSM code of *61*[Phone Number]*11*[Time]# mine changed instantly around this time last year. Not sure if it's still supported. Your voicemail phone number should be in full format (including the '5'!).

It's free anyway, so nothing ventured, nothing gained.

Solair

I tried that code first and it didn't work. For some utterly bizarre reason, O2 doesn't support it.

krudler

It does work on billpay, prepay customer care have to do it for you

Solair

It no longer works on Billpay either. I have an iPhone on bill pay, tried those codes and they were rejected.

chrisp2281

So is there any quick way to turn this on??? I have a voicemail recording done but my phone just rings out