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help, my computer has crashed

  • 19-12-2008 01:11PM
    #1
    MrsMcSteamy
    Registered Users, Registered Users 2 Posts: 607 ✭✭✭


    ok so turned on my dell inspiron laptop this morning and got greeted with a lovely blue screen saying the following:
    A problem has been detected and Windows has been shut down to prevent damage to your computer.
    If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps .
    Disable or uninstall any anti-virus, disk defragmentation or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.
    Technical information .
    *** STOP . 0x00000024 (0x00190203, 0x825E3588, 0xc0000102, 0x00000000)
    I carried out the first step, turned off my computer and back on again but got the same blue acreen. Dont know how to do the last bit, run CHKDSK /F so if anyone can help me fix this i would be very grateful, thanks in advance for all replies !!


Comments

  • #2
    Donald-Duck
    Registered Users, Registered Users 2 Posts: 1,119 ✭✭✭Donald-Duck


    Do you get the same error booting into safe mode?


  • #3
    MrsMcSteamy
    Registered Users, Registered Users 2 Posts: 607 ✭✭✭MrsMcSteamy


    Donald-Duck wrote: »
    Do you get the same error booting into safe mode?
    I didnt boot into safe mode, didnt know if i should or not, so should i do that


  • #4
    Donald-Duck
    Registered Users, Registered Users 2 Posts: 1,119 ✭✭✭Donald-Duck


    Yeah, try go into safemode but the odds are the same thing will happen


  • #5
    MrsMcSteamy
    Registered Users, Registered Users 2 Posts: 607 ✭✭✭MrsMcSteamy


    Donald-Duck wrote: »
    Yeah, try go into safemode but the odds are the same thing will happen
    Right i will try that and see


  • #6
    MrsMcSteamy
    Registered Users, Registered Users 2 Posts: 607 ✭✭✭MrsMcSteamy


    right done that and got the same screen, any other suggestions please ????


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  • #7
    TechieEddy
    Closed Accounts Posts: 185 ✭✭TechieEddy


    Do you have your XP cd handy?
    If you do follow this guide to run a chkdsk.

    Remeber to use the /F switch so it will repair the errors aswell as detect them.


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