Purelygadgets.ie Rip Off

Tester46

Back at the start of October 2008 I ordered a camera from PurelyGadgets.ie. It was stated to be in stock and was priced in Euro. The contact number was an Irish number (01 4434188). Anyway, the camera never showed up and I ended up cancelling after much bull**** from their customer service "oh, that's shipping today" being their standard reply to me everytime I asked where the camera was. I had paid €300 for the camera.

They emailed me confirming they would give me a refund (but only after I threatened to sue them). Then, they eventually refunded €260 to me. When I queried it, they put the difference down to the currency difference with sterling saying:

"Having checked our payment system, we have sucessfully refunded your account the amount of GBPXXX. You may please confirm this matter with your bank. Please note that we accept payment in GBP currency thus the amount that we debited from your account will depend on the exchange rate of your bank the time the order was placed. Unfortunately, we do not have any control of this."

As far as I was concerned, I was dealing with an Irish website that showed it's prices in Euro and charged me in Euro. They even had an Irish telephone number! I have checked their terms and conditions and they do not state anywhere that I would be actually chanrged in sterling.


What do you think, other than STAY THE HELL AWAY FROM PURELY GADGETS?

ejmaztec

Tester46 wrote: »

Back at the start of October 2008 I ordered a camera from PurelyGadgets.ie. It was stated to be in stock and was priced in Euro. The contact number was an Irish number (01 4434188). Anyway, the camera never showed up and I ended up cancelling after much bull**** from their customer service "oh, that's shipping today" being their standard reply to me everytime I asked where the camera was. I had paid €300 for the camera.

They emailed me confirming they would give me a refund (but only after I threatened to sue them). Then, they eventually refunded €260 to me. When I queried it, they put the difference down to the currency difference with sterling saying:

"Having checked our payment system, we have sucessfully refunded your account the amount of GBPXXX. You may please confirm this matter with your bank. Please note that we accept payment in GBP currency thus the amount that we debited from your account will depend on the exchange rate of your bank the time the order was placed. Unfortunately, we do not have any control of this."

As far as I was concerned, I was dealing with an Irish website that showed it's prices in Euro and charged me in Euro. They even had an Irish telephone number! I have checked their terms and conditions and they do not state anywhere that I would be actually chanrged in sterling.


What do you think, other than STAY THE HELL AWAY FROM PURELY GADGETS?

Have they closed the purelygadgets.ie website? I tried that address and it took me straight to purelygadgets.co.uk.

Tester46

ejmaztec wrote: »

Have they closed the purelygadgets.ie website? I tried that address and it took me straight to purelygadgets.co.uk.

I think it just automatically forwards to the .co.uk website now. The WHOIS for the Irish website is:

domain: purelygadgets.ie
descr: Purelygadgets limited
descr: Body Corporate (Ltd,PLC,Company)
descr: Corporate Name
admin-c: AGQ603-IEDR
tech-c: AGE218-IEDR
renewal: 21-February-2009
status: Active
nserver: NS.RACKSPACE.COM
nserver: NS2.RACKSPACE.COM
source: IEDR

person: Alan Lim
nic-hdl: AGQ603-IEDR
source: IEDR

person: Antonio Lentino
nic-hdl: AGE218-IEDR
source: IEDR

Darragh29

Well there's your answer...

Tester46

Darragh29 wrote: »

Well there's your answer...

that's cryptic. where's my answer?:cool:

jor el

What currency is listed on the invoice (or email receipt) for your order? If it states Euro, then they must refund in Euro. If it states Sterling, then that's what you get.

If they don't give the full amount back, contact your bank and ask about a chargeback. Should be the disputed charges option when you ring up.