Prime Time Investigates - NTL/UPC

Infoanon

NTL/UPC are one of the main services under the spotlight on 'prime time ' tonight - they don't come out very well.......

chikuu

my brother had that same experience about an engineer coming out.

took a day off work.... no engineer! :mad:

dloob

It's the UPC California, you can cancel anytime you like but you can never leave.
And we'll send the debt collectors after you, a year after you thought you cancelled.

nene

hey everyone just watching prime time, have to say well done, its about time people got their say as i for one know how disheartening it is to try and have a company sort their problem.

did anyone on here ever have any problems with reids !! mine started in feb 2007 and is still on going...

will post all tomorrow as all info in work, letters from me only a quick phone call inreturn and all the emails and the replys, and by some stupid mistake reids in stillorgan sent me a reply from their head office to them that was a complete lie !!! are they really that stupid

anyway am not giving up

ordered suite 15 of fb, 12 week delivery, didnt arrive till sept 07, wrong stiching, i phoned the whole 7 months for updates, no one returned my calls, i cancelled the order they didnt care, when i contacted them re payments to cancel them, they hadnt even cancelled the order. there where 3 manager changes in that 7 months. they where rude even the courier company who delivered the suite careline where rude, they just duped the suite in our sittingroom, didnt unwrap it. we couldnt take time of work so our neighbour had to be there.

i was going to arrive in reids stillorgan and dump 3 black bags of wrap in the showroom but hubbie woundnt let me.

in april 08 still with no real responce from reids the 3 seater snapped in the middle and only a few day ago my mam talk to reids and they said that the suite should never have been made as the support was wrong !!! so whay sell faulty goods...
good i get so angry................:mad:

The tax man

nene wrote: »

hey everyone just watching prime time, have to say well done, its about time people got their say as i for one know how disheartening it is to try and have a company sort their problem.

did anyone on here ever have any problems with reids !! mine started in feb 2007 and is still on going...

will post all tomorrow as all info in work, letters from me only a quick phone call inreturn and all the emails and the replys, and by some stupid mistake reids in stillorgan sent me a reply from their head office to them that was a complete lie !!! are they really that stupid

anyway am not giving up

ordered suite 15 of fb, 12 week delivery, didnt arrive till sept 07, wrong stiching, i phoned the whole 7 months for updates, no one returned my calls, i cancelled the order they didnt care, when i contacted them re payments to cancel them, they hadnt even cancelled the order. there where 3 manager changes in that 7 months. they where rude even the courier company who delivered the suite careline where rude, they just duped the suite in our sittingroom, didnt unwrap it. we couldnt take time of work so our neighbour had to be there.

i was going to arrive in reids stillorgan and dump 3 black bags of wrap in the showroom but hubbie woundnt let me.

in april 08 still with no real responce from reids the 3 seater snapped in the middle and only a few day ago my mam talk to reids and they said that the suite should never have been made as the support was wrong !!! so whay sell faulty goods...
good i get so angry................:mad:

Well make sure you post in the Consumer Issues thread. It's all about cable TV here.

Welcome BTW.;)

nene

thanks for your welcome and advise which i will act on tomorrow.

i have contacted rte re this and they where going to call me back if they where going to use my problem, at this stage i am going to reids after christmas and i am picking out a suite, and reids can pick up the difference and if they dont like that well i will have all the emails/letter and replys with me copied a good few times and will be handing out these to customers !!

the only thing they have ever offerd in €150 on my next order !!! god they have some next !!:(

The tax man

Best of luck with it nene. Always good advice going for free in C.I.

nene

thanks tax man, sorry just noticed my spelling errors must type slower !!! have posted in that section now. have a good night, take care;)

Ah-Watch

just walked in after the UPC one... Was there no report on 02? I remember getting a PM from someone from "RTE" about 2-3 months ago looking for my view of the mobile industry-there was a more focused area in the PM (maybe broadband??)but I forget what it was and I thought it was someone having a laugh, pity I didn't take it seriously!:(

Dardania

It was fantastic to watch - I especially liked how the credits music at the end was UPC's hold music - nice touch :-)

I felt they could have gone into a little more detail about how UPC always try to blame their probs on contractors (eg the installation crowd is a separate company from carlow, the call centre is a separate company from cork etc...)

D

patrickmooney

I believe the end credits was actually BT!

Alun

Dardania wrote: »

It was fantastic to watch - I especially liked how the credits music at the end was UPC's hold music - nice touch :-)

It was Vivaldi's Four Seasons .. on-hold muzak of choice for probably 99% of companies the world over. Hardly specific to UPC

patrickmooney

Alun wrote: »

It was Vivaldi's Four Seasons .. on-hold muzak of choice for probably 99% of companies the world over. Hardly specific to UPC

It included a lady informing the customer to hold the line. It's the very same hold announcement as BT, I was on hold for well over 100mins last week, so I've heard it alot!

trellheim

Have a watch of the program at

http://www.rte.ie/news/primetimeinvestigates/

rubadub

trellheim wrote: »

Have a watch of the program at

http://www.rte.ie/news/primetimeinvestigates/

Keep a bucket of ice nearby, your blood is liable to boil...

And I remember UPC bending over backwards to replace boxes for this change over, sending out people on saturdays no problem. When they switch over the cards they are expecting you to ring them to confirm it worked. They can go f**k themselves if they think I am hanging on the phone for hours. I'll wait till they ring me, then tell them "please hold the line" and blare some muzak down the line

lensman

is it any wonder they have a pirate box problem ? I hear the pirate customer support is better :eek:
one thing I can't belive is how Eircom was not featured