Do Sky Keep Their Word?

dlambirl

Ordered Sky last night and they said that it would be installed next Thursday between 8.30am and 5pm.

How likely is it that this will be adhered to??

Fat_Fingers

Nothing to do with them. From this point on they dont know you.
What i mean is they have passed install info to their subcontractor and the question is really how reliable your install guys will be.
There are some very good but also there are very few who don't turn up, dont call to inform of changes or come but have complity wrong install request to what you have ordered.
However i would think they are getting better since lots of people are turning off sky and moving to freesat so they need to improve standards to keep new/existing customers happy.

Good luck!

dlambirl

Thanks Fat Fingers

Fingers crossed the subcontractors will keep to the schedule

schween

There far better than ntl! Please hold for another 20 minutes, thank you for waiting....

SamandFrank

In my experience the subcontractor normally rings u the day before to arrange a time

eddiet610

yep I got min exactly when they said it would be... one week after I ordered it was quite surprising to have it all work so well installation took no time either!!

Vic Vinegar

We've had sky installed 5 times in the last few years (we moved around a lot! :mad:) we have never had them come late in that time......

dlambirl

Fingers crossed that it'll all go smootly!!

Saint_Mel

schween wrote: »

There far better than ntl! Please hold for another 20 minutes, thank you for waiting....

I recently switched from Sky to NTL and find the customer services lines far better with NTL than Sky ... so far

Brolly

I'd say the only reason why they would be late is because its near Christmas and their workload is usually considerably higher (might not be the case this year). I got it installed at Christmas time a few years back - the guy arrived @ 9pm to install.

Tony

brolly wrote: »

I got it installed at Christmas time a few years back - the guy arrived @ 9pm to install.

did he have any outside work to do?

The_Conductor

Saint_Mel wrote: »

I recently switched from Sky to NTL and find the customer services lines far better with NTL than Sky ... so far

Shudder- Sky must truly be appalling in that case.......

Tony

Anyone see Prime Time last night? UPC/NTL on there but not sky. The programme was about bad customer service.

The_Conductor

Tony wrote: »

Anyone see Prime Time last night? UPC/NTL on there but not sky. The programme was about bad customer service.

I was only shocked Eircom didn't feature.......

_Whimsical_

I've found Sky to be 100% reliable in terms of being punctual.However I'd say keep a close eye on the engineers when they do come.My experience was that after they left I could no longer close my door as wires were tacked right onto the jam and I had a bad leak in my roof just where it was installed!

It was all eventually taken care of by Sky after a visit from an area manager but still, best to be vigilent while they're there.

Saint_Mel

chilly wrote: »

I've found Sky to be 100% reliable in terms of being punctual.However I'd say keep a close eye on the engineers when they do come.My experience was that after they left I could no longer close my door as wires were tacked right onto the jam and I had a bad leak in my roof just where it was installed!

It was all eventually taken care of by Sky after a visit from an area manager but still, best to be vigilent while they're there.

something very similar happened to me but I suppose it depends on the local contractor, I was recently told (by a former employee) that the company who have the official Sky contract in my area only have 30 minutes max. to complete each job and then they have to move on. Even if it means doing a botch job and scheduling another appointment to fix it.

dlambirl

chilly wrote: »

I've found Sky to be 100% reliable in terms of being punctual.However I'd say keep a close eye on the engineers when they do come.My experience was that after they left I could no longer close my door as wires were tacked right onto the jam and I had a bad leak in my roof just where it was installed!

It was all eventually taken care of by Sky after a visit from an area manager but still, best to be vigilent while they're there.

Thanks Chilly!! :cool:

Brolly

Tony wrote: »

did he have any outside work to do?

He did a few bits inside the house that night - phone line etc and returned the next morning to install the dish as I wasn't keen on it being installed in the dark!:pac: