what would you do?

floydmoon1

bought a targa notebook in jan 2007 with 3 year warranty.in may 08 unit stops working sent for repair faulty motherboard replaced.2 weeks ago unit wont charge so send for repair.get back today and report says faulty motherboard replaced again and unit fully tested.test with 2 different adaptors and unit not powering on.looks like they didnt fully repair or test.Will ring them tomorrow.would ye accept another repair or kick up a fuss.

Alanstrainor

Moved from Laptops.
It's more of a consumer issue rather than a laptops issue. Best of luck.
Al.

Welease

floydmoon1 wrote: »

bought a targa notebook in jan 2007 with 3 year warranty.in may 08 unit stops working sent for repair faulty motherboard replaced.2 weeks ago unit wont charge so send for repair.get back today and report says faulty motherboard replaced again and unit fully tested.test with 2 different adaptors and unit not powering on.looks like they didnt fully repair or test.Will ring them tomorrow.would ye accept another repair or kick up a fuss.

Any repairs are supposed to be permenant. So you are entitled to seek a replacment or refund. If they refuse, you could seek redress through the small claims court.

http://www.consumerconnect.ie/eng/Le.../Faulty_goods/

Quote

Q1. What are my rights in respect of faulty goods?

The Sale of Goods and Supply of Services Act, 1980 gives legal rights to consumers in their dealings with retailers and service suppliers. The Act empowers consumers to take action for themselves. Most issues under the Act are civil legal matters to be dealt with between the parties to the contract.
Under the Act, goods should be:

• Of merchantable quality - the goods are of an acceptable standard
• As described - false or exaggerated claims must not be made by the seller
• Fit for intended purpose - be fit for the purpose they were bought for
• Correspond to the sample

Where goods do not conform to the above criteria, you are entitled under the Act to seek a repair, replacement or a refund.
The legislation does not specify whether it is the retailer/supplier or the customer who chooses the form of redress to be offered.
However, if a repair is offered and accepted, then it should be permanent. If not, and the same fault occurs again, then the buyer is entitled to seek another form of redress from the list.
You can also reject the retailer/supplier's offer if you wish to seek another form of redress. If you do, you may have to take the matter to the courts to have it resolved.

floydmoon1

thanks for that will let you know how i get on