Network Printing Problem

Trotter

I'm trying to solve a printing problem in the school I work in and its stumping me.

On a number of websites that the teachers use, where resources can be printed directly from the browser, or from a redirect to a PDF page opened within the browsers.

We're printing on a network to a HP Laserjet. The problem is that every day, the pages are printing with just a block of full colour, covering the words or detail that can only be made out. Today some words on the sheets came out fine using Internet Explorer. The next time they were printed, hey presto, 5 sheets of A4 covered in red ink.

Can anyone advise me as to why this could be happening? I've tried using 2 browsers (IE and Chrome) and this intermittant problem still happens. Its going to cost us a fortune in toner. Its also happening from machines with Vista and XP.

The common denominator is that they're all printing to the one HP Laserjet. A sheet did come out of it today to say it was running low on RAM and couldnt handle the job being sent. Im not sure if thats either here or there though.

I'd really appreciate any help!

Feelgood

Printer needs maintenance by the sounds of things trotter, could be a fuser or the roller, though by the sounds of things it definitely sounds like a hardware issue.

Trotter

Feelgood wrote: »

Printer needs maintenance by the sounds of things trotter, could be a fuser or the roller, though by the sounds of things it definitely sounds like a hardware issue.

Yeah but if it was the roller, wouldnt it be effecting everything and not just some print jobs?

Feelgood

Either that or it could be a dodgy RAM module?. If your getting RAM errors?.

Either way still recommend a maintenance call, think of it this way. For all the toner your wasting trying to figure it out, the maintenance call could be paid for....

Karoma

What's the model of the printer (i.e. the number too)?
How do you print to it - networked, print server or direct..?
What driver is installed? PostScript, PCL?
Has it ever happened from Office, notepad, or anything else?

Trotter

Feelgood wrote: »

Either that or it could be a dodgy RAM module?. If your getting RAM errors?.

Either way still recommend a maintenance call, think of it this way. For all the toner your wasting trying to figure it out, the maintenance call could be paid for....

True. I thought it was a clash between the HP Driver and IE but that theory got blown out of the water when Chrome had the same problem.

How would RAM cause a page to be printed in red though?

boidey

Karoma wrote: »

What's the model of the printer (i.e. the number too)?
How do you print to it - networked, print server or direct..?
What driver is installed? PostScript, PCL?
Has it ever happened from Office, notepad, or anything else?

answer the above, sounds like he knows whats he is talking about

Trotter

Karoma wrote: »

What's the model of the printer (i.e. the number too)?
How do you print to it - networked, print server or direct..?
What driver is installed? PostScript, PCL?
Has it ever happened from Office, notepad, or anything else?

Sorry, missed your post while I was typing my own.

Its a HP Laserjet 2550 thats just plugged onto the network with a cat 5 cable via a switch in a cabinet. The problem has come with PCs printing from other areas of the building to the printer in a separate room. The drivers are individually installed on each machine using the disk that came with the printer. This problem only happens when printing direct from internet browsers or from pdf's that open within the browsers.

Thanks a lot for your help!

MunsterCycling

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=388394&prodTypeId=18972&prodSeriesId=388394&objectID=c01538141


Maybe it has something to do with this?



http://h20000.www2.hp.com/bizsupport/TechSupport/SupportTaskIndex.jsp?lang=en&cc=us&taskId=110&prodSeriesId=388394&prodTypeId=18972&supportTaskId=22984

Troubleshooting section


MC

Trotter

MunsterCycling wrote: »

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=388394&prodTypeId=18972&prodSeriesId=388394&objectID=c01538141


Maybe it has something to do with this?



http://h20000.www2.hp.com/bizsupport/TechSupport/SupportTaskIndex.jsp?lang=en&cc=us&taskId=110&prodSeriesId=388394&prodTypeId=18972&supportTaskId=22984

Troubleshooting section


MC

Fantastic.. I'll give that a try.