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Problems with windows vista

  • 12-11-2008 6:57pm
    #1
    uturnin6weeks
    Closed Accounts Posts: 95 ✭✭


    Hi there.

    I have a problem with my Dell laptop. I called Dell and they said that I need to reinstall windows vista and it will cost €90.00.

    At the moment the laptop will not allow me to access windows it gives me a black screen, I have information on the laptop that I need to get from it.

    Is there anyway I can get this data back?

    Thanks :)


Comments

  • #2
    seanybiker
    Closed Accounts Posts: 10,898 ✭✭✭✭seanybiker


    there nothing coming up on screen at all at all.


  • #3
    Biggins
    Banned (with Prison Access) Posts: 34,567 ✭✭✭✭Biggins


    Have Dell supplied a rescue/backup disk when you got the laptop?
    Can you get into safe mode?


  • #4
    uturnin6weeks
    Closed Accounts Posts: 95 ✭✭uturnin6weeks


    It starts up and then it stops just at the windows loading page comes up and the screen goes black but the laptop is still on.


  • #5
    uturnin6weeks
    Closed Accounts Posts: 95 ✭✭uturnin6weeks


    Biggins wrote: »
    Have Dell supplied a rescue/backup disk when you got the laptop?
    Can you get into safe mode?

    Laptop is a Dell Inspiron

    Dell gave: Application disk for- reinstalling media direct 3.5, microsoft works 9, roxio creator DE 10.1, reinstallation dvd & Windows Vista, drivers and utilities and a webcam disk ....

    Nope I cannot start laptop in safe mode either....


  • #6
    yoyo
    Moderators, Technology & Internet Moderators Posts: 11,017 Mod ✭✭✭✭yoyo


    Have you run the diagnostics to rule out hardware failure?

    Nick

    My Beer Glass collection site 🍺

    My Irish Callcards site



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  • #7
    uturnin6weeks
    Closed Accounts Posts: 95 ✭✭uturnin6weeks


    yoyo wrote: »
    Have you run the diagnostics to rule out hardware failure?

    Nick


    Yip sure did. There is no problem with the hardware.


  • #8
    yoyo
    Moderators, Technology & Internet Moderators Posts: 11,017 Mod ✭✭✭✭yoyo


    The vista dvd you have should have a option called "Startup Repair" if you boot off the disc, info HERE]

    Nick

    My Beer Glass collection site 🍺

    My Irish Callcards site



  • #9
    uturnin6weeks
    Closed Accounts Posts: 95 ✭✭uturnin6weeks


    yoyo wrote: »
    The vista dvd you have should have a option called "Startup Repair" if you boot off the disc, info HERE]

    Nick


    Thanks for that. I am trying it now.

    :)


    Cheers


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