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Problem with iPod Touch and iTunes

  • 12-11-2008 03:22PM
    #1
    whassupp2
    Closed Accounts Posts: 1,031 ✭✭✭


    Ive got a new iPod Touch.

    When I connect it to the PC and open iTunes I get the following message:
    This ipod cannot be used because the software required is not installed. Run the itunes installer and remove itunes, then install itunes again.

    Now i've done this but the same message appears again.

    Anybody got any ideas?

    Thanks


Comments

  • #2
    Kid Nothing
    Registered Users, Registered Users 2 Posts: 1,059 ✭✭✭Kid Nothing


    What version of windows are you running?

    A quick Google brings this from the Apple duscussion forums:

    ot it to work after spending almost the entire weekend messing about with install combinations: this is what work for me when my ipod Touch was not recognised due to "required software" not being installed...

    1) uninstall everything (i mean any iTunes or Quicktimes) fully including checking with the windows install cleanup utility

    2)restart your computer

    3) Unpackage the iTunes 7.5 bundle in a folder onto the desktop, using WinRar

    4) Install other components before the iTunes itself...

    i ran QuickTime.msi, and then AppleSoftwareUpdate.msi, then AppleMobileDeviceSupport.msi (i don't think the order matters and im not going to
    try other combinations as it's working for me!)

    5) then run iTunes.msi

    6) and after finishing, it started and recognised my iPod touch

    hope this actually helps someone, as i've been reading these sites for hours.

    good luck


    http://discussions.apple.com/thread.jspa?threadID=1252569


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