One Night @ the Call Center

coldfire1x

NOt sure if it was posted before......

1). Tech Support: "I need you to right-click on the Open Desktop."
Customer "Ok."
Tech Support: "Did you get a pop-up menu?"
Customer: "No."
Tech Support: "Ok. Right click again. Do you see a pop-up menu?"
Customer "No."
Tech Support:: "Ok, sir. Can you tell me what you have done up until this point?"
Customer: "Sure, you told me to write 'click' and I wrote 'click'."

2) Customer: "I received the software update you sent,but I am still getting the same error message."
Tech Support:: "Did you install the update?"
Customer: "No. Oh, am I supposed to install it to get it to work?"

3).Customer:: "I'm having trouble installing Microsoft Word."
Tech Support:: "Tell me what you've done."
Customer: "I typed 'A:SETUP'."!
Tech Support:: "Ma'am, remove the disk and tell me what it says."
Customer:: "It says '[PC manufacturer] Restore and Recovery disk'."
Tech Support:: "Insert the MS Word setup disk."
Customer:: "What?"
Tech Support: "Did you buy MS word?"
Customer: "No..."

4).Customer:: "Do I need a computer to use your software?"
Tech Support:: ?!%#$

5).Tech Support:: "Ok, in the bottom left hand side of the screen,canyou see the 'OK' button displayed?"
Customer: "Wow. How can you see my screen from there?"

6) Tech Support:: "What type of computer do you have?"
Customer:: "A white one."

7). Tech Support:: "Type 'A:' at the prompt."
Customer:: "How do you spell that?"

8). Tech Support: "What's on your screen right now?"
Customer: "A stuffed animal that my boyfriend got me at the grocerystore."

9). Tech Support:: "What operating system are you running?"
Customer: "Pentium."

10). Customer: "My computer's telling me I performed an illegal abortion."

11).Customer: "I have Microsoft Exploder."

12).Customer: "How do I print my voicemail?

13). Customer: "You've got to fix my computer. I urgently need to print document, but the computer won't boot properly."
Tech Support: "What does it say?"
Customer: "Something about an error and non-system disk."
Tech Support: "Look at your machine. Is there a floppy inside?"
Customer: "No, but there's a sticker saying there's an Intel inside."

14). Tech Support: "Just call us back if there's a problem. We're open 24 hours."
Customer: "Is that Eastern time?"

15). Tech Support:: "What does the screen say now?"
Customer: "It says, 'Hit ENTER when ready'."
Tech Support:: "Well?"
Customer: "How do I know when it's ready?"

16). A plain computer illeterate guy rings tech support to report that his computer is faulty.
Tech: What's the problem?
User: There is smoke coming out of the power supply.
Tech: You'll need a new power supply.
User: No, I don't! I just need to change the startup files.
Tech: Sir, the power supply is faulty. You'll need to replace it.
User: No way! Someone told me that I just needed to change the startup and it will fix the problem! All I need is for you to tell me the command.
10 minutes later, the User is still adamant that he is right. The tech is frustrated and fed up.
Tech: Sorry, Sir. We don't normally tell our customers this, but there is an undocumented DOS command that will fix the problem.
User: I knew it!
Tech: Just add the line LOAD NOSMOKE.COM at the end of the CONFIG.SYS.
Letme know how it goes.
10 minutes later.
User: It didn't work. The power supply is still smoking.
Tech: Well, what version of DOS are you using?
User: MS-DOS 6.22.
Tech: That's your problem there. That version of DOS didn't come with NOSMOKE. Contact Microsoft and ask them for a patch that will give you ! the file. Let me know how it goes.
1 hour later.
User: I need a new power supply.
Tech: How did you come to that conclusion?
User: Well, I rang Microsoft and told him about what you said, and he started asking questions about the make of power supply.
Tech: Then what did he say?
User: He told me that my power supply isn't compatible with NOSMOKE.

CrazyRabbit

Love the last one. I've seen similar when I work on US Aptiva Support many years ago.

radioactiveman

THis one happened to me for real:
Me: OK now click on My Computer...
Customer: Click on your computer? how can I click on your computer?????!!

cl0ne

For all of you patient souls who handle customer service, reception or any other inquires on the phone. This one I dedicate to you. This lady should have been promoted, not fired. This is a true story from the Word Perfect help line, which was transcribed from a recording monitoring the customer care department. Needless to say the Helpdesk employee was fired, however, she is currently suing the Word Perfect organisation for "Termination without Cause."

"Ridge Hall computer assistance; may I help you?"

"Yes, well, I'm having trouble with WordPerfect."

"What sort of trouble?"

"Well, I was just typing along, and all of a sudden the words went away."

"Went away?"

"They disappeared."

"Hmm. So what does your screen look like now?" "

"Nothing."

"Nothing?"

"It's blank; it won't accept anything when I type."

"Are you still in WordPerfect, or did you get out?"

"How do I tell?"

"Can you a see the C: prompt on the screen?"

"What's a sea-prompt?"

"Never mind, can you move your cursor around the screen?"

"There isn't any cursor: I told you, it won't accept anything I type."

"Does your monitor have a power indicator?"

"What's a monitor?"

"It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?"

"I don't know."

"Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"

"Yes, I think so."

"Great. Follow the cord to the plug, and tell me if it's plugged-into the wall."

"Yes, it is."

"When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?"

"No."

"Well, there are. I need you to look back there again and find the other cable."

"Okay, here it is."

"Follow it for me, and tell me if it's plugged securely into the back of the computer."

"I can't reach."

"Uh huh. Well, can you see if it is?"

"No."

"Even if you maybe put your knee on something and lean way over?"

"Oh, it's not because I don't have the right angle - it's because it's dark.

"Dark?"

"Yes -the office light is off, and the only light I have is coming in from the window."

"Well, turn on the light then."

"I can't."

"No? Why not?"

"Because there's a power failure."

"A power failure? Aha, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?"

"Well, yes, I keep them in the closet."

"Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."

"Really? Is it that bad?"

"Yes, I'm afraid it is."

"Well, all right then, I suppose. What do I tell them?"

"Tell them you're too stupid to own a computer!!"