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Sky + Box Failed !!

  • 09-11-2008 9:57pm
    #1
    donhughberto
    Closed Accounts Posts: 811 ✭✭✭


    Ok guys

    My Sky + failed but a different problem to some below. I have no red power botton and heard a large crack when it failed. I rang sky and they want me to buy a new box at €100. I have this just over a year. I am outraged as i have been a sky customer for near 20 years.

    I have alot of stuff on box i want to see. Would it be worth my while bringing it to a local to have a peek. Would it cost me more than a new box?? I have emailed sky and complained to customer escalation department.

    I see regular Joes getting boxes free and for 49 euro so why do i pay 100, madness.


Comments

  • #2
    byte
    Moderators, Regional North West Moderators Posts: 19,158 Mod ✭✭✭✭byte
    byte


    Ring back, and tell them you want to cancel, as you're not getting treated properly. Good chance that you'll be offered a replacement box free, in order to keep you.


  • #3
    curryman
    Registered Users, Registered Users 2 Posts: 324 ✭✭curryman


    donhughberto wrote: »
    Ok guys

    My Sky + failed but a different problem to some below. I have no red power botton and heard a large crack when it failed. I rang sky and they want me to buy a new box at €100. I have this just over a year. I am outraged as i have been a sky customer for near 20 years.

    I have alot of stuff on box i want to see. Would it be worth my while bringing it to a local to have a peek. Would it cost me more than a new box?? I have emailed sky and complained to customer escalation department.

    I see regular Joes getting boxes free and for 49 euro so why do i pay 100, madness.


    Under EU law A minimum warranty of two years
    applies to all consumer goods sold in the EU.
    http://ec.europa.eu/consumers/ecd/docs/Leaflet_consumerDAY_en.pdf

    Inform them of that and see what they say to you


  • #4
    Fat_Fingers
    Registered Users, Registered Users 2 Posts: 1,245 ✭✭✭Fat_Fingers


    if you had it just over a year then they should just replace it free of charge but are you telling us the full story? Only asking since you said you have been with Sky for nearly 20 years... Sky was officially launched on 1 October 1998 :D


  • #5
    Sam Radford
    Closed Accounts Posts: 474 ✭✭Sam Radford


    That's odd. I remember watching Sky in 1990 on an Amstrad SRX100.


  • #6
    Fat_Fingers
    Registered Users, Registered Users 2 Posts: 1,245 ✭✭✭Fat_Fingers


    ah! my bad, you guys are talking about Sky analogue days. Mystery solved. :)


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  • #7
    Hogzy
    Registered Users, Registered Users 2 Posts: 7,544 ✭✭✭Hogzy


    byte wrote: »
    Ring back, and tell them you want to cancel, as you're not getting treated properly. Good chance that you'll be offered a replacement box free, in order to keep you.

    +1

    Go with this approach, you have nothing to loose! Cancel for a month and then re-join lol, they probably thought of that in the T&C's tho


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