Need help for new freesat box

Germar

Was in Newry yesterday and picked up a Goodmans HD box.
My problem is this.

I have tried to set it up but it get as far as the Screen that says "The Network ID and Transport ID are shown. The
new system software will download and install
automatically".(has been like this for at least an Hour). The signal strength is hovering between 79% and 83%
My questions are these

1 Is there a problem with my dish and lnb? (I am using a Lidl dish)

2 Is there a problem with the HD box?


Any help would be appreciated.

redout

If the network and transport ID boxes are empty then just unplug the box for a few seconds and try it again. I have found the box sometimes freeze's when doing an install.

Trevord

I had a similar issue with a Grundig box. It downloaded a software update during installation. The it said it would shutdown and reboot, but the reboot did not happen so I had to turn off the wall switch to get it to reboot (there is no on/off switch on these boxes just a standby button). After that it was fine.

So plug it out and then back in again and see if that solves your problem.

Germar

Thanks guys but I have tried this a couple of times and no joy. Have also been on to the support line that told me to unhook everything wait 5 minutes and press the buttons on front for 30seconds. No joy with this either. Looks like I'll have to bring it back. I assume there won't be a problem bringing it back?

If I do would it be worth looking at the Humax as this seems to have the software already loaded and would be an easier box to set up.

Zaphod

Are you certain the dish is aligned correctly?

In general, you should avoid doing over-the-air updates if the weather is bad - dropouts in signal can leave you with a dead receiver.

Germar

Thanks Zaphod. Decided to give it one last try. Tweeked the lnb a tiny tiny bit and hey presto! it all appeared. I am like the cat that got the.......