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Eircom broadband/Setanta sports live online offer

  • 08-11-2008 03:28PM
    #1
    podge018
    Registered Users, Registered Users 2 Posts: 1,827 ✭✭✭


    I signed up for the eircom friends bundle - eircom talktime friends +up to 7Mb broadband.

    As you can see here their exclusive broadband extras say:

    FREE Setanta Sports
    Never miss a match with the best action from Setanta Sports. All eircom broadband customers get FREE & exclusive access to Setanta Sports on eircom.net plus a 7-day catch-up service.

    So for the first time today I try to watch it and get:
    Always on for Sport video content is only available for customers who have one of the following eircom Broadband packages: Broadband Time, Broadband Home Starter, Broadband Home Plus, Broadband Home professional.

    Am I being stupid I shouldn't have I have access?


Comments

  • #2
    samhail
    Registered Users, Registered Users 2 Posts: 2,699 ✭✭✭samhail


    Could just email them and say that its not letting you access it ?
    dont tell them that you dont think you are eligable... just say that you paid for a service that has this with it and its not working.


  • #3
    podge018
    Registered Users, Registered Users 2 Posts: 1,827 ✭✭✭podge018


    Course I wont tell them I don't think I'm eligible as I think I am!

    I'd email them but I don't think it would ever be read.

    I'd ring them but they're closed til 9am Monday.


  • #4
    thefinalstage
    Registered Users, Registered Users 2 Posts: 3,503 ✭✭✭thefinalstage


    podge018 wrote: »
    Course I wont tell them I don't think I'm eligible as I think I am!

    I'd email them but I don't think it would ever be read.

    I'd ring them but they're closed til 9am Monday.

    Em, no. Eircom tech support is open seven day a week from 8am until 10pm. The earlier you call the better. I always call at 8 am just to test if they are open :P. One word of warning if you call and your call is not finished by 10 pm they ask you to call back tomorrow as the lines are closing.


  • #5
    me1724
    Registered Users, Registered Users 2 Posts: 139 ✭✭me1724


    it was working fine for me at the start and then when i went to watch a match one day i got the same message... a phone call to them sorted it out tho...


  • #6
    Brimmy
    Registered Users, Registered Users 2 Posts: 1,536 ✭✭✭Brimmy


    alwaysonforsport@eircom.net is the correct address for any problems with the Setanta online. If you call them depending who you get they'll only give you a limited support and check that you are eligible for the package, chances are you were probably put on a business line by mistake..

    The e-mails are read and responded too anyway within 24 hours (they're only open for the same length as the business section which closes at 7pm daily).


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