How to register PS3 warranty

Basq

Might be a stupid question..

But how do you register your PS3's warranty? I registered for PS Home (etc) and assumed that may have done it but don't know for sure.

I was on the PS3 site and saw nothing about registering it... all I saw with regards to registering was signing up for PS Home / e-mail newsletter.

Thanks in advance.

guil

dont think ya have to register for the warranty sure they would sony would know when it was bought from the serial number

RonanC

http://ie.playstation.com/ps3/registration/

Nick_oliveri

How long is the warranty? A year? I think im out this month.

As far as I know your receipt is your warranty,which lasts for one year after purchase. Thats what I was told in game when I got mine anyway.

guil

a few members on ps3.ie got their ps3 replaced free of charge after the warranty ran out

Basq

guil07 wrote:

dont think ya have to register for the warranty sure they would sony would know when it was bought from the serial number

I wouldn't be sure of that mate... when I registered my 360, they automatically generated a warranty expiry date which was incorrect (I bought it October 2008.. and when I registered, it said my 1 year warranty would be up in March so had to fax them on a receipt to update it).

RonanC wrote: »

http://ie.playstation.com/ps3/registration/

Cheers man.. just registered there!

Deleted User wrote: »

As far as I know your receipt is your warranty,which lasts for one year after purchase. Thats what I was told in game when I got mine anyway.

Hmmmm.. need to get that sorted so as... look at the PS of that post!

Might get it sorted tomorrow.

Eoin087

I remeber reading somewhere you get a minimum two year warranty under some EU directive??
I experienced the "blu ray death" with my ps3 a little over a year after purchasing it, called PS customer support and they told me return it to the place of purchase (smyths). Brought the ps3 and receipt into them and they exchanged it for a brand new one with no questions asked. :cool:

EDIT: Knowing that my curiosity would kill me and that google is my friend I decided to search for the EU thing and got this

Article 5

Time limits

1. The seller shall be held liable under Article 3 where the lack of conformity becomes apparent within two years as from delivery of the goods. If, under national legislation, the rights laid down in Article 3(2) are subject to a limitation period, that period shall not expire within a period of two years from the time of delivery.

Long boring EU mumbo jumbo

Pages

Eoin087 wrote: »

I remeber reading somewhere you get a minimum two year warranty under some EU directive??
I experienced the "blu ray death" with my ps3 a little over a year after purchasing it, called PS customer support and they told me return it to the place of purchase (smyths). Brought the ps3 and receipt into them and they exchanged it for a brand new one with no questions asked. :cool:

EDIT: Knowing that my curiosity would kill me and that google is my friend I decided to search for the EU thing and got this


Long boring EU mumbo jumbo

Thank you so much for posting !
Was about to go crazy there since my PS3 keeps freezing like 5 seconds after it loads and knew it was over a year old
Gonna ring up sony see what they say about this tomorrow and hopefully it should be dandy.
Better be back to working soon cant miss much more practise for modern warfare !

whiterebel

Eoin087 wrote: »

I remeber reading somewhere you get a minimum two year warranty under some EU directive??
I experienced the "blu ray death" with my ps3 a little over a year after purchasing it, called PS customer support and they told me return it to the place of purchase (smyths). Brought the ps3 and receipt into them and they exchanged it for a brand new one with no questions asked. :cool:

EDIT: Knowing that my curiosity would kill me and that google is my friend I decided to search for the EU thing and got this


Long boring EU mumbo jumbo

No, no,no no, no!!!!!!!!

Ireland DID NOT SIGN UP to the EU directive.I really wish people would stoip bandying it around as they will look really ill-informed if they try this with a shop. Your Sale of Goods and supply of services Act of 1980 states it should work for a reasonable time, not one year (Or two)

RangeR

Registration is NOT needed on the Playstation site. By registering there, all you are doing is giving Sony your details so they can use it for marketing. As was mentioned earlier, your receipt is proof of purchase and this is all you need to enforce your warrenty.

Your warranty is not for one year or two, as mentioned, but in fact it lasts for UP TO 6 years. In [Irish, not EU] law, it's stated as "a reasonable amount of time". You or Sony cannot dictate what a reasonable amount of time it. Only a court of law can.

I'd expect a reasonable amount of time for a PS3 as 3 to 5 years. Anything more being a bonus, and would fight Sony if it didn't last at least as long as that.

I'll get off my soapbox now as this has been talked to death.

Rev. Kitchen

RangeR wrote: »

Registration is NOT needed on the Playstation site. By registering there, all you are doing is giving Sony your details so they can use it for marketing. As was mentioned earlier, your receipt is proof of purchase and this is all you need to enforce your warrenty.

Your warranty is not for one year or two, as mentioned, but in fact it lasts for UP TO 6 years. In [Irish, not EU] law, it's stated as "a reasonable amount of time". You or Sony cannot dictate what a reasonable amount of time it. Only a court of law can.

I'd expect a reasonable amount of time for a PS3 as 3 to 5 years. Anything more being a bonus, and would fight Sony if it didn't last at least as long as that.

I'll get off my soapbox now as this has been talked to death.

Thats correct!

A reasonable amount of time for a console that in Sonys own words " has a life expectancy of 10 years" you should expect it to last 3 years at least.

bublehead

@ whiterebel
Not to preach, but I think citizens information disagree with you. The EU directive was passed into law in 2003. Link
http://www.citizensinformation.ie/categories/consumer-affairs/consumer-protection/consumer-rights/guarantees

You are correct that the Sale of Goods and Supply of Services Act 1980 still covers you outside the 2 year period up to 6 years. Goods are to last a reasonable amount of time, which is dependant on the type of goods, usage, wear and tear. These “statutory rights” cover you with the retailer, NOT THE MANAFACTURER, as some retailers would have you believe.

These “statutory rights” are different and separate from any “guarantee” that manufacturers may provide by registering with their website (which I agree seems nothing more than gathering marketing information in a lot of cases, unless the guarantee is for a longer period of time).

There always seems to be a lot of confusion with this and I wish people/retailers would stop confusing “statutory rights” with “manufacturer guarantees” and shop “warranties”. In a lot of cases, I feel retailers deliberately “chance their arm” in the hope consumers don’t know their rights, or deliberately ignore these laws as it’s easier (cheaper) for the consumer to pay to replace/repair the device, than chase after the retailer.

There is always a wealth of info to be found between these 3 websites anyway.
http://www.citizensinformation.ie/categories/consumer-affairs/consumer-protection/consumer-rights
http://www.consumerassociation.ie/rights_legalprotection.html
http://www.consumerconnect.ie/eng/

Pages

Emm So i bought my PS3 at harvey normans

When i brought it back they tried the whole its only a 1 year warranty (PS3 nearly 2 years old) , when i started talking about the EU-directive and sale of goods act they said yeah you can return it but you have to ring up sony to get them to replace it

So then i ring up sony and they say its the point of sale ( harvey normans) that should take it back


Anyone got any advice ?

RangeR

You're sole contract is with the point of sale. Sony are correct. Harvey Norman legally have to deal with you. they don't have to deal with you promptly, though.

Glico Man

Pages wrote: »

when i started talking about the EU-directive

Never bring this up again when bringing something back as, no offence you will look foolish and uninformed. This is because Ireland never agreed to the directive.

As someone stated in another thread, this keeps cropping up, and it is wrong to use it when trying to bring things back for refundsor repairs.

bublehead

Sorry aaronh007, please feel free to correct me if I’m wrong, but why would he seem foolish and uninformed about a directive that was passed in 2003 in Ireland. Please see http://www.irishstatutebook.ie/2003/en/si/0011.html and http://www.citizensinformation.ie/categories/consumer-affairs/consumer-protection/consumer-rights/consumer_rights_and_cross_border_shopping_in_the_european_union since my previous link seems to have changed. In Ireland rights of consumers of goods and services are protected by Irish and EU laws : http://www.citizensinformation.ie/categories/consumer-affairs/consumer-protection/consumer-rights/consumers_and_the_law_in_ireland
However as the “Sale of Goods and Supply of Services Act, 1980” still affords better protection, most consumers use this instead.

Pages, I would suggest checking this faq: http://www.consumerconnect.ie/eng/Hot_Topics/FAQs/Faulty-goods/ and if necessary contact consumerconnect on 1890 432 432 who will give you some helpful advice. Possibly printing the faq and bringing into Harvey Norman may help also. From previous experience they suggest if you don’t get any further, write a letter to the company and the next step is small claims court (I may be wrong as it’s been a while since needed to do this). Either way consumerconnect should be able to point you in the right direction. Unfortunately what RangeR said is correct, while Harvey Norman legally have to deal with you, they don't have to deal with you promptly !
Hope this helps and good luck

whiterebel

bublehead wrote: »

@ whiterebel
Not to preach, but I think citizens information disagree with you. The EU directive was passed into law in 2003. Link
http://www.citizensinformation.ie/categories/consumer-affairs/consumer-protection/consumer-rights/guarantees

You are correct that the Sale of Goods and Supply of Services Act 1980 still covers you outside the 2 year period up to 6 years. Goods are to last a reasonable amount of time, which is dependant on the type of goods, usage, wear and tear. These “statutory rights” cover you with the retailer, NOT THE MANAFACTURER, as some retailers would have you believe.

These “statutory rights” are different and separate from any “guarantee” that manufacturers may provide by registering with their website (which I agree seems nothing more than gathering marketing information in a lot of cases, unless the guarantee is for a longer period of time).

There always seems to be a lot of confusion with this and I wish people/retailers would stop confusing “statutory rights” with “manufacturer guarantees” and shop “warranties”. In a lot of cases, I feel retailers deliberately “chance their arm” in the hope consumers don’t know their rights, or deliberately ignore these laws as it’s easier (cheaper) for the consumer to pay to replace/repair the device, than chase after the retailer.

There is always a wealth of info to be found between these 3 websites anyway.
http://www.citizensinformation.ie/categories/consumer-affairs/consumer-protection/consumer-rights
http://www.consumerassociation.ie/rights_legalprotection.html
http://www.consumerconnect.ie/eng/

Preach away, but you are wrong. We signed up to PARTS OF THE DIRECTIVE, but not the 2 year bit.

They actually say it themselves if you read it:

"The main rights that are given to every European consumer under the European Directive on certain aspects of the sale of consumer goods and associated guarantees (1999/44/EC) are set out below.

* If you purchase goods or services from another EU Member State and they were advertised in your country, you are protected under consumer law of your home country.
* If you purchased goods or services from a representative of the business in your home country, national consumer law of your home country protects you.
* If you buy goods or services while you were visiting another EU Member State the laws of the country in which you bought the items apply.

bublehead

Sorry if this is getting OT, but I feel I have to reply since the original link I gave has changed and doesn’t show the eu directive any more.
Whiterebel, how am I wrong? You originally said we didn’t sign up for the directive and ill-informed to quote it, while I showed we had signed up. The 2 years part is irrelevant (I will get to that in a min) and you are incorrect about the certain aspects part of it.

The idea of the directive was to set a standard period of protection Europe wide (min of 2 years) to protect customers buying from other EU countries and those buying in their own countries that had no protection under existing local legislation. I believe it was issued in 1999 and countries were given until 1st July 2002 to comply with the directive (of course Ireland signed up in 2003 ) . The only country that didn’t comply with the 2 year minimum is Portugal, which set the limit at 6 months.

If you check out the following link “commission communication on the Implementation of the Directive on Sale of Consumer Goods and Guarantees Directive 1999/44/EC”
http://ec.europa.eu/consumers/cons_int/safe_shop/guarantees/CSD_2007_EN_final.pdf
Section 6 Time Limits– Article 5(1) shows:
“The seller is liable under Article 3 where the lack of conformity becomes apparent within two years as from the moment of delivery (Article 5(1)). A majority of Member States have transposed this provision literally. Others have chosen to rely on the time limitation that is generally applicable in their contract law “
the part that is relevant to us here is “Ireland and the UK (six years for both countries) “

The “certain aspects” we didn’t sign up for, for example are:
Section 7. Notification Obligation – Article 5(2) which shows
“The Directive allows the Member States to provide that, in order to benefit from his rights, the consumer must inform the seller of the lack of conformity within a certain period (no less than two months from the moment of discovery - Article 5(2)).”
“The following Member States have chosen not to make use of this option: Austria, the Czech Republic, France, Germany, Greece, Ireland, Latvia, Luxembourg and the UK”

whiterebel wrote: »

"The main rights that are given to every European consumer under the European Directive on certain aspects of the sale of consumer goods and associated guarantees (1999/44/EC) are set out below.

* If you purchase goods or services from another EU Member State and they were advertised in your country, you are protected under consumer law of your home country.
* If you purchased goods or services from a representative of the business in your home country, national consumer law of your home country protects you.
* If you buy goods or services while you were visiting another EU Member State the laws of the country in which you bought the items apply.

This part you highlighted, only shows how the directive is implemented Europe wide, as different countries signed up (as you pointed out) for different parts (or certain aspects) of the directive. So if you bought an item from a foreign country advertised in your own country, or bought an item from a representative of the company in your own country, the version of the directive your country adopted protects you (and in Irelands case our previous existing laws).
If you buy an item while visiting another EU country, the version of the directive they signed up for (or possibly the previous local laws) apply.

In Ireland we decided to keep our existing laws and to supplement them with the new directive. See section 3 (1) http://www.irishstatutebook.ie/2003/en/si/0011.html
“3(1) Subject to paragraphs (3) and (4), these Regulations are in addition to, and not in substitution for, any other enactment relating to the sale of goods or the terms of contracts concluded with consumers, and in particular —(a)the Sale of Goods and Supply of Services Acts 1893 and 1980”
People have the right choose to quote/use the existing sales of goods act or the EU directive (hence they are not foolish and uninformed) . See section 3 (3) and 3 (4) http://www.irishstatutebook.ie/2003/en/si/0011.html (not going to quote here, follow link to read)

Either way the point is that shops should not be fobbing customers off using the manufacturer guarantee of 1 year, when either the “Sale of Goods and Supply of Services Acts 1893 and 1980” or “European Communities Certain Aspects of the Sale of Consumer Goods and Associated Guarantees Regulations 2003” cover the goods for a period of 6 years as long as being used as intended. People need to start using their statutory rights and stop letting these chancers get away with it !

whiterebel

bublehead wrote: »

Sorry if this is getting OT, but I feel I have to reply since the original link I gave has changed and doesn’t show the eu directive any more.
Whiterebel, how am I wrong? You originally said we didn’t sign up for the directive and ill-informed to quote it, while I showed we had signed up. The 2 years part is irrelevant (I will get to that in a min) and you are incorrect about the certain aspects part of it.

The idea of the directive was to set a standard period of protection Europe wide (min of 2 years) to protect customers buying from other EU countries and those buying in their own countries that had no protection under existing local legislation. I believe it was issued in 1999 and countries were given until 1st July 2002 to comply with the directive (of course Ireland signed up in 2003 ) . The only country that didn’t comply with the 2 year minimum is Portugal, which set the limit at 6 months.

If you check out the following link “commission communication on the Implementation of the Directive on Sale of Consumer Goods and Guarantees Directive 1999/44/EC”
http://ec.europa.eu/consumers/cons_int/safe_shop/guarantees/CSD_2007_EN_final.pdf
Section 6 Time Limits– Article 5(1) shows:
“The seller is liable under Article 3 where the lack of conformity becomes apparent within two years as from the moment of delivery (Article 5(1)). A majority of Member States have transposed this provision literally. Others have chosen to rely on the time limitation that is generally applicable in their contract law “
the part that is relevant to us here is “Ireland and the UK (six years for both countries) “

The “certain aspects” we didn’t sign up for, for example are:
Section 7. Notification Obligation – Article 5(2) which shows
“The Directive allows the Member States to provide that, in order to benefit from his rights, the consumer must inform the seller of the lack of conformity within a certain period (no less than two months from the moment of discovery - Article 5(2)).”
“The following Member States have chosen not to make use of this option: Austria, the Czech Republic, France, Germany, Greece, Ireland, Latvia, Luxembourg and the UK”

This part you highlighted, only shows how the directive is implemented Europe wide, as different countries signed up (as you pointed out) for different parts (or certain aspects) of the directive. So if you bought an item from a foreign country advertised in your own country, or bought an item from a representative of the company in your own country, the version of the directive your country adopted protects you (and in Irelands case our previous existing laws).
If you buy an item while visiting another EU country, the version of the directive they signed up for (or possibly the previous local laws) apply.

In Ireland we decided to keep our existing laws and to supplement them with the new directive. See section 3 (1) http://www.irishstatutebook.ie/2003/en/si/0011.html
“3(1) Subject to paragraphs (3) and (4), these Regulations are in addition to, and not in substitution for, any other enactment relating to the sale of goods or the terms of contracts concluded with consumers, and in particular —(a)the Sale of Goods and Supply of Services Acts 1893 and 1980”
People have the right choose to quote/use the existing sales of goods act or the EU directive (hence they are not foolish and uninformed) . See section 3 (3) and 3 (4) http://www.irishstatutebook.ie/2003/en/si/0011.html (not going to quote here, follow link to read)

Either way the point is that shops should not be fobbing customers off using the manufacturer guarantee of 1 year, when either the “Sale of Goods and Supply of Services Acts 1893 and 1980” or “European Communities Certain Aspects of the Sale of Consumer Goods and Associated Guarantees Regulations 2003” cover the goods for a period of 6 years as long as being used as intended. People need to start using their statutory rights and stop letting these chancers get away with it !

Sorry i must be missing something, because nowhere does that state 2 years. Your whole post in fact seems to to either assume or put in your take in the law. Listen to Conor Pope talking every week and he has said repeatedly that you use the legislation in force, i.e. the Sale of Goods Act, because the EU Directive was never implemented in full in this country.

Just one quick question - If there is a 2 year directive in force for the last 6 years, how come most companies are only giving one your on products? Apple, Dell, Sony, Microsoft all operating illegally?
By the way, check the Citizen's Advice site - It was always put forward because it stated the EU directive. COme back and tell me what it now states.

alastair

whiterebel wrote: »

Sorry i must be missing something, because nowhere does that state 2 years. Your whole post in fact seems to to either assume or put in your take in the law. Listen to Conor Pope talking every week and he has said repeatedly that you use the legislation in force, i.e. the Sale of Goods Act, because the EU Directive was never implemented in full in this country.

Just one quick question - If there is a 2 year directive in force for the last 6 years, how come most companies are only giving one your on products? Apple, Dell, Sony, Microsoft all operating illegally?
By the way, check the Citizen's Advice site - It was always put forward because it stated the EU directive. COme back and tell me what it now states.

Manufacturers can offer any guarantee they like - it's an entirely different matter to your statutory consumer rights.

And here what the Citizen's Advice site has to say on the EU directive:

Under the European Directive on certain aspects of the sale of consumer goods and associated guarantees (1999/44/EC), which was passed into law in January 2003 (S.I. 11 of 2003) in Ireland, all consumers purchasing goods in any EU Member State are entitled to a basic set of consumer rights. The existence of a single European market gives access to a wider range of products and services at competitive prices.

National consumer laws in a particular country may provide you with additional rights as a consumer. That is, rights that supplement your rights provided by EU laws.

bublehead

Thanks alastair, couldn’t have put that better myself

whiterebel wrote: »

Sorry i must be missing something, because nowhere does that state 2 years. Your whole post in fact seems to to either assume or put in your take in the law. Listen to Conor Pope talking every week and he has said repeatedly that you use the legislation in force, i.e. the Sale of Goods Act, because the EU Directive was never implemented in full in this country.

Just one quick question - If there is a 2 year directive in force for the last 6 years, how come most companies are only giving one your on products? Apple, Dell, Sony, Microsoft all operating illegally?
By the way, check the Citizen's Advice site - It was always put forward because it stated the EU directive. COme back and tell me what it now states.

If you read my post properly and followed the links, all the information is there, I didn’t assume or interpret anything.
I would agree with Conor Pope and would use the sales of good act, as it offers better protection than the EU legislation in Ireland.
As said earlier the EU legislation supplements your existing rights.
If it was a foreign shop I was dealing with, or a foreigner dealing with an Irish shop, the sales of good act wouldn’t apply!
Hence the reason the EU legislation being implemented Europe wide, to cover people buying from other EU states from Ireland and buying from Ireland from other EU states.

Your statutory rights (what we were discussing here) cover your contract of sale with the shop, not the manufacturer (for up to 6 years)
The manufacturer guarantee is up to the manufacturer what they offer.
The shop may offer a warranty (paid for or free), which often doesn’t afford much protection over your statutory rights and can be bad value.

These 3 things are different and shouldn’t be confused! A manufacturer guarantee or shop warranty doesn't affect you statutory rights.

Kylzer911

Hi, any chance of telling results re: Harvey Norman... Or any info/help.. I'm looking to replace my PS3, bought in Smyths, just over 2 years ago, and am not sure how to go about doing so..