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Removing Sky TV Packages Online, help

  • 24-10-2008 12:48pm
    #1
    pjjk
    Closed Accounts Posts: 74 ✭✭


    Hi, I have sky this last number of years, and I am now realising there is packages I hardly ever watch. I logged on to the Sky website to see can I remove them, but all I can seem to do is add more bloody channels!
    Is there any way possible to remove the channels via the sky website, or do you have to call them?
    Thanks in advance
    Patrick


Comments

  • #2
    Rigel
    Registered Users, Registered Users 2 Posts: 85 ✭✭Rigel


    Last time I made a change I had to call them personally (they will only talk to the account holder, my wife wasn't good enough) give them my account number and then they removed the subscription channels.


  • #3
    IrishHomer
    Registered Users, Registered Users 2 Posts: 3,002 ✭✭✭IrishHomer


    pjjk wrote: »
    Hi, I have sky this last number of years, and I am now realising there is packages I hardly ever watch. I logged on to the Sky website to see can I remove them, but all I can seem to do is add more bloody channels!
    Is there any way possible to remove the channels via the sky website, or do you have to call them?
    Thanks in advance
    Patrick

    I think Sky make reduction of packages and closure of contracts as awkward as possible.

    I'm pretty sure you have no other choice but to call them and be prepared to be on hold for at least 20mins and you will have to stick to your guns as they will probably put you through to some sales rep who will try and convince you that you or your family need the packages that you don't want.


  • #4
    pjjk
    Closed Accounts Posts: 74 ✭✭pjjk


    Thanks for all the quick replies, I think I'll call them now instead, might be handier.
    I know its only 3 small packages totalling €6 a month, but over the year it amounts to €72 for channels I never watch.
    Thanks again,
    Patrick


  • #5
    Kotek Besar
    Registered Users, Registered Users 2 Posts: 3,601 ✭✭✭Kotek Besar


    Sky's customer service email address is mysky@bskyb.com

    Be sure to including your name / address / account number / password in order for your issue to be actioned with the first contact.


  • #6
    artvandulet
    Registered Users, Registered Users 2 Posts: 1,301 ✭✭✭artvandulet


    IrishHomer wrote: »
    I think Sky make reduction of packages and closure of contracts as awkward as possible.

    I'm pretty sure you have no other choice but to call them and be prepared to be on hold for at least 20mins and you will have to stick to your guns as they will probably put you through to some sales rep who will try and convince you that you or your family need the packages that you don't want.


    I've chopped and changed packages several times over the last year. Had full Sky movies, dropped half of it, swapped different mixes, temporarily had sky sports, canceled it...all sorts. Never had any trouble doing so over the phone, and the change was on my telly in minutes. I've rarely been on hold more then 2 minutes either. I think this is Sky's real strong point.

    When I was with NTL EVERYTHING was a hassle and was almost impossible to get through.


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