faulty item

Headshot

recently bought a phone off ebay

came from italy

it arrived this morning

im in big trouble with it

it shuts off by it self and the right hand side of the middle button is dodgy

i contacted the seller but no answer

maybe hes gone somewhere or somthing

http://cgi.ebay.ie/ws/eBayISAPI.dll?ViewItem&item=310092783273&ru=http%3A%2F%2Fshop.ebay.ie%3A80%2F%3F_from%3DR40%26_trksid%3Dm38%26_nkw%3D%2B310092783273%26_fvi%3D1

its alot of money as you can see

i translated this bit in he's add

Repaid within 10 days
- The buyer has the right to return the item within 10 days after receipt.

how long should i give him until i go to paypal

jor el

Give him a day or two to respond to the email. If no response, use Paypal to start a dispute, and again give him a few days to respond. If still no response, escalate to a claim.

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jor el wrote: »

Give him a day or two to respond to the email. If no response, use Paypal to start a dispute, and again give him a few days to respond. If still no response, escalate to a claim.

i opened a dispute and the seller has agreed to take back the phone

so the minute he gets the phone ill probly get a refund right

viv2

Make sure you send it registered with signature so he cant say that it hasnt arrived.

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viv2 wrote: »

Make sure you send it registered with signature so he cant say that it hasnt arrived.

cheers mate will do

Headshot

just need some advice

i sent the phone last wednesday

shipped with registered post (he has to sign for it)

its suppose to go to italy

can i track it after its left from ireland it only comes up an post site saying ITEM DESPATCHED FROM DUBLIN MAIL CENTRE DUBLIN 12

im getting really worried that it might get lost

i have my address also on the back of the parcel

byte

I don't think An Post can track items too well once they leave the country.

I sent an item a few weeks ago to UK, left Ireland, then for a week or more it said "Return to Sender" then a few days ago, I noticed it now says Signed for.

Headshot

i rang an post about the item and found out there problems in italy at the moment concerning the post

could be a strike coming

jor el

You might be able to track it on Italy's postal website, if you can find where it is.

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jor el wrote: »

You might be able to track it on Italy's postal website, if you can find where it is.

had a look on that allready but no luck

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jor el wrote: »

You might be able to track it on Italy's postal website, if you can find where it is.

should i beable to track it on www.poste.it ?

jor el

If you can find their tracking service, then yes. Incoming foreign parcels are trackable on An Post's website, so I'd say it should be the same for outgoing. Of course, you're dependent on the capability and competence of the foreign handler.

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jor el wrote: »

If you can find their tracking service, then yes. Incoming foreign parcels are trackable on An Post's website, so I'd say it should be the same for outgoing. Of course, you're dependent on the capability and competence of the foreign handler.

i rang italy post office

lucky enough i got hold of a english speaker

he put in the tracking number i have in his computer system and guess what it doesnt come up on their system at all

i really worried now
but on an post website is says its been sent to italy

so where the **** is it

delllat

track it here:

http://www.track-trace.com/post


this is a much more capable tracking site than anpost.ie

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delllat wrote: »

track it here:

http://www.track-trace.com/post


this is a much more capable tracking site than anpost.ie

same thing comes up mate it doesnt tell me anything that i already know

it doesnt tell me anything after the 29th of oct

29th being the day its left ireland

BArra

you sent it registered, you should have been asked the value of the package when you sent it from the post office... emphasis on should. i really hope you were asked.

as they dial in the value into their computer, so in the event that it does get lost, you make your claim with an post. thats why you paid to have it sent registered.

now im not sure do they cover up to €500 though...

lastly i wouldnt get too worried, give it another while to turn up, i sent a ps3 back to america during the summer, took a while and said return to sender numerous times, then suddenly it said delivered and signed for.

it'll work out either way

Headshot

BArra wrote: »

you sent it registered, you should have been asked the value of the package when you sent it from the post office... emphasis on should. i really hope you were asked.

as they dial in the value into their computer, so in the event that it does get lost, you make your claim with an post. thats why you paid to have it sent registered.

now im not sure do they cover up to €500 though...

lastly i wouldnt get too worried, give it another while to turn up, i sent a ps3 back to america during the summer, took a while and said return to sender numerous times, then suddenly it said delivered and signed for.

it'll work out either way

i wasnt asked the value of the package at all

i went a post master
i was told wait till monday and see what happens

im really pissed off tbh whats the point of posting it registered post and a tracking number

it has been posted from ireland on the 29th theres 2 weekends
thats 8 days and still hasnt arrived in italy

and the highest insurance for registered post is 150euro :eek::eek:

im screwed tbh :(

witnessmenow

not if you pay for additional insurance though ( i think)