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Error 5 on Zune

  • 15-10-2008 11:30am
    #1
    AdMMM
    Registered Users, Registered Users 2 Posts: 9,472 ✭✭✭


    Took my Zune off charge this morning and was greeted to a lovely "Error 5, Contact Support" message. I bought my Zune off eBay and given that I'm in Ireland, I assume the warranty doesn't cover me? After a bit of Googling, I can surmise that the Error message basically means it's ****ed! The hard drive itself sounds as if it's trying ever so hard to spin.

    Is my best chance of getting this fixed contacting the seller on eBay? Failing that, is there anywhere established in the country that could repair it/


Comments

  • #2
    Gran Hermano
    Closed Accounts Posts: 9,330 ✭✭✭Gran Hermano


    Seems like there are a few options you can do with resetting (soft and hard reset) and reinstalling firmware that might be worth a shot:
    http://support.microsoft.com/kb/926993


  • #3
    cdebru
    Closed Accounts Posts: 5,761 ✭✭✭cdebru


    AdMMM wrote: »
    Took my Zune off charge this morning and was greeted to a lovely "Error 5, Contact Support" message. I bought my Zune off eBay and given that I'm in Ireland, I assume the warranty doesn't cover me? After a bit of Googling, I can surmise that the Error message basically means it's ****ed! The hard drive itself sounds as if it's trying ever so hard to spin.

    Is my best chance of getting this fixed contacting the seller on eBay? Failing that, is there anywhere established in the country that could repair it/


    is it a Zune 30 or Zune 80

    had one the same turned out to be the hard drive had gone south ( zune 80)

    Replaced the hard drive and everything is fine

    If you have someone in the US that you could send it to that would probably be your best bet if you dont fancy taking it apart your self


  • #4
    Photi
    Closed Accounts Posts: 669 ✭✭✭Photi


    The same thing happened to my Zune 80 today. No accident or damage had happened before though there had been some problems since the new firmware upgrade (song counter not displaying, chipmunk versions of some tracks), The Error 5 Contact Support Message showed when I powered on. I've tried reformatting it but all I get is a Please Wait message no.3.

    Think it's shagged now tbh.

    Any suggestions for something new?


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