Pay for collection of a faulty LCD tv?

catching_streams

Hi,

I purchased a lcd tv from Harvey Norman yesterday and after I arrived home, I discovered it to be faulty. I rang them up and asked them could they collect the faulty model. They agreed to do so however they informed me they would be charging me €20 for collection and another €20 for delivery of the replacement!! It was an absolute pain going out to Blanchardstown and back for it however I understand i'm under no obligation to physically return the tv. If they refuse to collect it without payment, what are my rights in relation to recovering the costs of collection and delivery?

Any info is appreciated.

Ste.phen

Did they deliver it to you in the first place?

If you went out there and collected it yourself, i'm not sure you can expect them to collect it from you. It'd be nice, sure, but hardly within the realm of what they should expected to do.

Xcellor

Igy wrote: »

Did they deliver it to you in the first place?

If you went out there and collected it yourself, i'm not sure you can expect them to collect it from you. It'd be nice, sure, but hardly within the realm of what they should expected to do.

+1

I think it's a tad unreasonable to expect them to foot the bill of pick up + redelivery. These expenses would not be reimbursed by the manufacturer (who at the end of the day is responsible for the faulty TV)

Have you checked to see if you can return it to Harvey Normans that is closer to where you live. Some chains allow this.

TheDriver

they are not being unreasonable and looking at your username, not everything is free

Del2005

totalfreeloader wrote: »

Hi,

I purchased a lcd tv from Harvey Norman yesterday and after I arrived home, I discovered it to be faulty. I rang them up and asked them could they collect the faulty model. They agreed to do so however they informed me they would be charging me €20 for collection and another €20 for delivery of the replacement!! It was an absolute pain going out to Blanchardstown and back for it however I understand i'm under no obligation to physically return the tv. If they refuse to collect it without payment, what are my rights in relation to recovering the costs of collection and delivery?

Any info is appreciated.

If you don't physically return the TV they don't have to do anything. You have a broken TV which will sit in your place till you dump it.

Of couse you have to return it, how else are they supposed to know it's broke. If they had delivered the TV then yes they would have to collect it, but they didn't so it's not their problem to get it back.

At the end of the day it comes down to wether you want to spend several hours of your time returning the TV or €40 to get it colected and delivered again. TBH €40 for collection and delivery of a TV is good value, try getting a courier to do it for less.

Kensington

totalfreeloader wrote: »

If they refuse to collect it without payment, what are my rights in relation to recovering the costs of collection and delivery?

None whatsoever.

foggy_lad

Xcellor wrote: »

+1

I think it's a tad unreasonable to expect them to foot the bill of pick up + redelivery. These expenses would not be reimbursed by the manufacturer (who at the end of the day is responsible for the faulty TV)

Have you checked to see if you can return it to Harvey Normans that is closer to where you live. Some chains allow this.

at the end of the day the seller/retailer is the only one legally obliged to provide a remedy but they are not obliged to collect the product unless previously agreed as part of the terms of sale.

op would you not be better putting the tv in the back of a taxa and bringing it back to the store?

Sam Vimes

totalfreeloader wrote: »

I understand i'm under no obligation to physically return the tv.

what gave you that idea?

catching_streams

Sam Vimes wrote: »

what gave you that idea?

I read it on the Consumer's Association of Ireland's website. http://thecai.ie/rights.html

Seems everyone's opinion here differs to my colleagues at work who were outraged that they had the cheek to charge me to collect it. I brought it home myself by the way. Cheers for the feedback though.

the_syco

totalfreeloader wrote: »

I read it on the Consumer's Association of Ireland's website. http://thecai.ie/rights.html

I'd say you're under no obligation to physically return the TV, but think about it: they're hardly going to give you a full refund based on your word alone?

Send back no TV, get no refund. A taxi would cost more than €20.