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UTV to Blueface Number Porting Problem

  • 10-10-2008 1:27pm
    #1
    leahcim
    Registered Users, Registered Users 2 Posts: 330 ✭✭


    Hi

    I currently have a utv clicksilver account for my phone and broadband.

    Last week I switched my broadband to UPC.

    I now want to port my number from utv (they use eircom lines) to blueface and cancel the utv account.(to do away with my line rental)

    According to the blueface port request form I need to confirm that all dsl traces must be removed from the old line before it can be ported successfully.

    The problem is I rang utv and they hadn't a clue what I was talking about.
    The guy on the phone said the only way they can remove dsl is to cancel my phone service.

    But blueface say that you must not cancel your old phone service as the porting request does this automatically.

    Has anybody on this forum managed to port from utv to blueface, if so how did you go about doing it?

    I am really worried I am going to loose my land line number with all this messing about.


Comments

  • #2
    MunsterCycling
    Registered Users, Registered Users 2 Posts: 4,864 ✭✭✭MunsterCycling


    This is for Blueface to sort out, ring their customer care and get them to explain what they want / sort it for you.


    MC


  • #3
    paulm17781
    Closed Accounts Posts: 4,858 ✭✭✭paulm17781


    It's not for Blueface to sort out.

    Move back to Eircom for line rental. You'll only need to be with them a couple of days. Cancel the BB with UTV. Ask Eircom to confirm it has been cancelled. Now port.

    I had to go through this with BT and it took a long time. Once I moved back to Eircom it was done in a week.

    The guy in UTV is talking through his a**e just tell them you want to cancel BB and then move back to Eircom.


  • #4
    MunsterCycling
    Registered Users, Registered Users 2 Posts: 4,864 ✭✭✭MunsterCycling


    Buzzer sound....... WRONG!

    The supplier you are porting to is responsible for porting your number and taking care of all the loose ends like this, I can only suppose that your experience was due to BT ineptitude/laziness.

    OP call Blueface and get them the info they require.

    :rolleyes:

    MC


    paulm17781 wrote: »
    It's not for Blueface to sort out.

    Move back to Eircom for line rental. You'll only need to be with them a couple of days. Cancel the BB with UTV. Ask Eircom to confirm it has been cancelled. Now port.

    I had to go through this with BT and it took a long time. Once I moved back to Eircom it was done in a week.

    The guy in UTV is talking through his a**e just tell them you want to cancel BB and then move back to Eircom.


  • #5
    cdebru
    Closed Accounts Posts: 5,761 ✭✭✭cdebru


    MunsterCycling wrote: »
    Buzzer sound....... WRONG!

    The supplier you are porting to is responsible for porting your number and taking care of all the loose ends like this, I can only suppose that your experience was due to BT ineptitude/laziness.

    OP call Blueface and get them the info they require.

    :rolleyes:

    MC


    Buzzer sound wrong


    Paulm is right you cannot port your number without going through Eircom

    You have to move your account back to eircom then port your number from there

    if you do not the forms go off and 4 months later Blueface will tell you the same thing move to eircom and apply again.

    Apparently Eircom will not port the number while it is allocated to another provider

    Its the great regulator we have


    What i think you are referring to is if you are moving from one PSTN supplier to another but that is not the case here the number is moving off the PSTN network completely.


  • #6
    MunsterCycling
    Registered Users, Registered Users 2 Posts: 4,864 ✭✭✭MunsterCycling


    Ah yes it is not porting in the true sense so, just ported to Smart from TT in 5 days recently so €ircon thinking they can do this is funny. WhyTF has not one single minister for comms had any backbone in the last 20 years?

    Blueface do not care who your BB provider is, if you already have BB from UPC then just cancel the DSL BB from UTV (good luck with that BTW) as all they want is the number, if that doesn't work well after all OP it is only a number but that's not the point.

    MC
    _____________________________

    com who oh comreg nah we just threaten to sue them and they crawl back into their cot throwing out their toys as they do.


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  • #7
    guigui
    Closed Accounts Posts: 66 ✭✭guigui


    Blueface answered that question on their forum : http://forums.blueface.ie/showthread.php?t=1423
    if that interests someone


  • #8
    paulm17781
    Closed Accounts Posts: 4,858 ✭✭✭paulm17781


    MunsterCycling wrote: »
    Buzzer sound....... WRONG!

    The supplier you are porting to is responsible for porting your number and taking care of all the loose ends like this, I can only suppose that your experience was due to BT ineptitude/laziness.

    OP call Blueface and get them the info they require.

    :rolleyes:

    MC

    Keep up the good work. The world needs know nothing know it alls like you. :rolleyes:


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