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Laptop from UK delivered late - refund?

ponymanhorseshu · 2008-10-10 02:46:21

I ordered a laptop from a UK website. On the phone and by online chat to their sales representatives they assured me it would be delivered the next day. I explained to them the reason that I needed it by the next day - I was flying to Korea in two days and couldn't use the laptop unless it was delivered in a day.…

10-10-2008 2:46am

#1

ponymanhorseshu

Closed Accounts Posts: 2 ✭

Join Date: January 2006

Posts: 1

I ordered a laptop from a UK website. On the phone and by online chat to their sales representatives they assured me it would be delivered the next day.

I explained to them the reason that I needed it by the next day - I was flying to Korea in two days and couldn't use the laptop unless it was delivered in a day.

Unfortunately I did not record our phone conversations. I have an email copy of the chat transcript. When the laptop was eventually delivered, the courier receipt wasn't signed and the laptop wasn't accepted.

Am I legally entitled to a refund?

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