strange sky+ problem

dolittle

weird thing happened this evening
took a few trys for box to turn on, green on light went back to red
so i disconnected the power etc
still had a slight problem turning it on but it did work ok
turned the box off, but it wouldnt come back on straight away, when it did i got a green screen and then the box turned itself off again
turned it on and its working at the moment
only got it installeed about two months ago
anyone any ideas

dolittle

just noticed now that all that i had recorded on the hard drive is gone and the extra channels are gone also

dolittle

it just turned itself off again and when it returned all that was gone from the hard drive is back
methinks the box is banjoed

slapper

try a software download and see wat happens

hold the back up button on the box pull the power cable while holding the back up button ,after 10 seconds plug the power cable back in and continue to hold the back up button till all the lights come on and a message comes up on screen saying something like overair software download this may take up to 10 min
and let go of the button then

BArra

im on my forth sky+ box, only got sky installed in the past 3 months, they are prone to failure, most of which is hard drive based

slapper

BArra wrote: »

im on my forth sky+ box, only got sky installed in the past 3 months, they are prone to failure, most of which is hard drive based

jeez you have bad luck lol

Lawdie

I'm on my second Sky+ box in a year and this one is failing!

dolittle

thanks for all the replies guys
it just turned itself off again...a pain..i`ll give sky a shout in the morning
whats the turn around time on a replacement?

BArra

depends how busy the installers are, u mite get a slot for next friday id guess though. when u ring them 2m, they are gonna put you thru the usual procedure of resetting the box, by plugging it out, plug back in and then holding the left and right select button on the box itself.

just say you have done it all and you want a new box. when the installer comes around make sure he replaces it with a new box, as they tend to give you refurbs. i got one refurb that failed 1 day after i got it, the thing was cracked on the front aswell. so when i got yet another replacement i made sure the installer opened a new sealed white box

dolittle

it finally died today
gave them a call
did the software update...no joy
engineer coming round on saturday
lets hope its a new box and not a refurb
thanks for all the help guys

villager

i must be a lucky sod had original sky box for approx 10 years never a bother and have had sky+ box for approx 3 years and touch wood never a problem

dolittle

boys arrived today
new machine out of a sealed box
in and out in 10 mins
very happy
lets see how long this one lasts

byte

Generally, Sky+ boxes aren't too bad. Main thing I see fail is the harddrives.

My own failed as well, so I took out the crap Maxtor drive and replaced with a bigger Samsung drive. I feel that disabling Instant Rewind can extend the longevity of the HDD also, as it'll not be constantly recording.

redout

Thats a good bit of advice byte. Think I will disable the instant rewind also.