got a varis and dell whant 100 euro to fix it

xbox36016

thay told me that the sale and supply of goods and services act 1980 is a made up story by me and that thay will not fix a camputer under warranty any one else have the same exp from dell than i
got a varis and thay told that nortan is 3rd party and it will be 100 euros to fix also thay are going by usa laws and the varis is Ht.32pop

GBX

If the parts dell provided failed, then dell have a case to answer.

Dell did not put the virus on your laptop, your actions helped trigger this. It is not dell's problem that your laptop got infected.

Karoma

You mean a virus?
Read the terms of your warranty - it most likely says they don't have to take it back for a software issue, especially one that was caused by your actions (The Sale of Goods and Supply of Services Act does not cover Acts of User)
Restore it to factory settings or install another virus scanner (AVG and Avast! supply free editions with better performance and detection rates than Norton)

aidan_walsh

http://www.boards.ie/vbulletin/showthread.php?t=2055274237

xbox36016

yes it is becase the nca told me that thay still have to fix it and i got nortan from than anyway

xbox36016

how do i put a vasta loptop out off safe mode than?

Soundman

xbox36016 wrote: »

yes it is becase the nca told me that thay still have to fix it and i got nortan from than anyway

No idea who the nca are but they misinformed you. The virus was your fault, not Dell's. It is a generally easy enough problem to rectify. Removal tools are easily found online or as someone else suggested, get a better anti-virus than Norton.

Karoma

xbox36016 wrote: »

how do i put a vasta loptop out off safe mode than?

Shut down and restart?


Oo




Soundman: I think he means the NCA(oI) - National Consumer Agency.
I also find it hard to believe that they told him that because (a) it's utter bollocks, and (b) the idea was only suggest minutes ago in the previously locked ranting thread and I doubt he contacted them before this.

xbox36016

but i have 3 years off it is avg good

xbox36016

no it does not work like that its like its suck in it

Soundman

We wouldn't recommend it if it wasn't. It also wouldn't be in the recommended software sticky.

Alanstrainor

The National Consumer Agency are obviously misinformed on the specifics of your issue. This problem is as a result of your actions. Not dell's, they have no responsibility to fix this under warranty. Before replying, follow the steps in the " "I think I have a virus" thread in the virus and malware removal forum.
If you do not, i will close this thread, and may result in an infraction.

macrubicon

NCA = National Consumers Association ??

Either way your warrenty from Dell is for Hardware replacement and/or support of your Operating System.

A virus is outside of the T&C's even if they did supply the software. Your problem is with Norton and why it let the virus in.

xbox36016

but i cant get my loptop out off safe mode so i can not do that than

TestTransmission

You are nothing but a troll,i dont know how you haven't been banned yet

macrubicon

xbox36016 wrote: »

but i cant get my loptop out off safe mode so i can not do that than

Reboot and Just after the BIOS press F8 and choose start normally from the options

xbox36016

are you sure than

Soundman

Karoma wrote: »

Soundman: I think he means the NCA(oI) - National Consumer Agency.
I also find it hard to believe that they told him that because (a) it's utter bollocks, and (b) the idea was only suggest minutes ago in the previously locked ranting thread and I doubt he contacted them before this.

That was exactly my thinking. Thanks for clearing up the abbreviation confusion for me by the way.

AlmightyCushion

jackncoke wrote: »

You are nothing but a troll

Too true and I've had enough of him to be perfectly honest.