GHD

ergonomics

Hey.

I've had my GHD for about 3 or 4 years and it's on it's last legs. It keeps turning on and off which I think is caused by a problem with the swivelly bit where the lead goes into the straighteners. I'm starting to get sick of how unreliable they are but am fairly broke. I'm going to London next month and was wondering if they're anyway cheaper over there or should I just get a pair here?

Thanks!

biddywiddy

Hey there.
Not sure bout the prices in London, but I got a brand new pair of ghds on ebay a couple of months ago. Bout 85euro. They're some special edition so they're a crazy hot pink colour but they're definitely the real deal! Maybe have a look on ebay first before you go to london, at least it'll give you an idea of prices

Star20

Hey, Go onto Ebay and type in GHD Repairs or click this link (hope it works) Will save you alot of money splashing out on another one!

http://search.ebay.ie/search/search.dll?from=R40&_trksid=m37&satitle=GhD+Repairs

hope this is some use to ya!

Larianne

Have a read of this

http://www.boards.ie/vbulletin/showthread.php?t=2055356715&highlight=ghd

Lainey_b01

I'm a fan of ebay but after hearing of a few fakes on site I avoided ebay when my GHD went to a better place (sniff sniff) after 5 poker straight years:( Rip Off merchants Peter Mark charging from €175...so got one for €103 on http://www.ghdmart.com/.

aviendha

... avoid GHDMART.... bought there after post above from Lainey_B only to receive a damaged ghd that doesn't get hot at all... go with HQHair.com instead.. a little pricier but at least not dodge city! :mad:

tinkerbell

I saw an ad in a magazine the other day for a new GHD set - it's purple!!! I'd get one if I didn't already have one - my GHD is boring black and orange!! lol

I'd say they are probably cheaper in the UK though, especially with the great exchange rate at the moment.

gogo

Do a search on adverts.ie, actually think there's a guy selling pink ones there now. Just bought mine of a guy advertising on adverts for 100euros, brand new in box, limited edition came with travel case, everything and is perfect, sure why would you go to ebay when we have our very own adverts.;)
Look up at the very top listing and you'll see a linky.

tabatha

you can pick them up sometimes on www.adverts.ie its part of the boards site.

tinner777

lads,
got one from ghdmart, came with different holograms on cable and on the ghd,
phoned ghdhair and they tell me its a fake.
i've contacted them and im trying to get my money back from paypal :mad:
i was going to buy from ghdhair but they charge £30 for delivery, i could fly there for that

sarahjaymack

I have just found out this morning my ghd pures i ordered from ghdmart are fake, just opened dispute with paypal, hopefully will get my money back :mad: anyone else on here had any sucess with that? so wish i had found this thread before i ordered them.. Sarah

tinner777

sarahjaymack wrote: »

I have just found out this morning my ghd pures i ordered from ghdmart are fake, just opened dispute with paypal, hopefully will get my money back :mad: anyone else on here had any sucess with that? so wish i had found this thread before i ordered them.. Sarah

hi Sarah,

there not fake, well my wasn't, just old stock, the one i got works perfectly and was half the price of the ghd website.

When i initially complained they where polite in their replies to me.

sarahjaymack

how can you tell? ghd told me that the number on the hologram is not genuine and therefore the guarantee is useless if anything goes wrong. the box didnt have a security seal on it either and the dvd looks a bit dodgy. i dont think they can be old stock cos the pures have only been out a short time. am so confused!! x

tinner777

sarahjaymack wrote: »

how can you tell? ghd told me that the number on the hologram is not genuine and therefore the guarantee is useless if anything goes wrong. the box didnt have a security seal on it either and the dvd looks a bit dodgy. i dont think they can be old stock cos the pures have only been out a short time. am so confused!! x

oh, i'm not sure bout that, when i phoned ghd in the uk they knew what product i had from number, but said ghdmart where not offical suppliers. With regards to guarantee i'd be sending it back to ghdmart. To be honest mine was dead cheap and i was happy with the reply i got from them so i didn't bother pushing it.

this is my e mail from them,

2008/11/14 tin tinner <>
Hi,

I tried to confirm the hologram on the product you sent me, they tell me that the product is a fake. Also the display box is damaged inside, was it second hand?

I'd like my money back.

Regards

Pete
On 16/11/2008 01:09, "ghdmart customer service team" <service@ghdmart.com> wrote:

dear tin
I am sorry for the damaged caused during the shipping and pls send some pictures for our confirmation for ur compensation with the damaged problems .
The series number u cannot past through the ghd system because they are stock ones in 2007 years and we can get the stock goods by a special way with a favorable price for our customers. Every code just can be valid in 8 months , for they have been 1 years and a half so cannot be valid for ur checking. But for all our ghd products are brand new with all the accessories ,books and labels in it and this special website are special in the most hot sale GHD styles recently which we have sold thousand of them and gainned a large quantity of faithful customers,so u can feel safe to use them. The products get a top quality as u can see it now. Hope this can help u clear the air out. If u have any problem pls feel free to contact us.

Best wishes
sincerely lily

sarahjaymack

thanks for that, am still not sure what to do, will wait for response, my hubby is a electrician so may ask him to take them apart and test them if decide to keep them. they do seem pretty good fakes! my box was damaged inside too, wonder what thats all about? x

tinkerbell

tinner777 wrote: »

On 16/11/2008 01:09, "ghdmart customer service team" <service@ghdmart.com> wrote:

dear tin
I am sorry for the damaged caused during the shipping and pls send some pictures for our confirmation for ur compensation with the damaged problems .
The series number u cannot past through the ghd system because they are stock ones in 2007 years and we can get the stock goods by a special way with a favorable price for our customers. Every code just can be valid in 8 months , for they have been 1 years and a half so cannot be valid for ur checking. But for all our ghd products are brand new with all the accessories ,books and labels in it and this special website are special in the most hot sale GHD styles recently which we have sold thousand of them and gainned a large quantity of faithful customers,so u can feel safe to use them. The products get a top quality as u can see it now. Hope this can help u clear the air out. If u have any problem pls feel free to contact us.

Best wishes
sincerely lily

This email back from ghdmart screams trouble to me. What customer service sends out an email with text speak, e.g. "u", "pls", etc. Not professional at all!

Allah Hu Akbar

It wouldn't be professional because they sell fakes.

GHD only supply legit GHD's to salons so anyone who is offering you knew ones for about 100Euro they more than likely are fake.

thanks for that, am still not sure what to do, will wait for response, my hubby is a electrician so may ask him to take them apart and test them if decide to keep them. they do seem pretty good fakes! my box was damaged inside too, wonder what thats all about? x

What would taking it apart do? And of course they look like the real deal. They to register your GHD on their site they can tell you if they are fakes, nearly all GHD's on Ebay are fakes.

sarahjaymack

What would taking it apart do? And of course they look like the real deal. They to register your GHD on their site they can tell you if they are fakes, nearly all GHD's on Ebay are fakes.[/quote]


I was aware of the fakes on ebay, these were from ghdmart. My thinking on the testing was if was going to be a total farce getting a refund through paypal that i might keep them, portable appliance testing would have at least reassured me they were safe and working ok. i know they are fake and my intention is at the moment to stick it out with the dispute process. will see what happens!

eth0_

ergonomics wrote: »

I've had my GHD for about 3 or 4 years and it's on it's last legs. It keeps turning on and off which I think is caused by a problem with the swivelly bit where the lead goes into the straighteners. I'm starting to get sick of how unreliable they are

The cord comes loose after 4 years of use and that is "unreliable"?
I've had my GHD 4 years and never had any problems with it. It must be the way you are storing it (e.g wrapping the power cord tightly around the irons) that's caused this problem.

I would recommend hqhair.com for a new GHD, if you check on retailmenot.com you can often get money off e-vouchers for HQhair there.

eth0_

tinkerbell wrote: »

This email back from ghdmart screams trouble to me. What customer service sends out an email with text speak, e.g. "u", "pls", etc. Not professional at all!

Yeah, I agree. And as for saying the serial numbers are only valid for a few months, wtf?!

I would let GHD get their lawyers on this, and get them to send you an email confirming these irons are fake, then paypal can get you a refund.

gogo

gogo wrote: »

Do a search on adverts.ie, actually think there's a guy selling pink ones there now. Just bought mine of a guy advertising on adverts for 100euros, brand new in box, limited edition came with travel case, everything and is perfect, sure why would you go to ebay when we have our very own adverts.;)
Look up at the very top listing and you'll see a linky.

After two uses these have stopped working:( Turns out that they are a fake, seems to be loads of these flying around, have suggested that advert mods put up the linky to ghdhair.com on, so at least others can see if its the real deal - I'm gutted, the guy i bought them off is now not returning my calls after promising to return my money.:mad:

Originally Posted by tinner777
On 16/11/2008 01:09, "ghdmart customer service team" <service@ghdmart.com> wrote:

dear tin
I am sorry for the damaged caused during the shipping and pls send some pictures for our confirmation for ur compensation with the damaged problems .
The series number u cannot past through the ghd system because they are stock ones in 2007 years and we can get the stock goods by a special way with a favorable price for our customers. Every code just can be valid in 8 months , for they have been 1 years and a half so cannot be valid for ur checking. But for all our ghd products are brand new with all the accessories ,books and labels in it and this special website are special in the most hot sale GHD styles recently which we have sold thousand of them and gainned a large quantity of faithful customers,so u can feel safe to use them. The products get a top quality as u can see it now. Hope this can help u clear the air out. If u have any problem pls feel free to contact us.

Best wishes
sincerely lily

Sorry, but my five year old nephew would be more professional than that mail, I would be forwarding that on to the 'real' ghd people, and let them see what they think.

sarahjaymack

i am expecting the same email back from ghdmart any day now, but hopefully paypal will have frozen the money disputed, apparently they are supposed to do that when you raise a dispute. wish i had never bothered ordering them online now! Oh well you live and learn thats the last time i try and save money:mad:. heading off to my local (certified) seller tommorow to get a replacement. there is no way i would give the fakes to my daughter regardless of whether i get a refund, would never forgive myself if they went on fire or something.

aviendha

I opened a dispute with Paypal and got my money back within a couple of days, so you should be ok... but stay away from GHDmart!!! Lesson learned

sarahjaymack

aviendha wrote: »

I opened a dispute with Paypal and got my money back within a couple of days, so you should be ok... but stay away from GHDmart!!! Lesson learned

definately. am getting a bit fed up waiting for them to respond has been 3 days now, just wonder whether should esclate it ot a claim, i am so impatient!

rolypolymoly

i've always wanted a ghd but can't part with that much money.. i've read on boards that kodo is a good and much more affordable brand of straighteners..
I found them on hairheaven.co.uk for £39.95 does anyone know if this is reputable site or if not is there any other alternatives?? hqhair.com don't seem to have them!

Posy

ergonomics wrote: »

I've had my GHD for about 3 or 4 years and it's on it's last legs. It keeps turning on and off which I think is caused by a problem with the swivelly bit where the lead goes into the straighteners.

Had the exact same problem with mine after owning it after 4 years so I wouldn't say they're too unreliable!
I cut the cord, attached a new plug bought for €3 and now it works fine. No problems, good as new! Much easier than splashing out over €100 on a new one.

sarahjaymack

aviendha wrote: »

I opened a dispute with Paypal and got my money back within a couple of days, so you should be ok... but stay away from GHDmart!!! Lesson learned

how did you manage that? i just escalated my dispute to a claim cos ghdmart didnt reply and paypal shut it instantly saying it wasnt covered cos i didnt buy on ebay! am shocked. spent half an hour on phone with them and basically told them they were condoning ghdmarts behaviour but to no avail. so much for them taking counterfeiting seriously. Am gutted, will not make that mistake again.

sarahjaymack

rolypolymoly wrote: »

i've always wanted a ghd but can't part with that much money.. i've read on boards that kodo is a good and much more affordable brand of straighteners..
I found them on hairheaven.co.uk for £39.95 does anyone know if this is reputable site or if not is there any other alternatives?? hqhair.com don't seem to have them!

Kodo are quite good, my sister swears by them, definately an alternative for GHD. dont know about the website tho. good luck.

tinkerbell

rolypolymoly wrote: »

i've always wanted a ghd but can't part with that much money.. i've read on boards that kodo is a good and much more affordable brand of straighteners..
I found them on hairheaven.co.uk for £39.95 does anyone know if this is reputable site or if not is there any other alternatives?? hqhair.com don't seem to have them!

Before I got my GHD I used to use Remington straighteners and found them to be very good AND they only cost me €30 in Boots!

jkp2310

Hi guys,

I am so angry i bought some ' GHD's ' from ghdmart.com using my Paypal. I tried to register them on the GHDHAIR website only to be told they are fake, I then used them the morning after before work and one of the tongs set on fire. Obviously been dangerous and fake i contacted Paypal to see what they said and all i got back was there is nothing they can do about it... :mad:

jkp2310

sarahjaymack wrote: »

how did you manage that? i just escalated my dispute to a claim cos ghdmart didnt reply and paypal shut it instantly saying it wasnt covered cos i didnt buy on ebay! am shocked. spent half an hour on phone with them and basically told them they were condoning ghdmarts behaviour but to no avail. so much for them taking counterfeiting seriously. Am gutted, will not make that mistake again.

They did the same thing with me. I couldnt get to speak to anyone on the phone it was just an automated system but they just canceled my claim and escalation, saying if anyone else complained they would then consider looking into ghdmart.

sarahjaymack

jkp2310 wrote: »

Hi guys,

I am so angry i bought some ' GHD's ' from ghdmart.com using my Paypal. I tried to register them on the GHDHAIR website only to be told they are fake, I then used them the morning after before work and one of the tongs set on fire. Obviously been dangerous and fake i contacted Paypal to see what they said and all i got back was there is nothing they can do about it... :mad:

Hi someone else suckered in! same happened to me paypal were not interested at all I went ballistic on the phone to them, got me exactly no-where. ghdmart didnt respond when i opened a dispute so when it was closed cos paypal couldnt care less i emailed ghdmart directly thinking it would be pointless but they did reply and although they claimed they were genuine (see prev posts) i perservered and although it took time i did get some money back. i lost my postage (£12) and the postage to send them back to them but at least got something back. good luck and glad to hear it didnt end up injuring you. x

sarahjaymack

jkp2310 wrote: »

They did the same thing with me. I couldnt get to speak to anyone on the phone it was just an automated system but they just canceled my claim and escalation, saying if anyone else complained they would then consider looking into ghdmart.

They are talking crap am sure we havent been the only ones to complain about this company they told me no one else had complained either. they made the mistake of sending me a customer satisfaction survey too, bet i bet they regretted that..... x

Aoibheann

You can actually appeal any decision that PayPal make on claims.. I can't recall exactly how one does so, but appeals (at) paypal.com rings a bell somewhere in my head, so that's probably likely. I'll check in any case, and as regards fakes, would advise you do so as they can and have turned their decisions around in the past.

nhore

i got mine fixed by a fella in monkstown co.Dublin i posted it to him. it was €20 and i got in back within 2 days.