three unlocking code

foggy_lad

three are asking me to pay €25 for the unlocking code for my handset after my contract has ended! is there any rules covering this in Ireland? i have paid for my handset and endured a 12month contract only to be told now that the handset is not totally mine untill i pay this hidden extra charge.

Cabaal

hmm lets see
Three's T&C's say there's a 25e unlocking fee, you previously agreed to the T&C's which advised this, its hardly a hidden charge when they advise it in the T&C's.

Of course if you didn't read the T&C's then thats not there problem as you still agreed to them.

However I'd suggest if you ever sign up to any other services such as loans, service agreements etc that you read the T&C's in future, after all you don't want to be caught by those "hidden" charges

Sam Vimes

i opened this thread at 1:30. between then and this post i found the below information:

http://three.ie/pdf/2008_07_PM_Relax.pdf (page 15)

Unlock admin fee
€25.00 (Pay Monthly)
€25.00 (3Pay)

hardly hidden. and i've seen that charge mentioned dozens of times in the mobiles forum where you spent a lot of time. you'd have to have been trying hard not to have found out about it by now. you agreed to it when you signed up and there are no legal mechanisms to avoid it

foggy_lad

when i bought the handset and signed up for 12 months i was not given any terms or conditions. and should have been told about this as an "extra" charge as it is not included as part of the contract

board om

foggy_lad wrote: »

when i bought the handset and signed up for 12 months i was not given any terms or conditions. and should have been told about this as an "extra" charge as it is not included as part of the contract

my goodness, a thread started by FoggyLad giving out about Three Ireland. i am shocked and surprised. :rolleyes:

you have commented on their T&Cs many, many time before so you have to have received them at some stage to have been able to comment on them. and if i am not mistaken (i could be though) the application from you sign usually has their T&Cs on the reverse. and usually the shop keeps a copy and the customer is given a copy. (if i am wrong about this and someone who works for Three can correct me then fair enough but to my knowledge this is the case).

now that your 12 month contract is up i presume you are going to be leaving Three, and that this will be last Three Ireland 'issue' / 'conspiracy theory' we will be hearing about?

Cabaal

foggy_lad wrote: »

when i bought the handset and signed up for 12 months i was not given any terms or conditions. and should have been told about this as an "extra" charge as it is not included as part of the contract

I'm curious was this Three Pay or Bill Pay as I know from experience the pack for billpay comes with all the T&C's etc, anyway you used the service so your bound by the T&C's of the service.

Of course if you don't believe this then surely you could have canceled anytime during the 12 months as you weren't held to any contract because as you said you didn't get the T&C's :rolleyes:

Why should anybody tell you about this "hidden" charge?
Its outlined in the T&C's which is enough in the eyes of the law...do you seriously expect somebody to explain every line of the T&C's to you just to cover any hidden extras that you feel you'll be affected by?

Its your responsibility as a consumer to inform yourself and in the case of signing to a contract product or service to read the contract you've agreed to, if you don't read the T&C's then you have only yourself to blame and as already noted you've quoted the T&C's before so your well aware of them (post history's prove this).

quick search shows in 2007 you were aware of this fee
http://www.boards.ie/vbulletin/showpost.php?p=54512122&postcount=22
and in Jan 2008
http://www.boards.ie/vbulletin/showthread.php?t=2055221624&highlight=unlocking

I'm sure there are more but I couldn't be bothered searching.
Also I'm sure you read my blog back in 2006 about Three and its unlocking fee http://www.cabaal.org/log/2006/11/threes-unlocking-joke-pt-i.html, this is something I've posted up numerous times


One could hope that this is the last "Three is out to get me" thread posted on boards.ie by yourself

Sam Vimes

foggy_lad wrote: »

when i bought the handset and signed up for 12 months i was not given any terms or conditions. and should have been told about this as an "extra" charge as it is not included as part of the contract

if 3 were to do that it would take hours to sign up. And as cabaal pointed out, you knew about it ages ago

board om

Cabaal wrote: »

as already noted you've quoted the T&C's before so your well aware of them (post history's prove this).

quick search shows in 2007 you were aware of this fee
http://www.boards.ie/vbulletin/showpost.php?p=54512122&postcount=22
and in Jan 2008
http://www.boards.ie/vbulletin/showthread.php?t=2055221624&highlight=unlocking
[URL="http://"][/URL]

thanks Cabaal, reading that just put me in great humour for the day. hilarious stuff.


all i can say FoggyLad is if i was a Customer Service Rep and you spoke to me like you did to that one in your post, i would take your personal details from Three's database and pay you a visit personally. it is one thing calling a companies customer care and standing your ground on an issue, but if that transcript is in any way accurate then you should be embarrassed for yourself. they dont get paid enough to deal with people with your low levels of intelligence or your high levels of paranoid delusions. put it this way, any Tech Support people i know from my call centre days would have had you personal details plastered on every gay porn website and you would have been getting "Car For Sale at Very Cheap price" phone calls for weeks.

foggy_lad

board om wrote: »

thanks Cabaal, reading that just put me in great humour for the day. hilarious stuff.


all i can say FoggyLad is if i was a Customer Service Rep and you spoke to me like you did to that one in your post, i would take your personal details from Three's database and pay you a visit personally. it is one thing calling a companies customer care and standing your ground on an issue, but if that transcript is in any way accurate then you should be embarrassed for yourself. they dont get paid enough to deal with people with your low levels of intelligence or your high levels of paranoid delusions. put it this way, any Tech Support people i know from my call centre days would have had you personal details plastered on every gay porn website and you would have been getting "Car For Sale at Very Cheap price" phone calls for weeks.

of course those single posts prove i knew about it or NOT! my contract has just ended as i said and those threads were started on 25/11/07 and 21/01/08 which was well after my contract began and viewing the full thread may well tell a different story instead of isolating one single post.

craichoe

foggy_lad wrote: »

of course those single posts prove i knew about it or NOT! my contract has just ended as i said and those threads were started on 25/11/07 and 21/01/08 which was well after my contract began and viewing the full thread may well tell a different story instead of isolating one single post.

Your are the male version of a bunny boiler.

Cabaal

foggy_lad wrote: »

of course those single posts prove i knew about it or NOT! my contract has just ended as i said and those threads were started on 25/11/07 and 21/01/08 which was well after my contract began and viewing the full thread may well tell a different story instead of isolating one single post.

Search in google seems to review posts from July 2007 about Three from yourself with all the complaints you were doing (even back then) your telling me you never read the T&C's once? As such you didn't know about this so called "hidden charge" until you went about unlocking your phone just now...bull**** and you know it

Anyway as previously advised use of the service is deemed as acceptance of its terms, did you honestly believe that no T&C's applied to you because you say you didn't see them...are you kidding me?

Surely if that was such a big concern of your at the time you should have canceled within the cooling off period.

By your logic you don't owe them any money for use of the service because your not bound by there terms which include billing terms, unlocking fees, I honestly think no matter what product, service or company you'll deal with your never be happy and you'll always find fault and expect something for nothing because "your in the right" even if your 100% in the wrong.

Your argument is weak at best foggy_lad

Nody

Cabaal wrote: »

Anyway as previously advised use of the service is deemed as acceptance of its terms, did you honestly believe that no T&C's applied to you because you say you didn't see them...are you kidding me?

As I recall from his other posts in this forum his standard (paraphrased) is that a company should waiver what ever the consumer asks for, refund at any reason and allow customers to break any contracts as they want or threaten with solicitor and small claims court (even if they have no legal ground to stand on). The reason for this is because a company will then be known as good to deal with and get more customers that way and hence make more money.

The company of course is to be held to every legal and thought up moral standard and never to be used again if they break any of them.

Cabaal

Nody that's the funniest thing I've read all day :-)

eth0_

foggy_lad - download the davinciteam software and unlock it yourself for a tenner.

Cabaal

eth0_ wrote: »

foggy_lad - download the davinciteam software and unlock it yourself for a tenner.

most likely will want this for free as well :rolleyes: