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Dell Latitude D520 Laptop Problems

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  • 02-09-2008 2:49pm
    #1
    emmambhyland
    Registered Users Posts: 13 ✭


    Hi,

    I need major help. My parents' laptop was attacked by two Trojans and since then there have been numerous problems with it:

    -minimizes programs
    -keyboard doesn't work and types 'b' and 'n/' by itself
    -goes back through webpages without prompting
    -on start-up, it goes straight to the (f8) menu on it's own

    We managed to get rid of the viruses but these problems still persist.

    Any help you can give me is much appreciated.

    Emma
    Tagged:


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    #2
    nhughes100
    Closed Accounts Posts: 845 ✭✭✭nhughes100


    Get whatever personal data you can off it, format and re-install, once the spyware gets in as much as it looks you'll never get rid of it. You should have all the cd's you need to re-install that you got with the laptop, if you don't they're all downloadable assuming you've access to another pc?


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    #3
    Alanstrainor
    Moderators, Motoring & Transport Moderators Posts: 23,157 Mod ✭✭✭✭Alanstrainor


    Are there any essential files that you have on this laptop that you want to keep? I would suggest a reinstall of windows, but this would result in a loss of all data, unless you had a way of backing it up. You could try booting in safe mode and running AVG virus/spyware scanner in safe mode before doing the fresh install of windows.


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    #4
    emmambhyland
    Registered Users Posts: 13 ✭emmambhyland


    I've already gotten as much personal info off of it as I can.

    So, I just reinstall everything yeah?


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    #5
    emmambhyland
    Registered Users Posts: 13 ✭emmambhyland


    I'll try that, how do I reinstall windows though?


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    #6
    Overheal
    Registered Users Posts: 82,257 ✭✭✭✭Overheal


    erm, before you install windows - since I consider it a last option for novices - go to this page and try out the instructions. ActorSeeksJob might just be able to help you.

    http://boards.ie/vbulletin/showthread.php?t=2055274237

    You may have gotten rid of the original viruses but they may also have directed new attacks to your machine.


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    #7
    bbtex
    Registered Users Posts: 35 ✭bbtex


    Check every DVD u burnt, memory sticks, everithing that can carry viruses before u start to use it again


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    #8
    nhughes100
    Closed Accounts Posts: 845 ✭✭✭nhughes100


    emmambhyland wrote: »
    I'll try that, how do I reinstall windows though?


    If you're unsure how to re-install ring Dell, you get lifetime support with your laptop. There should be a windows xp/vista re-install cd as well as a "driver and utilities" cd. It's handy enough and should only take about 2 hours.


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