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Advice about 02 problem

  • 23-08-2008 8:47pm
    #1
    ronano
    Registered Users, Registered Users 2 Posts: 3,153 ✭✭✭


    My mother was a bill pay customer with 02 for ten years,her last upgrade was november 07. In March 08 she decided to switch to meteor,she rang up 02 who said that was fine,they recently sent her a letter or rang saying she owes them 500 euro or to get around it can commit to a new contract.

    I realise this is a bit vague,i will try and get more info in a while but anyone got opinions on if they can go after her for the 500 odd?


Comments

  • #2
    AlmightyCushion
    Moderators, Education Moderators, Technology & Internet Moderators Posts: 35,125 Mod ✭✭✭✭AlmightyCushion


    If she actually does owe them €500 then they are perfectly entitled to get it from her (and so they should be). How does she owe them that much money though?


  • #3
    Tipsy Mac
    Closed Accounts Posts: 2,559 ✭✭✭Tipsy Mac


    Basically when you upgrade you enter into a new contract for 12 or 18 months. Her best option is to pay out the minimum monthly tariff to get out of the contract.


  • #4
    Trampas
    Registered Users, Registered Users 2 Posts: 7,987 ✭✭✭Trampas


    AlmightyCushion wrote: »
    If she actually does owe them €500 then they are perfectly entitled to get it from her (and so they should be). How does she owe them that much money though?

    +1


  • #5
    ronano
    Registered Users, Registered Users 2 Posts: 3,153 ✭✭✭ronano


    AlmightyCushion wrote: »
    If she actually does owe them €500 then they are perfectly entitled to get it from her (and so they should be). How does she owe them that much money though?

    It's her monthly tariff for each month,i'll get the full facts and figures tomorrow :)

    they have no record of the call and will not let her carry over the minutes if she decided to continue the contract.

    thanks folks

    i'll update it proper tomorrow when i've got the full info


  • #6
    board om
    Closed Accounts Posts: 643 ✭✭✭board om


    they wouldnt let her out of the contract no matter how long she was a customer with them. so even if she called and told them she was thinking of changing networks and they did say it was fine, she would still be liable for the remainder of the contract. obviously it is fine by them if she wants to cancel the service as she is entitled to do that, but they will hold her to the line rental charges.


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