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Sky+ Recording Probem

  • 20-08-2008 8:12pm
    #1
    GMOD
    Closed Accounts Posts: 6 ✭


    Hi

    Since yesterday, I've been having problems with recording on Sky+. Specifically, recordings are failing. When I go to the channel that is supposed to be recording it shows No Satellite Signal.

    On the other hand, if I am watching the channel where a programme is due to record, the recording happens but every other channel then shows No Satellite Signal.

    If anyone knows what's going on please let me know - it's driving me mad and Sky Customer Service have been no help.

    Thanks


Comments

  • #2
    steveon
    Registered Users, Registered Users 2 Posts: 3,905 ✭✭✭steveon


    What are the signal and quality and signal strengh like on your box?

    To check press services and press no 4 then no 6.

    You should have an input no 1 and input no 2

    If either of the 2 are very low or signal 2 been missing its possible the dish is misaligned due to wind or the cable may have become damaged somehow... and this would cause irregular recording failures as a result.


  • #3
    GMOD
    Closed Accounts Posts: 6 ✭GMOD


    Thanks - will check that out tonight. We had the cables replaced recently because of water ingress so I don't think that's the issue. I'm afraid that the box itself is damaged because of it but trying to rule out everything else first.


  • #4
    Jip
    Closed Accounts Posts: 3,418 ✭✭✭Jip


    Strange, I got a similar issue same time as you, was watching something that was just recorded and it was skipping and every other recording for that night failed. Even if I was watching a program I wanted recorded and hit the record button, the red R would appear beside the program saying it was to be recorded but it wouldn't. It gave the same reason as you, not signal even though there was.
    I just unplugged the box for a while when I got home from work yesterday evening and it appears to be fine now.


  • #5
    GMOD
    Closed Accounts Posts: 6 ✭GMOD


    No signal on Input 2 at all. This is also the connection where the water issue was with the cable so I'm wondering if maybe the connector was damaged also. Looks like there is probably a problem with the box itself. Guess that will cost to replace!?!?:confused:


  • #6
    steveon
    Registered Users, Registered Users 2 Posts: 3,905 ✭✭✭steveon


    You would be better to get the cable going to the rf2 replaced completely if u have been having water issues with it. Check the rf2 input isnt damaged by taking the working input and putting it into 2 to see if the signal appears. If it does the return it back to input 1 and get the faulty cable replaced.


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  • #7
    GMOD
    Closed Accounts Posts: 6 ✭GMOD


    We actually had both cables replaced on Tuesday because of the water. I'll switch them and test the signal to make sure that it still isn't an issue but I have a bad feeling the inputs on the box were damaged by the water and I'm grasping at straws for an easy fix!!


  • #8
    GMOD
    Closed Accounts Posts: 6 ✭GMOD


    Yeah, looks like the box is the problem. Anyone know how much a replacement will be or where to get one (if not from Sky themselves)


  • #9
    steveon
    Registered Users, Registered Users 2 Posts: 3,905 ✭✭✭steveon


    I doubt sky would replace it for you, so if you are to buy a brand new one it would cost you €299, other wise you could look one up on ebay...

    If you have a HD tv would you consider upgrading to HD?? If so current cost to you as an existing customer would be €149 for the HD box but about €50-90 for the install. Your monthly sub would go up by €15 however...

    With a couple of new HD channels due to come on stream and with the HD getting a new EPG shortly it would be my preferred choice....


  • #10
    GMOD
    Closed Accounts Posts: 6 ✭GMOD


    That would be my preferred choice too actually thinking about it - now to buy a new TV!!! Thanks for your help.


  • #11
    Redsoxfan
    Registered Users, Registered Users 2 Posts: 5,375 ✭✭✭Redsoxfan


    Sky Movies recordings have regularly failed for me for the past 2 years (since it was installed). I logged this problem with Sky and got a new box. Still it has happened-but only on Sky Movies (generally Indie and some of the 'lesser' channels).

    Looking at the Signal test, I have less than 50% signal strength on both inputs; 50% signal quality on Input 1; and better than 50% on Input 2.

    Any suggestions as to what I can do next? Seems strange that only Movies seen to be affected....we record plenty of other stuff.

    It's a HD box.


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  • #12
    rogue-entity
    Registered Users, Registered Users 2 Posts: 1,664 ✭✭✭rogue-entity


    GMOD wrote: »
    No signal on Input 2 at all. This is also the connection where the water issue was with the cable so I'm wondering if maybe the connector was damaged also. Looks like there is probably a problem with the box itself. Guess that will cost to replace!?!?:confused:
    Its probably just a software glitch, I had the exact same problem with a brand-new HD box and a new install. Input2 had no signal, and swapping the cables made no difference. I rebooted the box, and all was sorted.


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