Eircom Broadband Upgrades a SHAM

SHARKfint

Hi Guys, A heads up for everybody. I got the email that everybody should of got explaining the broadband upgrades and what you were going up to last week. After power cycling my router a number of times with nothing to be seen I rang my broadband company. They told me the upgrades have gone through in my area and that my local exchange could not cope with the new speeds so I can't go up to 7.6mb. I live in Rush so people in and around my area should check there braodband package's and speeds and ring what ever company your with and give these people s**t. This is a disgrace, the fact that there saying they are upgrading these exchanges and most customers won't be able to get the speeds they were promised in the first place.

If anybody out there has any other news on this please forward or if anybody has actually gone up to 7.6, I know most people would have gone up to 3mb from 2mb because even by Eircom's standard that is pretty easy to do.

Upgrades A SHAM

SHARKfint

JohnC.

Have you got any increase at all? Don't expect to actually get 7.6 unless you live inside the exchange;). That's why they say "up to" 7.6. It depends on distance and line quality for what you will actually get.

If you didn't get any increase at all, I suppose that's a different matter.

SHARKfint

No increase at all, no attemped of one, just a write off of your line can't support it.

I just figure there are number of people out there with the same issue. Upgrade is the wrong word for it if there not phyically doing labour work in the excanges and just changing the prices of the packages of peoples lines that can support 3mb from 2 and up to 7.6mb of others.

SHARKfint

probe

Eircom is not using ADSL2+ for their 7.6 Mbits/sec service, so unless you live within 100m or so of an eircom node, you will continue to receive a "two tin cans connected by string" speed of service, with with your so-called upgrade (if you ever get it at all).

Even the most backstreet telcos in Europe are using ADSL2+ in 2008. However eircom has no money left. Despite the outrageous price you are paying for your eircom landline and ADSL service - the highest in Europe, be prepared for slowwwwww "broadband" connections because all your money has gone on "Porsches for the lads", down in Sydney.

http://www.independent.ie/business/world/babcock-bosses-fostered-culture-of-greed-claims-member-of-staff-1448337.html

And our politicians couldn't give a ***** because most of them never use the internet themselves..... (Leinster House has a 1 GB/sec internet connection into the heanet.ie infrastructure, just in case a TD/Minister wants to check the train / airline timetables to get back to their constituency). Can't keep these guys waiting around!

But virtually everyone else can put up with their 28kbits/sec ..... 3 Mbits/sec connection. Tough. You voted for them.

.probe

probe

LA3G wrote: »

Please cite where Eircom promised to upgrade you to 7.6mbps? Look again and you will see up to 7.6mbps is all that was ever said. Eircom do not guarantee 7.6mbps.

You must work for eircom. 7.6 Mbits/sec (or close thereto) is perfectly deliverable to a large majority of DSL users using ADSL2+.

.probe

runswithascript

SHARKfint wrote: »

This is a disgrace, the fact that there saying they are upgrading these exchanges and most customers won't be able to get the speeds they were promised in the first place.

Please cite where Eircom promised to upgrade you to 7.6mbps? Look again and you will see up to 7.6mbps is all that was ever said. Eircom do not guarantee 7.6mbps.

SHARKfint wrote: »

They told me the upgrades have gone through in my area and that my local exchange could not cope with the new speeds so I can't go up to 7.6mb.

Would you rather they made is possible for all customers to potentially reach 7.6mbps but in reality most people getting stuck on a bottleneck with worse speeds than they previously had?

towel401

probe wrote: »

Eircom is not using ADSL2+ for their 7.6 Mbits/sec service, so unless you live within 100m or so of an eircom node, you will continue to receive a "two tin cans connected by string" speed of service, with with your so-called upgrade (if you ever get it at all).

Even the most backstreet telcos in Europe are using ADSL2+ in 2008. However eircom has no money left. Despite the outrageous price you are paying for your eircom landline and ADSL service - the highest in Europe, be prepared for slowwwwww "broadband" connections because all your money has gone on "Porsches for the lads", down in Sydney.

http://www.independent.ie/business/world/babcock-bosses-fostered-culture-of-greed-claims-member-of-staff-1448337.html

And our politicians couldn't give a ***** because most of them never use the internet themselves..... (Leinster House has a 1 GB/sec internet connection into the heanet.ie infrastructure, just in case a TD/Minister wants to check the train / airline timetables to get back to their constituency). Can't keep these guys waiting around!

But virtually everyone else can put up with their 28kbits/sec ..... 3 Mbits/sec connection. Tough. You voted for them.

.probe

i'm 200m from the exchange on 7.6mbit i get lots of disconnects. plenty of people got upgraded but a lot of people get disconnects like I do or else their modem won't sync at the full speed (they might get 4 or 5 mbit).

i really don't give a toss if i get 3, 4 or 7 mbits down. just wish i had the same upload speed. a few lucky bastards out there can get decent symmetric wireless connections but i'm a few miles outside it's range.

probe

towel401 wrote: »

i'm 200m from the exchange on 7.6mbit i get lots of disconnects. plenty of people got upgraded but a lot of people get disconnects like I do or else their modem won't sync at the full speed (they might get 4 or 5 mbit).

i really don't give a toss if i get 3, 4 or 7 mbits down. just wish i had the same upload speed. a few lucky bastards out there can get decent symmetric wireless connections but i'm a few miles outside it's range.

Tell them to give you an ADSL2+ connection! A stable technology that works. While it is not symmetric you would get over 1 Mibts/sec up and around 26 Mbits/sec down, if it was not deliberately capped by the b***ards.

.probe

lmimmfn

OP in this country you should consider yourself lucky that your 3Mb BB is ok at all nevermind 7.6 as personally we've had to move house recently just to get ok pings/not many disconnects/decent upload. Theyre using the same junky lines, of course its gonna suck

runswithascript

towel401 wrote: »

i just wish i had the same upload speed. a few lucky bastards out there can get decent symmetric wireless connections but i'm a few miles outside it's range.

DSL is more reliable than wireless, where I am currently I have no option but wireless - count your blessings.

SHARKfint

This LA3G chap def works for Eircom.

I never said that they said they were going to gaurentte me a 7.6mb line.

I said I got a personal e-mail stating my package was going from up to 3mb to up to 7.6mb.

Pal, it has been all over the news, in newspapers that these upgrades were happening and Ireland was making a huge jump in the broadband market. For them to tell me that I can't get the upgrade now because of where i live and that the new estate beside me can cause they have new lines is a disgrace and I imagine(i know) I'm not the only one suffering from this.

It's a Disgrace

SHARKfint

towel401

probe wrote: »

Tell them to give you an ADSL2+ connection! A stable technology that works. While it is not symmetric you would get over 1 Mibts/sec up and around 26 Mbits/sec down, if it was not deliberately capped by the b***ards.

.probe

you think they'd give me one? they might just say 'this old backarse exchange has nobody on the 10mbit+ plans so we won't bother upgrading it'

btw I seriously doubt anyone is using a 10mbit connection on that exchange

lmimmfn

SHARKfint wrote: »

This LA3G chap def works for Eircom.

I never said that they said they were going to gaurentte me a 7.6mb line.

I said I got a personal e-mail stating my package was going from up to 3mb to up to 7.6mb.

Pal, it has been all over the news, in newspapers that these upgrades were happening and Ireland was making a huge jump in the broadband market. For them to tell me that I can't get the upgrade now because of where i live and that the new estate beside me can cause they have new lines is a disgrace and I imagine(i know) I'm not the only one suffering from this.

It's a Disgrace

SHARKfint

I dunno about you but i wouldnt believe a word in the news about broadband when a large majority of the country cant get consistent QoS or even whats being sold to them never mind getting decent speeds, seriously youre looking at this from the wrong end, you have something that works and you expect something better, loads have something that even doesnt work

I take your point, yes its crap, but its Eircom, nuff said, im surprised they even bother to flick the switch to 'increase' the rates

Joseph

I live in Rush too and still haven't noticed the speed upgrades

I rang them last week to see about upgrading to premium package to get the most of the 7.6 mb package (instead of 3mb) but they told me my line couldnt get more than TWO mb. Ridiclous, really really stupidly ridiclous.

Let me know if you find out anything more. I'll try restarting my router to seee do i get higher speeds

killbillvol2

SHARKfint wrote: »

Hi Guys, A heads up for everybody. I got the email that everybody should of got explaining the broadband upgrades and what you were going up to last week. After power cycling my router a number of times with nothing to be seen I rang my broadband company. They told me the upgrades have gone through in my area and that my local exchange could not cope with the new speeds so I can't go up to 7.6mb. I live in Rush so people in and around my area should check there braodband package's and speeds and ring what ever company your with and give these people s**t. This is a disgrace, the fact that there saying they are upgrading these exchanges and most customers won't be able to get the speeds they were promised in the first place.

If anybody out there has any other news on this please forward or if anybody has actually gone up to 7.6, I know most people would have gone up to 3mb from 2mb because even by Eircom's standard that is pretty easy to do.

Upgrades A SHAM

SHARKfint

Thanks for the heads up. :rolleyes:

You didn't happen to notice the thread on this issue with nearly 2500 posts?

Lord Nikon

Screw upload and download speeds, I WANT MY LOW PING BACK.

SHARKfint

killbillvol2 wrote: »

Thanks for the heads up. :rolleyes:

You didn't happen to notice the thread on this issue with nearly 2500 posts?

What tread is this mate? I don't use boards alot!!!!!!!!!!!!!!!!!!!!!

Joseph

What part of Rush you in SHARK?

probe

towel401 wrote: »

you think they'd give me one? they might just say 'this old backarse exchange has nobody on the 10mbit+ plans so we won't bother upgrading it'

btw I seriously doubt anyone is using a 10mbit connection on that exchange

Your only hope is an alternative operator who has unbundled your RSU and is using ADSL2+ or to pay eircom the extortionate €107.69 per month that they demand for a 10 Mibs/sec ADSL2+ down connection. Even then they only give you 832 kbits/sec up!

The reason that eircom's speed "upgrade" from 3.0 Mbits/sec to 7.6 Mbits/sec is not working for many people - eg dropping connections, can't get it, slow pings, etc - is that they aren't using ADSL2+.

It doesn't cost eircom a cent more to provide ADSL2+ - anymore than it costs you a cent more to buy an ADSL2+ modem compared with an old fashioned ADSL modem (if you can find a shop with any left).

Eircom can get away with this because they still have about 95% of the DSL market (between retail and wholesale), and the government, regulators and EU are doing nothing to correct the issue.

.probe

Griffin87

im on the rush excahnge aswell. i am with perlico and i have not noticed any speed increase. im on the 2mb phone and broadband pakage. all that has happened to my connection is that ping in online games has doubled.

i have not got any speed increase at all. im really angry about this because i used to have nice stable 2mb connection which was fine for gaming. i dont really care about higher download speeds i just want my lower ping back.

Baneblade

the rush exchange is next to the station so most of the village wont get 7.6mb at that distance. my mate lives close to xtravision and has 5mb

batman2000

Griffin87 wrote: »

im on the rush excahnge aswell. i am with perlico and i have not noticed any speed increase. im on the 2mb phone and broadband pakage. all that has happened to my connection is that ping in online games has doubled.

i have not got any speed increase at all. im really angry about this because i used to have nice stable 2mb connection which was fine for gaming. i dont really care about higher download speeds i just want my lower ping back.

I am also on the Rush and Lusk exchange and got and upgrade from 2Mb to 3mb (bearing in mind my distance from the exchange)

http://www.boards.ie/vbulletin/showpost.php?p=56892262&postcount=79

Cabaal

Right,
NO ISP guarantee's speeds of 5MB, 6MB etc etc, instead its actually UPTO 5MB etc....this may be outlined in the Terms & Conditions but its likely covered somewhere.

SHARKfint wrote: »

This LA3G chap def works for Eircom.

I never said that they said they were going to gaurentte me a 7.6mb line.

<SNIP>

Pal, it has been all over the news, in newspapers that these upgrades were happening and Ireland was making a huge jump in the broadband market. For them to tell me that I can't get the upgrade now because of where i live and that the new estate beside me can cause they have new lines is a disgrace and I imagine(i know) I'm not the only one suffering from this.

First off I'd suggest you take your tinfoil hat off and stop accusing other users of working for companys (LA3G ), if you have a problem with the user report the post.

In addition to this, it doesn't matter how new your house is, how new the estate it, its all down to line quality between your exchange and your house..incl inside your house and its very possible for your house to be wired arse ways or cable upto the estate to be poor quality or you may just be too far.

Its possible to have one person getting 2MB and next door to get 512K due to line quality, its just how things work

SHARKfint

Griffin87 wrote: »

im on the rush excahnge aswell. i am with perlico and i have not noticed any speed increase. im on the 2mb phone and broadband pakage. all that has happened to my connection is that ping in online games has doubled.

i have not got any speed increase at all. im really angry about this because i used to have nice stable 2mb connection which was fine for gaming. i dont really care about higher download speeds i just want my lower ping back.

My ping has doubled as well mate, I was getting about 40, know it is 100+.

Lousing sync alot as well but that's an on going problem. I do suggest buying a new router for games console I went out and got A linksys router and it made a big differences in games like Cod4 and the like.

SHARKfint

SHARKfint

Cabaal wrote: »

Right,
NO ISP guarantee's speeds of 5MB, 6MB etc etc, instead its actually UPTO 5MB etc....this may be outlined in the Terms & Conditions but its likely covered somewhere.



First off I'd suggest you take your tinfoil hat off and stop accusing other users of working for companys (LA3G ), if you have a problem with the user report the post.

In addition to this, it doesn't matter how new your house is, how new the estate it, its all down to line quality between your exchange and your house..incl inside your house and its very possible for your house to be wired arse ways or cable upto the estate to be poor quality or you may just be too far.

Its possible to have one person getting 2MB and next door to get 512K due to line quality, its just how things work

Not going to report anybody over a comment mate, he just seemed very defencesive of the topic in question, I also never said that they would gauenette me a full 7.6mb line so it sounds like he's also defending other question that were never raised.

And mate I don't wear a Tin-foil hat, you and your alien friends can pick my brainnnnnssssssssssssssssssssssss anytime!!!!!!

Griffin87

i thought the rush excange was beside the train station on the rush road ?

Griffin87

batman2000 wrote: »

I am also on the Rush and Lusk exchange and got and upgrade from 2Mb to 3mb (bearing in mind my distance from the exchange)

http://www.boards.ie/vbulletin/showpost.php?p=56892262&postcount=79

how do you pull up that info about distance to exchange ?

Joseph

Griffin87 wrote: »

how do you pull up that info about distance to exchange ?

Yeah, how?

Joseph

I just rang eircom and explained the situtaion and the guy said "well we upgraded 10,000 at once, im not suprised some got left behind" in a very smart attitude.

So he said i'm now upgraded to 3mb and will see the effects in the next hour - 2 hours. And if i have trouble with it to ring him bakc and he'll downgrade it.

He said there'd be no pointi n the 7.6mb because i wouldnt get the full thing, im only barely getting hte 3mb.

I said i've talked to several other people, and they still haven't gotten the 3mb so he said "tell me to ring too", so might aswell. Ill reportback in awhile with the results

Joseph

Download speed 2603 Kbps (socket test)
Upload speed 145 Kbps (socket test)
Quality of service 99 %
Maximum delay 6 ms
Round trip time 27 ms
Upstream jitter 0.4 ms
Upstream packet loss 0 %
Upstream packet order 100 %
Upstream discards 0 %

from ISP speed test

and am getting 315kB/s while downloading, success

he suggested I call sales to see could I get a trial run of the professional 7.6 mb package to see how much of it I could avail

lmimmfn

Griffin87 wrote: »

how do you pull up that info about distance to exchange ?

You use your attenuation, it decreases by ~13db/km, so if its 39 youre 3km from the exchange

Joseph

lmimmfn wrote: »

You use your attenuation, it decreases by ~13db/km, so if its 39 youre 3km from the exchange

Therefore I'm 4KM from the exchange with 54 db, is that reasonable?

lmimmfn

Deaddude wrote: »

Therefore I'm 4KM from the exchange with 54 db, is that reasonable?

its a rough estimate to be honest( different quality copper wire etc affects it obviously ), but really is the only way as far as i know to gauge, its probably accurate enough, ive 49db as the crow flies im less than a mile from the exchange but god knows what kinda funky wiring eircom have done

Im surprised your upload is kinda crappy as it sounds like i have a similar attenuation to you( of course depends on SNR and DSL synch speed also )

Joseph

What sort of speeds do you have/been told able to get?

lmimmfn

Deaddude wrote: »

What sort of speeds do you have/been told able to get?

Still waiting, im on the post september upgrades so god knows, im currently synching at 3360kbps download and 386kbps upload, pings are a bit crappy at 50ms to boards.ie but im gonna check out if i can improve that without using an extension cable/disconnecting the other phone sockets, we've just moved so havnt had time( moved because BB in old place was junk lol )

smellslikeshoes

lmimmfn wrote: »

Still waiting, im on the post september upgrades so god knows, im currently synching at 3360kbps download and 386kbps upload, pings are a bit crappy at 50ms to boards.ie but im gonna check out if i can improve that without using an extension cable/disconnecting the other phone sockets, we've just moved so havnt had time( moved because BB in old place was junk lol )

Are you on a business package? Only way you should be syncing at 3360kbs is if you are on a package higher than 3mbits or already been upgraded and your line can't handle the full 7.6mbit.

dauphin_army

I'm with BT on a 3MB service.:mad: However, last week I noticed I am now getting speeds of 6.5MB+ dowload and 500K upload. I rang BT who explained Eircom have done an upgrade on the lines in my area...:)

Happy days ...

D.A.

kaizersoze

lmimmfn wrote: »

You use your attenuation, it decreases by ~13db/km, so if its 39 youre 3km from the exchange

Correct. The precise formula is divide your attenuation by 13.81.

Handy calculator:

lmimmfn

smellslikeshoes wrote: »

Are you on a business package? Only way you should be syncing at 3360kbs is if you are on a package higher than 3mbits or already been upgraded and your line can't handle the full 7.6mbit.

no, just regular 3mb( been like this since i moved 2 weeks ago, prior to that from same exchange was around 2820/64 ), its mullingar and bt site says post September

*EDIT* youre right, i changed to a very short phone cable and its synching at 3936/384, cool, hopefully reducing back to 3mb will reduce my pings( must try disconnecting all other phone sockets to see if it improves first )

Weird i get better synchs from the extension sockets than the main one( 4mb at one compared to 3.3 on the main where the SNR is better )

nohopengn

Ahhh good 'ole Eircom... the 'sons a bixxhes' they don't care about residential customers, never have and never will.

Back in Feb 2008 it was stated that 'Eircom has already announced that it will soon provide its updated offerings: broadband speeds ranging from 1Mbps up to 12Mbps, that will become available in the following months.'

Has any of this come to pass?? Eircom and the Gov of the last 10 years are hampering the country by not giving its citizens decent broadband speeds.

Recently in the US they have adopted the '100Mbps Nation strategy'. Our politicians don't even have those aspirations.

SHARKfint

Recently in the US they have adopted the '100Mbps Nation strategy'. Our politicians don't even have those aspirations.[/quote]

Yep!!!! The icing on the cake for us is that these are the upgrades for now of what the government wants and now Eircom can get back to their goal of "1mb nation wide broadband" so the people that have got these upgrades there you go you have a higher speed, for the people that can't get them your stuck with what you have and for the poor auld sods down the country Eircom have a plan of a nation wide 1mb service before a date that I'm not aware of.

Also another heads up for people like me were the upgrades happened in and around your area but you can't avail of it for some reason (Eircom/Government don't have the money to up route the roads and replace the copper wiring with "new age" fiber-optic cables) they are going to keep you on your old package of what you bought in the first place, while you pay ex. €40 a month for 3mb and a new customer pays €30. You need to ring them and downgrade your old 3mb package to their new 3mb package.

I've lost all faith with these companys, bring on the NTL upgrades on old and new exchanges!!!!!!!!!!!!

SHARKfint

SirLemonhead

Rock solid connection here (after making eircom come out EIGHT times, and finally beating them into submission so they'd replace the faulty pole to house cable that they were refusing to admit was faulty..)

just downloaded a file at 750k/sec so happy days here

Calebmcd

I was on 3mb, when i was upgraded i got pings of 50-60+ to boards.ie
My speed dropped slightly, maybe 5%. My stats never changed.

With my stats i should have gotten a max of up to 5mb.
I rang eircom who told me to ring BT.

I was told i leave to far away. I live exactly 3km from the exchange by road.
I can see it from my attic. But Westport must have really bad lines.

Thinking of moving back to Galway City now and getting UPC's 20mb!:o

Oh yeah, i dropped back to the so called 3mb, and my stats are the same speed(2666,329) back to normal and pings to boards.ie avg at 16ms.

I'm an Online Gamer, so its better this way for me anyway.

Gonzo

just bak from my holidays and my connection has gone from 20ms ping to uk servers to 65ms ping to uk servers:(

line syncing at 5.1meg

lmimmfn

Calebmcd wrote: »

Thinking of moving back to Galway City now and getting UPC's 20mb!:o

Really sorry to hear that mate, ive done that recently, unfortunately its this country

Gummy Panda

My line was upgraded to 7meg. Wasn't really any help as I constantly disconnected. Rang Eircom and explained the situation. Convinced them to drop me down to 6 meg to test. It got a little stable but still disconnects. Dropped to 5meg and still disconnect when phone rings. Tried different filters to rule out any problems between socket and router.

Going to ring eircom today and ask to be switched to the 3 meg package even though its 48:1. Hopefully my line will work again. Not paying 55 euro for constant disconnects. Its a shame they have such a hold over the dsl market.

Welease

Well.. I actually got downgraded as a result of the upgrade.. Came home yesterday to find out that my 2Mb line was now synching at 1Mb. Was bounced around from Eircom dept to Eircom dept while each said it wasn't their fault and the other would have to fix it. They finally admitted it looked like a mistake on their end (as my download allowance had gone up to 30Gb from 20Gb).. but didnt want to change the pending downgrade order in case it messed it up.. Their solution was for me to ring back on Monday and try again then..

After a few more phone calls i finally got through to someone who said they had fixed it, and it would be upgraded by this morning.. As of 10am now.. I am still at 1Mb