Cdwow problems.

PowerHouseDan

Hey, placed a order from cdwow on the 6th of July(first time ordering) anyway 2 weeks passed after it was dispatched and got nothing so emailed them they said wait etc so i waiting and waited and emailed and emailed, always got a prompt reply off them, Anyway i Sent them a Very Stiff Email and they accepted the fact my item didnt come and said they would send a replacement i said i have waited long enough and asked for a refund yet 3 days passed no reply to my emails and the item was dispatched 3 days later. Anyway i decided to give them some time and another 2 weeks have gone by i have sent 4 emails and they have ignored them. I paid with Laser if that matters.

MysticalSoul

This time last year I had the same thing happen me, and had also paid with Laser. My bank told me as Laser is treated as a cash transaction, I could not claim my money back through them. It took about 10 weeks from time of order before I finally got my money back. They used to be fab, but last year they got sanctioned with a huge tax bill (the excuse the gave me at the time was a fire in the warehouse, which I doubt very much), and were then taken over by another company. Since then I no longer trust them, and stick with play.com these days.

PowerHouseDan

And how did you go about getting your money back?Yeah i rang the bank awhile ago and they said the same thing.

MysticalSoul

I wrote a strongly worded letter, and they eventually came clean. Working in a Solicitors office though has its advantages, and using legal jargon usually sets alarm bells ringing in people's minds.

PowerHouseDan

I should be able to get a Solicitors letter fairly easy just a pity i have to go via this route should of gone with play never had a problem with them. First and most Def last i will be ordering from cdwow.

irishamethyst wrote: »

I wrote a strongly worded letter, and they eventually came clean. Working in a Solicitors office though has its advantages, and using legal jargon usually sets alarm bells ringing in people's minds.

Adamcp898

eek just ordered something using laser last week from cdwow but it was despatched the next day, hope it comes...........

Nea

I find if you order something outside of the Top 75 you are in for a bit of a wait. I ordered some metal albums at end of June and only received them about 3 weeks ago. In saying that 2 came from the US and one from Australia therefore waiting so long.

One did not arrive and I got a refund straight away but that was after 2 months. I also ordered a cd within the Top 75 while waiting for this order and it arrived within a week.

Adamcp898

Nea wrote: »

I find if you order something outside of the Top 75 you are in for a bit of a wait. I ordered some metal albums at end of June and only received them about 3 weeks ago. In saying that 2 came from the US and one from Australia therefore waiting so long.

One did not arrive and I got a refund straight away but that was after 2 months. I also ordered a cd within the Top 75 while waiting for this order and it arrived within a week.

Is there anyway of knowing where the item has to come from?

MysticalSoul

Don't think so, but the company that took CDWow over are an Australian company, as far as I can remember.

PowerHouseDan

At the moment i am getting replies from CDwow but the Same emails i got off them before the same generic ones, and when i asked for a supervisor to email they did but when the same email as before. Needless to say this is REALLY annoying me.No Matter what i say i am getting the exact same emails from them.

Nea

Adamcp898 wrote: »

Is there anyway of knowing where the item has to come from?

The label was different than normal, one had a US address at the side of it and the other an Aussie address but they also had a royal mail sticker on them?

Adamcp898

PowerHouseDan wrote: »

At the moment i am getting replies from CDwow but the Same emails i got off them before the same generic ones, and when i asked for a supervisor to email they did but when the same email as before. Needless to say this is REALLY annoying me.No Matter what i say i am getting the exact same emails from them.

Did you have any luck getting your money back?

Think I'm going to have to start badgering them for mine too........

notahappycamper

Guys, I mentioned it before some time back on this forum.

If you are having any problems email Tammy Stewart who is the Customer Services Director. Her email address is: tammy@cd-wow.com

I had sooo many bad experiences I've stopped using them altogether. They were very good 5 or 6 years ago.

Running Bing

Used to be my first port of call but over the last year or so they have just gone terrible.


They do have some things hard to find elsewhere for reasonable prices but I ordered something last May and it took it over a month after dispatch to arrive:eek:


Im afraid they just cant be trusted anymore which is a huge shame:(

Adamcp898

notahappycamper wrote: »

Guys, I mentioned it before some time back on this forum.

If you are having any problems email Tammy Stewart who is the Customer Services Director. Her email address is: tammy@cd-wow.com

I had sooo many bad experiences I've stopped using them altogether. They were very good 5 or 6 years ago.

Thanks for that!

jor el

notahappycamper wrote: »

They were very good 5 or 6 years ago.

Yes, but for the last 2 years anyway, it's been nothing but problems. I found them extremely slow, even a response to a query on delays had a delay. Last order of mine went on for weeks before I demanded a refund, having been repeatedly asked to wait longer, which itself took ages to come through after they agreed to it.

If you paid with a credit card, you can ask the bank to do a charge back, but if you used Laser you're pretty much waiting at CDWow's pleasure.

Adamcp898

What e-mail address does everyone use to contact CDWOW?

I'm not getting any reply

PowerHouseDan

So far i have been waiting 2 1/2 months for first product and replacement product to be received yet i have not got ANYTHING yet they still wont reply to my emails

ejmaztec

Given that CDwow appears to be a waste of time, I've now un-subscribed from their mailing-list. It seems that throwing your money out of the window is the same as ordering something from them.

PowerHouseDan

Seems to be alright i will be taking legal action me thinks at this stage.

ejmaztec wrote: »

Given that CDwow appears to be a waste of time, I've now un-subscribed from their mailing-list. It seems that throwing your money out of the window is the same as ordering something from them.

Adamcp898

PowerHouseDan wrote: »

So far i have been waiting 2 1/2 months for first product and replacement product to be received yet i have not got ANYTHING yet they still wont reply to my emails

Were you just using the support@cd-wow.com address?

PowerHouseDan

No i have been using the email address that they used to reply, i use reply@cd-wow, but emailed the tammy one there to see do i get a reply/

Adamcp898 wrote: »

Were you just using the support@cd-wow.com address?

RobbieMc

Used my Pigsback points to get a CDWOW voucher.
Ordered two PC games on the 8th August, current status is Dispatched.
Email from CDwow said 10 days for delivery.
Still no goods, made contact last week and they replied asking me to wait 5 more days for goods to arrive.
It will be 5 more days tomorrow, still nothing yet.

Waste of time, will be sending a complaint not only to CDWOW but to Pigsback also who advertise and promote the voucher.

:mad::mad:

PowerHouseDan

Is there a contact number for cdwow?

Adamcp898

RobbieMc wrote: »

Used my Pigsback points to get a CDWOW voucher.
Ordered two PC games on the 8th August, current status is Dispatched.
Email from CDwow said 10 days for delivery.
Still no goods, made contact last week and they replied asking me to wait 5 more days for goods to arrive.
It will be 5 more days tomorrow, still nothing yet.

Waste of time, will be sending a complaint not only to CDWOW but to Pigsback also who advertise and promote the voucher.

:mad::mad:

Yeah it's getting beyond a joke, going to send another e-mail today to a few of their addresses. Which e-mail address did you use? :mad:

@PowerHouseDan
I've only seen a postal address and e-mail addresses for them.......

PowerHouseDan

Yeah i thought so, i dunno how companies like that get away with ignoring people and expect people to wait months for items.

Adamcp898

PowerHouseDan wrote: »

Yeah i thought so, i dunno how companies like that get away with ignoring people and expect people to wait months for items.

Yeah Im going to keep on tryin though

Red Sleeping Beauty

Ah ****e! CDWOW are the only online crowd that accept laser (dont have a credit card) and they've got something I want. It sounds like it's a gamble with your money ordering from them

MysticalSoul

alan dunne 27 wrote: »

Ah ****e! CDWOW are the only online crowd that accept laser (dont have a credit card) and they've got something I want. It sounds like it's a gamble with your money ordering from them

Don't use laser for online purchases as no come back from the bank, whereas you can do a charge back with a credit card. I learnt this the hard way

PowerHouseDan

Very true as AIB told me Laser transfer is like a Cash Transfer. On the Up side i got a refund off Cdwow yesterday!!! Woohoo! only took 2.5months

irishamethyst wrote: »

Don't use laser for online purchases as no come back from the bank, whereas you can do a charge back with a credit card. I learnt this the hard way

Red Sleeping Beauty

irishamethyst wrote: »

Don't use laser for online purchases as no come back from the bank, whereas you can do a charge back with a credit card. I learnt this the hard way

I don't have a credit card and nor do I want one . In the UK lots of people use their Debit Cards for online stuff including paypal. Why is it so different in Ireland does anyone know ?

deRanged

I ordered a box set from cdwow on the 28th June, it shipped on the 11th August and arrived yesterday, so maybe yours are all in the post?
I'd given mine up for lost

Red Sleeping Beauty

I sent an email basically asking how long I'd be waiting for a dvd box set ...
this is what I wrote:

Hi there, I am thinking about ordering a dvd from you but I have some apprehensions. I have heard that there can be long waits for you to delivery certain titles. The DVD in question is: Twin Peaks - Definitive Gold Box Edition (10-DVD)(dansk, svenska, norsk, suomi) €57.99 Region: 2 (UK, Western Europe, Japan) Can please you tell me how long delivery would take (approximate) to Ireland from the date purchased. Thank you. Alan

this is the reply I got:

Hi Alan,

Thanks for your e-mail message.

Stock items will be despatched within 48 hours and sooner if we are able and items temporarily out of stock will follow when available.

This means part orders are despatched as product becomes available and we do not hold up your entire order waiting for the out of stock item to become available.

Pre-releases are despatched within 24 hours of the release date shown on the website.

The majority of orders arrive well within a week, although we kindly ask all of our customers in the UK/Ireland to allow up to 7 working days for an order to be delivered from the date of dispatch.

If you have any further questions then please do not hesitate to get back to us.

Kind Regards

So then I wrote this:

Hello, Can you tell me if this DVD below is in stock please? If not can you tell me how long it would take for it to come in stock and for it to be dispatcehd.

Twin Peaks - Definitive Gold Box Edition (10-DVD)(dansk, svenska, norsk, suomi
http://www.cdwow.ie/Twin-Peaks-Definitive-Gold-Box-Edition-10-DVD/product/view/2498063

Thank you.
Alan

And then I got this response :

Hi Alan,

Thanks for your e-mail message.

I can confirm that this item is on the back order list with no date of dispatch listed.

If there is anything else we can do for you please don't hesitate to get back to us.





Kind Regards

So basically I want to know how long I'll be waiting for my box set IF and a big ****ing IF I order it from them. And the answer I got is "its on back order" . That means nothing to me, they could've said "you could be waiting up to 6months for it" to which I would obviously ****ing balk at and not order, instead I get the run around answer.
Chancers!!

PowerHouseDan

Seriously Alan if you want Advice and good advice dont want your time, Borrow a friends CC or something and buy off play or something, It took 2 halfs months to get my money back and with no products, and they either send you generic emails or ignore you.

Red Sleeping Beauty

PowerHouseDan wrote: »

Seriously Alan if you want Advice and good advice dont want your time, Borrow a friends CC or something and buy off play or something, It took 2 halfs months to get my money back and with no products, and they either send you generic emails or ignore you.

Yeah I think I'll do that, shame though, CDwow where the only crowd that had that Twin Peaks box set for that price.....

PowerHouseDan

Can you give me the link to which one you are looking at, If you have a Region Free dvd player,

http://www.axelmusic.com/productDetails/097361309026

Have order off them MANY times and fantasic service and value.

Red Sleeping Beauty

PowerHouseDan wrote: »

Can you give me the link to which one you are looking at, If you have a Region Free dvd player,

http://www.axelmusic.com/productDetails/097361309026

Have order off them MANY times and fantasic service and value.

Cheers, I do have a multi region player but I dont want to get this on Region 1 because a lot of times I like to have twin peaks parties in friends' houses. I also lost the remote to my multi region player

http://www.cdwow.ie/Twin-Peaks-The-Definitive-Gold-Edition-10-Disc-Set/product/view/2504802

http://www.cdwow.ie/Twin-Peaks-Definitive-Gold-Box-Edition-10-DVD/product/view/2498063

PowerHouseDan

http://cgi.ebay.ie/TWIN-PEAKS-SEASON-1-2-COMPLETE-DVD-GOLD-BOX-UK-RG-2_W0QQitemZ230288528376QQihZ013QQcategoryZ2288QQssPageNameZWDVWQQrdZ1QQcmdZViewItem

http://cgi.ebay.ie/TWIN-PEAKS-10-Disk-GOLD-BOX-Edition-R2-EUR-Brand-New_W0QQitemZ320296109804QQihZ011QQcategoryZ2288QQssPageNameZWDVWQQrdZ1QQcmdZViewItem

2 Options there as regards Ebay. You might pay couple of euro more but it would be the best couple of euro EVER

RobbieMc

RobbieMc wrote: »

Used my Pigsback points to get a CDWOW voucher.
Ordered two PC games on the 8th August, current status is Dispatched.
Email from CDwow said 10 days for delivery.
Still no goods, made contact last week and they replied asking me to wait 5 more days for goods to arrive.
It will be 5 more days tomorrow, still nothing yet.

Waste of time, will be sending a complaint not only to CDWOW but to Pigsback also who advertise and promote the voucher.

:mad::mad:

Today I have still not recieved my replacement goods. An email to them came back with the reply, give it one more day!! what difference is that going to make?
I had confirmed address details before nwo with them and gave them the benefit of a few extra days as i think the two PC games I ordered are coming from the USA. At this stage I could have bought the games cheaper in Zavvi or the like.
I'll forward a copy of the emails to Tammy and see what happens.

Robbie

Darwin

Yikes only spotted this thread now. They really have gone to the dogs. I ordered a PC game over 3 weeks ago and I've been on to them. Got the usual wait some more time bull, then a supervisor emailed to see she would look into it. No further reply since. By the sounds of things the game will arrive at some stage, but I'm going to threaten a chargeback if I hear nothing by Monday.

tSubh Dearg

I ordered a DVD from them at the end of September, the only reason I did so was because they were the only online stockist of the film. It was a new release, they said they had it in stock.

After the first week I asked when it was being dispatched as I had heard nothing from them. They told me they were waiting for delivery from their stockist and as soon as they knew when that would be they would let me know.

A week later I get another, identical email telling me that their waiting to hear from their stockist about when it will be in.

I kind of lost the plot then and wrote them a stinking email, saying that I had heard their customer service had gone down hill but I hadn't believed it was this bad, that I had ordered this film as a birthday present but it was now becoming closer to being a Christmas present. I said I believed that they were waiting for more orders to come in for the particular DVD before even contacting their supplier and that I would be giving them 48 hours to resolve this or I would initiate a chargeback on my credit card and would be informing everyone I know not to use their service.

Lo and behold, 24 hours later I get an apologetic email from a supervisor and notice that my item has finally been dispatched.

I hate having to take the hard line with companies but it seems to be the only way to get cdwow to move on things.

I'm just hoping now that the package will actually turn up within a decent amount of time.

Red Sleeping Beauty

tSubh Dearg wrote: »

I ordered a DVD from them at the end of September, the only reason I did so was because they were the only online stockist of the film. It was a new release, they said they had it in stock.

After the first week I asked when it was being dispatched as I had heard nothing from them. They told me they were waiting for delivery from their stockist and as soon as they knew when that would be they would let me know.

A week later I get another, identical email telling me that their waiting to hear from their stockist about when it will be in.

I kind of lost the plot then and wrote them a stinking email, saying that I had heard their customer service had gone down hill but I hadn't believed it was this bad, that I had ordered this film as a birthday present but it was now becoming closer to being a Christmas present. I said I believed that they were waiting for more orders to come in for the particular DVD before even contacting their supplier and that I would be giving them 48 hours to resolve this or I would initiate a chargeback on my credit card and would be informing everyone I know not to use their service.

Lo and behold, 24 hours later I get an apologetic email from a supervisor and notice that my item has finally been dispatched.

I hate having to take the hard line with companies but it seems to be the only way to get cdwow to move on things.

I'm just hoping now that the package will actually turn up within a decent amount of time.

I was going to ask if people had been ordering stuff that said in stock or not. I want to get this dvd as it's cheap and they say in stock but fcuk waiting 6months for it!!!

Has anyone heard of anything positive ? The only reason I want to buy from them is because they accept Laser and I've no credit card so no play.com or amazon for me:( But I'm to believe that when it comes to Laser there's no comeback and you're at their mercy.

Has anyone taken any complaints further ? Who is you complain to when a business screws you over ? I forget who it is but there's some public body to protect consumer rights and all that.
Surely cdwow can't say something is in stock and that delivery will take approx 7business days and then there's a huge group of people who've experienced delays of months upon months!

Jack Bauer999

alan dunne 27 wrote: »

I was going to ask if people had been ordering stuff that said in stock or not. I want to get this dvd as it's cheap and they say in stock but fcuk waiting 6months for it!!!

Has anyone heard of anything positive ? The only reason I want to buy from them is because they accept Laser and I've no credit card so no play.com or amazon for me:( But I'm to believe that when it comes to Laser there's no comeback and you're at their mercy.

Has anyone taken any complaints further ? Who is you complain to when a business screws you over ? I forget who it is but there's some public body to protect consumer rights and all that.
Surely cdwow can't say something is in stock and that delivery will take approx 7business days and then there's a huge group of people who've experienced delays of months upon months!

the best compaint to take is stop buying stuff from them.
you cant believe what their website says,
even stuff you pre-book get delayed.

i don't know why people keep buying stuff from CD WOW when it widely
know for months/years that they are absolutely rubbish.

the chances of what you ordered arrived is pot luck.

tSubh Dearg

So a month and a half after the order and a month since the allegedly dispatched it, there is still no sign of the DVD I ordered.

I didn't want to order from them in the first place but they were they only place (supposedly) stocking the DVD I wanted, other than Danish sites that would only ship to Denmark.

I'm going to start charge back proceedings on Friday if it hasn't shown up by then.

Red Sleeping Beauty

I'm going out on a limb here but I think a lot of the problem has to do with them listing stuff on their site that they don't have in stock. play.com state wether or not they've an item in stock and most websites (take thomann.de for example) will give you an idea on how long it will take them to get it. So cdwow say "oh yeah we'll see you xyz dvd but you'll be waiting indefinately for it because it's going to take us 6months to find someone in xyz country to supply us with it"

This is insane and someone should report them, there's got to be codes being breached here.

jor el

tSubh Dearg wrote: »

I'm going to start charge back proceedings on Friday if it hasn't shown up by then.

I wouldn't wait that long. It's obviously gone missing, or was never posted at all. CDWow are the pits these days.

alan dunne 27 wrote: »

This is insane and someone should report them, there's got to be codes being breached here.

Since they're Hong Kong based, then it would have to be under Chinese consumer law. It's doubtful anything can be done, except to avoid them.

kcb

I ordered a sale item, Simpsons Movie, and it arrived about 3 days later. I don't think I'd trust them with anything more than a few euro these days though based on above.

Red Sleeping Beauty

jor el wrote: »

I


Since they're Hong Kong based, then it would have to be under Chinese consumer law. It's doubtful anything can be done, except to avoid them.

But they've an Irish registered domain website ? Surely that means that they're accountable to someone ?