Neteller mail

cooker3

Anyone gotten this? The mail address seems legit but am always wary of mails asking for extra identity and it's a bit out of the blue


Your account requires attention

Dear Robert,

NETELLER is required to perform periodic reviews on all Extended accounts to ensure we have up-to-date records on file. We have reviewed your account and we require some additional identity information from you.

To ensure your account remains open and to continue enjoying NETELLER’s services, simply validate your account before November 1, 2008.

To learn more about this initiative, check out our latest news story.

How to validate your account
Validating your account is simple. All you need to do is email two documents to validate@neteller.com.

Just follow these 3 easy steps and we’ll do the rest.

1. Verify your identity
Provide a digital photograph or scanned colour copy of your government–issued ID card, driving license or passport that clearly displays:

* Document number (ID number, license number, passport number), your full name and date of birth
* No black/blurred portions (all details must be in focus)
* All four corners of the document (i.e. no cropping)
* Expiry date that has not passed
* Front and back of the ID card or license

2. Verify your address
Provide one digital photograph or scanned colour copy of a paper utility bill or paper bank card/credit card statement that clearly displays:

* Your name and address
* An issue date within the last 3 months
* All four corners of the bill/statement (i.e. no cropping)

Acceptable utility bill statements include landline phone, heating, water, electricity, cable TV, internet and municipal government correspondence.

3. Email your digital photos or scans as attachments to validate@neteller.com.
You must send these items to us using the email address registered with your NETELLER account or we will be unable to process your documents. Click here to see samples of acceptable documents.


The NETELLER Payment Network

TommyGunne

Email neteller about it, not using the address quoted. Were details of your account in the mail bar your name?

Go to netteller's own site and email an address given there that is not the same as the one above.

kakak1

forward the email to neteller & ask them to verify it

Ramiriquez

Just got the exact same mail. A little wary of it

ionapaul

Got the same one - what a pain if this is something that is really required, doubt I'll be using Neteller again.

eagle eye

I just got the same one as well, but weirdly it went into my spam box and all my neteller ones have always been in the inbox.

I have sent them all these documents when I first opened my account so thread carefully, this could very well be dodgy.

Edit to say that all my inbox mail was from support@neteller.com this one just says Neteller.

cooker3

They have a link to it on it's front page so seems it might be legit but I have sent it to them anyway just to make sure and ask why they need more verification

Mr. Random

I would have thought having my account connected to my AIB bank account for over a year was enough. :mad:

Seems legit but I may just withdraw as I can't be arsed with that type of service.

5starpool

I got that crap too. Never had to send it to them before. Pain in the hole tbh.

Chucky the tree

I got one aswell from communications@neteller.com


they can go **** themselves anyway, no way in hell am I doing any of that crap.

Ace2007

use moneybrokers imo...

zuutroy

Ace2007 wrote: »

use moneybrokers imo...

You have to do all that **** to be able to withdraw to a bank a/c with Money bookers too.

phantom_lord

moneybookers are even worse than neteller.

Ace2007

zuutroy wrote: »

You have to do all that **** to be able to withdraw to a bank a/c with Money bookers too.

obv i've never used the withdraw feature....:D
the plan was to get cheques - thats possible right?

cardshark202

I havent got one.

Ste05

Got it too... really don't want to be bothered doing it though, I hardly ever use Neteller anymore now most sites let me cashout to my CC...

It's also a bit annoying since my account is already linked to my Bank, what more info should they bloody need??

Macspower

didn't get one yet anyway... but I did verify my bank account and all that stuff last year...

eagle eye

Macspower wrote: »

didn't get one yet anyway... but I did verify my bank account and all that stuff last year...

Check your spam.

Macspower

eagle eye wrote: »

Check your spam.

nope just big slick and chili poker in there

Imposter

I got this as well

This seems silly if it is genuine!

pok3rplaya

Ya I got it too. Let me know what neteller support say please.

ZZR1100

found it in my junk mail folder.
sent all that before / linked the bank account etc.
any1 get a reply from neteller yet ?

cooker3

No reply from Neteller yet but not too shocked, they are up there with Full Tilt with their customer support

Dub13

ionapaul wrote: »

Got the same one - what a pain if this is something that is really required, doubt I'll be using Neteller again.

Same here,I have not used Neteller in a while but it was nice to have as an option.I am not going through all this hassle incase I need to use Neteller down the line.

dilldappe

I use the Neteller Card and it is one year old next month.

Last week, someone from Neteller called me and wanted the answer to my security question. I wanted to verify, that the person is from neteller and she gave me the first correct letter to my sercurity answer.

The neteller Card will be invalid after one year and they wanted to get the same documents (Address validation and personal id card scans) and sent an email after the call. I also asked to mailsender to verify her account, not be replying, but inserting the ...@neteller.com mailaddress and it was a successful verification.

They check the validation for the account obviously every year, if your neteller account has higher state.

Greetings

pok3rplaya

bump. Is this legit?

cooker3

They never replied to my mail :rolleyes:
I actually forget I sent it at this stage

But I was on to chat and they said it was and there is a link to same mail on front page so believe it is

pok3rplaya

OK I just sent my stuff. If I get scammed I'm coming after you!

zuroph

i got something similar from paypal once i went over 1300 in transactions, its some EU law that they need to have verified the info to combat money laundering.

CourierCollie

Sorry about the bump.
Just got the same netteller email today. Looks like I have to send them the same id I sent less than a year ago. Ho-hum.
I assume if anyone was scammed they would have already posted about it here.

Mr. Flibble

Yeah, it looks completely legit. I got this reply after sending in docs.

Dear Customer,



Thank you for your email. We have reviewed and verified your documents and are pleased to advise you that your account is now up-to-date. Thank you for your attention to this matter.



Thank you for choosing NETELLER.



Best regards,

RoadSweeper

Anyway of avoiding this, I just got the mail and im sure i sent id to them before and its such a pain to go to all that trouble.

Macspower

I feel left out as I never got this mail.... Neteller is still working fine for me

Hectorjelly

I got a similar mail to this, only problem is it went to my spam a/c and I ended up having my account closed for a week before they sorted it out. They wanted me to explain my transactions. Pretty stupid of them not to work out im a poker player at this stage.

pok3rplaya

It's legit.

shrapnel222

just got the same mail . FYI another bank has opened targetting online gamblers, it's called www.ivobank.com, i haven't looked into it much as to be fair, i'm not playing a whole lot these days, and my active poker accounts are healthy. There was an article about them here, so if anybody has time to investigate the T&Cs, it might be of interest to most people here

CourierCollie

Hectorjelly wrote: »

I got a similar mail to this, only problem is it went to my spam a/c and I ended up having my account closed for a week before they sorted it out. They wanted me to explain my transactions. Pretty stupid of them not to work out I'm a poker player at this stage.

Ah sure its bound to look suspicious if your regularly withdrawing monies instead of just depositing:pac:.
I got a 2nd email from them today, telling me they sent one a month ago and I must respond. They didn't(It was 24 hours ago). And I'm tempted not to.

Chucky the tree

CourierCollie wrote: »

Ah sure its bound to look suspicious if your regularly withdrawing monies instead of just depositing:pac:.
I got a 2nd email from them today, telling me they sent one a month ago and I must respond. They didn't(It was 24 hours ago). And I'm tempted not to.

got a second one aswell when I tried to withdraw money, I aint doing it until the deadline they set unless they close my acc./put a stop on my transactions but they havent so far.


Does anyone know if a garda ID counts as a valid goverment ID?

Ste05

Yeah I got the reminder, I suppose I better send in the stuff, but I'm such a lazy bastard.

Macspower

are you mail getters on standard accounts or extended accounts?

SuperHans

First sentence of the mail: "NETELLER is required to perform periodic reviews on all Extended accounts to ensure we have up-to-date records on file. We have reviewed your account and we require some additional identity information from you."

Doesn't specify anything about standard accounts so you might be ok.

Macspower

SuperHans wrote: »

First sentence of the mail: "NETELLER is required to perform periodic reviews on all Extended accounts to ensure we have up-to-date records on file. We have reviewed your account and we require some additional identity information from you."

Doesn't specify anything about standard accounts so you might be ok.

thanks Hans,

I'm on extended and It's working away still and no mail so I wont complain...

Chucky the tree

Did anyone have any problems with the documents being cropped? My scanner wont fit all of the utilty bill I sent them, a bit ofthe top is missing. Are the going to be real anal about it?

CourierCollie

Chucky the tree wrote: »

Did anyone have any problems with the documents being cropped? My scanner wont fit all of the utilty bill I sent them, a bit ofthe top is missing. Are the going to be real anal about it?

I'd imagine they would be that anal about it. I remember once not having id accepted because a tiny piece of blank paper was cropped from the top. Though I think it was for an individual site, not neteller.

Imposter

Anyone else send the documents in only to find their account blocked today?
I sent the docs in mid October!
I also got a mail from neteller today wondering where i've been! Sometimes you'd wonder if the right hand knows what the left is doing....

HIVeindhoven

FFS, neteller account locked (with some nice monies inside) because i too fkn lazy to send off ID. The ID scans have to be sent from your email also, they wont accept a fax. This will be about the 3rd time i've sent the ID/Prof of address since opening my account 2 years ago. CUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUNNNNNNNNNNNNNNNTTTTTTTS

ionapaul

Screw 'em - I'm not using them again if I can help it, there are only so many times I can be bothered to photocopy / scan these documents for any one company; Rabodirect and other online banks / brokers only need the info once and that's how customers like it!

bohsman

Havent bothered resending either. Anyone know anything about this ivo bank thing aimed at online players?

mick84

Quick Question.

I just setup a neteller account and currently have no credit card. But I have a laser card with online banking enabled.

Am I right in saying that for me to get money from my AIB online banking account to my netteller account is to tranfser money via "International Bank Transfers" despoit method on neteller ?

ZZR1100

Imposter wrote: »

Anyone else send the documents in only to find their account blocked today?
I sent the docs in mid October!
I also got a mail from neteller today wondering where i've been! Sometimes you'd wonder if the right hand knows what the left is doing....

same as. i knew when i didnt hear anything back from them that the acc would be locked.
the last time it was locked was because i had not used any funds lodged there for awhile. nightmare getting it reopened dealing with indian customer service -- in canada