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So I have an interview for Eircom tech support coming up...

  • 12-08-2008 10:02am
    #1
    runswithascript
    Registered Users, Registered Users 2 Posts: 2,811 ✭✭✭


    Hearing about a vacancy but finding it had been deleted off the website I was able to get in contact directly with Stream who recruit for Eircom and I secured an interview for a part time position over the phone.

    I'm wondering if anyone could give me some tips on what they're looking for, general tips for the interview and if anyone could tell me if they have had a good experience working for Eircom in this role.

    Also the confirmation email I received with directions etc said the interview will run for an hour and a half - can this be correct or are they just being careful not to say it will end too soon? I've only ever had mickey mouse jobs while studying and the possibility of an interview running that long is daunting!


Comments

  • #2
    AARRRGH
    Closed Accounts Posts: 12,382 ✭✭✭✭AARRRGH


    I worked for them for a while.

    The interview consisted of "when can you start?"

    Seriously, that was the entire interview. It was about 3 seconds long!

    That was before steam took over though...

    They're a nice enough company to work for.

    Is it dial-up or broadband support?

    In general, you will need to know how to configure e-mail in outlook, how to check your router settings, and how to make sure IE is set up correctly. If you use the internet at home, you probably already know how to configure these things. It is not a difficult job.

    They might ask "how do you deal with angry customers?". Of course, the answer is the customer is not angry with you, so you don't take it personally, and you will try to win him over by the end of the phone call -- by fixing his problem and remaining calm and polite.


  • #3
    runswithascript
    Registered Users, Registered Users 2 Posts: 2,811 ✭✭✭runswithascript


    AARRRGH wrote: »
    I worked for them for a while.

    The interview consisted of "when can you start?"

    Seriously, that was the entire interview. It was about 3 seconds long!

    That was before steam took over though...

    My interview was an hour an a half and consisted of a short entrance exam, a roleplay customer query and an interview with the team leader where I was asked some horrible questions like "what are your strenghts".
    AARRRGH wrote: »
    They're a nice enough company to work for.

    I mentioned I had been told by someone they were a good company to work for when asked why I applied :)
    AARRRGH wrote: »
    Is it dial-up or broadband support?
    AARRRGH wrote: »
    In general, you will need to know how to configure e-mail in outlook, how to check your router settings, and how to make sure IE is set up correctly. If you use the internet at home, you probably already know how to configure these things. It is not a difficult job.

    This is the sort of thing that came up on the exam - I only struggled having to remember what UAC was (Windows Vista User Access Control) and whether POP3 was for incoming or outgoing emails - I knew the protocols are POP3 and SMTP but I couldn't quite place them correctly until the end.
    AARRRGH wrote: »
    They might ask "how do you deal with angry customers?". Of course, the answer is the customer is not angry with you, so you don't take it personally, and you will try to win him over by the end of the phone call -- by fixing his problem and remaining calm and polite.

    I took your advice and answered along those lines.

    I found out this afternoon I had gotten the job and I start a 2 week full time training course Monday so many thanks for the advice and I hope this thread comes in handy for someone else in the future :)


  • #4
    AARRRGH
    Closed Accounts Posts: 12,382 ✭✭✭✭AARRRGH


    Well done :)

    It sounds like they've gotten their **** together since I left!

    Tech support as a part-time job is perfect. I did it for four years :)

    Good luck!


  • #5
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    I worked for them from January to May this year.

    I am now without a soul.

    Yes, it's that bad.

    Be prepared for a lot of "the wireless isn't working", "what silver box?" and "I thought the broadband was wireless, why does it have to be plugged into a power socket?"

    No joke.


  • #6
    thefinalstage
    Registered Users, Registered Users 2 Posts: 3,503 ✭✭✭thefinalstage


    LA3G wrote: »

    I found out this afternoon I had gotten the job and I start a 2 week full time training course Monday so many thanks for the advice and I hope this thread comes in handy for someone else in the future :)


    Same here man. See you there. The fellas I went for an interview with a few weeks ago were all sound. A few were on boards too :D.


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