An Post - Track & Trace

3 Dollar Bill

Hi,

I purchased a item from an EBay shop. I hadn't received the item within 2 & 1/2 weeks so I checked my EBay account and got the tracking reference from Hong Kong. I put the tracking reference into the An Post Track & Trace and it shows that the item was delivered.

I requested a copy of the delivery record and it shows my name against the tracking reference but the signature is not mine. I plan to ring An Post tomorrow to find out who signed for the parcel, any other suggestions??

Cheers

311

Was it your home address or work address ?

3 Dollar Bill

311 wrote: »

Was it your home address or work address ?

Home Address

jor el

Any chance you recognise the name? Is it a neighbour? Could also be the postman signed for it himself and left the package outside. That does happen sometimes. It also could have been delivered to the wrong place altogether, like a similarly named housing estate, or same name estate in the wrong town. That also happens, as I've had letter to my house in Limerick that were addressed Dublin!

Give An Post a ring and see what they say.

HarryD

3 Dollar Bill wrote: »

Hi,

I purchased a item from an EBay shop. I hadn't received the item within 2 & 1/2 weeks so I checked my EBay account and got the tracking reference from Hong Kong. I put the tracking reference into the An Post Track & Trace and it shows that the item was delivered.

I requested a copy of the delivery record and it shows my name against the tracking reference but the signature is not mine. I plan to ring An Post tomorrow to find out who signed for the parcel, any other suggestions??

Cheers

I'm interested to hear the outcome of this.
OP, please keep us posted .. Thanks

3 Dollar Bill

jor el wrote: »

Any chance you recognise the name? Is it a neighbour? Could also be the postman signed for it himself and left the package outside. That does happen sometimes. It also could have been delivered to the wrong place altogether, like a similarly named housing estate, or same name estate in the wrong town. That also happens, as I've had letter to my house in Limerick that were addressed Dublin!

Give An Post a ring and see what they say.

Hi Jor El,


The name on the POD is mine although not my signature. I spoke with An Post Customer services today and they informed me that I will need to chase it up with the originator (Hong Kong Post). An Post basically said that they can't see what address the item was delivered to, and that they can only check by parcel ID and the status of the parcel (find this very hard to believe).



The postman has left parcels before in the porch but not on this occasion. I suspect that the postman signed for it himself but there was no parcel left outside anyday I got home from work. They usually leave an attempted delivery card and then you can collect it yourself in the depot when they can't deliver it.



I rang the local depot and they advised that he couldn't see any parcels in the depot for myself and that he would follow it up with the Postman that done the route and call me back. A glimmer of hope!


I didn't get postal insurance on the item so I don't think I will get anywhere by completing an enquiry form with HK Post and I don't really see the point seen as the item arrived into the country successfully.


Thanks

jor el

3 Dollar Bill wrote: »

An Post basically said that they can't see what address the item was delivered to, and that they can only check by parcel ID and the status of the parcel (find this very hard to believe).

This is true. They don't keep a record of where something is delivered to, as it's only supposed to be delivered to the address on it. Since it was signed for, by someone, there's not a lot else they can do.

3 Dollar Bill wrote: »

I didn't get postal insurance on the item so I don't think I will get anywhere by completing an enquiry form with HK Post and I don't really see the point seen as the item arrived into the country successfully.

Also, since it is registering as being delivered and signed for, there's probably not a lot HK post will do either. You'd have to prove it's not your signature on the form. You should check to make certain that there isn't insurance on it though. Usually, any registered post comes with some sort of minimal (maybe €100) insurance.

3 Dollar Bill

Would anyone suggest logging a dispute with PayPal against the seller in that I haven't received the item. Although the I doubt this will go anywhere as the problem is with An Post and not the seller.

jor el

Paypal will ask the seller for the tracking info, and you know where that'll lead. They'll close the dispute without verifying that it wasn't actually you who received the item.

HarryD

3 Dollar Bill wrote: »

Would anyone suggest logging a dispute with PayPal against the seller in that I haven't received the item. Although the I doubt this will go anywhere as the problem is with An Post and not the seller.

I think you should do this.
It's the sellers responsibility to get the item to you.
If it hasn't arrived it's their responsibility.
In my experience HK sellers sometimes will just dispatch another item without contesting the dispute.
(unless it's an expensive item)
In this case they can probably just say it was delivered and supply the tracking number, but I think it's worth a try anyway.

HD

3 Dollar Bill

A supervisor from my local depot rang me today and after a lengthly conversion I didn't get anywhere. He basically said that they have to follow procedure and that I should contact the originator and submit a claim. Kind of frustrating in the fact that the postman is clearly responsible.

I've lodged a dispute with PayPal as of this evening so It's a waiting game now although, I'll probably be better submitting a claim instead of a dispute.

I'll keep you all posted on the outcome....

Our man in Havana

Always claim. Never dispute.

Any update on this. My money is on the postman nicking it for himself.

3 Dollar Bill

Well folks,

Said to myself, I'd sit down and give you all a conclusion of my long winded but successful saga.

I lodged a claim with PayPal initially and then got a friend who worked in PayPal to have a look at the claim. I told him the whole story about there being a signature for the item but that he wasn't mine. As a result of the item being signed for, he said that there wasn't much that they could do. So I got him to resolve the dispute in favour of the seller.

I completed from M58 for a missing parcel and submitted this to An Post. I sent this Customer Services at the end of August. While I was awaiting the outcome of the missing parcel case with An Post, I also contacted my Credit Card Company to enquire about a chargeback request. Customer services advised that I would need to document everything and submit the request in writing to their chargeback department.

I composed a cover letter and also submitted a copy of PayPal claim, An Post POD, 2 forms of identification. I submitted this at the start of September and received a response in roughly 3 weeks requesting a copy of the receipt for the transaction. I then resubmitted all documentation with a copy of the receipt for the original transaction through PayPal at the end of September. I followed this up with a call to their Chargeback Dept roughly 2 weeks later. They informed me that they had received the documentation and that I would have an update within 2 weeks. 2 weeks later I called them again and they said that the chargeback request had been successful. A couple of days later I received a letter in the post confirming the same. I then rang them and got the amount credited to my current account.

At the start of October I still hadn't received a response from An Post so I decided to contact them. They advised that they hadn't received my claim. I basically had a little rant at the customer services agent that I had sent the completed at the end of August. He said that he would get in touch with the administration team and get back to me. A week and a half later and still no response, I called them again and the agent I spoke with confirmed that they had found my case. She gave me a case reference CSXXXXXXXX. She also informed me that I would have an update within in 2 weeks.

Surprise, Surprise 2 weeks had passed and no response. I called them and I was told the same story that my case had been passed to the admin team for processing and that I would have a response within 2 weeks. Another 2 weeks had passed and I still had no response so I called them this time asking to speak to a supervisor. I was told he wasn't available. I basically rang them continuously over a week looking to speak to the supervisor. Eventually he returned my call and went through the situation with him. He then confirmed that I should receive a refund by cheque in the post in the next week or so. 2 weeks had passed, still no cheque so rang them again and he said that it had been sent for approval. He said that I should receive the cheque within the week.

Lo and behold, I received the cheque in the post for the amount at the start of December. 3 1/2 months after I had lodged the claim.

So at least I got paid twice for the hassle I had to go through to get a resolution. Woo Hoo!

Our man in Havana

Well done on sticking with it.

I trust you have opened a new pay pal account now.

3 Dollar Bill

Bond-007 wrote: »

I trust you have opened a new pay pal account now.

No, I've still the same PayPal account, I've used it quite a bit since with no problems. Why the need for a new account?

Our man in Havana

Generally Paypal black ball accounts that have chargebacks on them.

3 Dollar Bill

Bond-007 wrote: »

Generally Paypal black ball accounts that have chargebacks on them.

Hmmm, interesting. Thanks for the info! Will keep that in mind!

3 Dollar Bill

Mr.S wrote: »

so wait,

You got the money from the charge back, and then the same amount from AnPost?

What has the seller said about getting the money taken out of his account by force i cant expect him to be to happy as he obviously posted it from his end, and it went wrong over here (ie not a scam)

I agree that the fault was not with the seller and that the fault was with An Post but I had to pursue it on both fronts as I had little or no faith in An Post. I had only 60 days to apply for a chargeback. It took over 3 1/2 months to resolve the dispute with An Post.

boopolo

Well IMO you should give the money you recovered from paypal chargeback back to the seller.

He sent the item to you. An post lost it. They compensated you.

The only person that is at loss here is the seller (at your expense)

boopolo

Mr.S wrote: »

so wait,

What has the seller said about getting the money taken out of his account by force i cant expect him to be to happy as he obviously posted it from his end, and it went wrong over here (ie not a scam)

Yes its not a scam on his behalf. He was scammed.:eek:

Our man in Havana

He didn't get charged back at all. Paypal are the ones that were charged back.

Paypal refused to accept the OPs case so the chargeback was against paypal and not the seller. The seller would be totally unaware of a chargeback.

It is against the rules of paypal to chargeback them. That's why I am surprised that paypal have not closed the OPs account.

jor el

It's strange that An Post even dealt with you, the recipient, as claims should go through the sender. The sender should have been able to pursue a claim with Hong Kong post for non delivery.

boopolo

Bond-007 wrote: »

He didn't get charged back at all. Paypal are the ones that were charged back.

Paypal refused to accept the OPs case so the chargeback was against paypal and not the seller. The seller would be totally unaware of a chargeback.

It is against the rules of paypal to chargeback them. That's why I am surprised that paypal have not closed the OPs account.

Okay I understand but.......

Then the OP should send the money back to Paypal. It is the honest thing to do. It's also what I would do. Keeping both refunds is cheating and will bring the OP bad luck.


Boo