o2 billing issue

Trotter

I'm just looking for a short bit of advice on an o2 issue. Maybe someone here might have dealt with something similar before.

For the last month, they've been billing a certain part of my calls incorrectly. Technicians are looking into it for the last ten days but no joy yet.

BUT.. My bill for last month just arrived and its €70 dearer than it should have been. O2's attitude is .. tough.. we'll take the full amount and then credit back what we owe you when tech have fixed it and we know how much you're overcharged.

Its a joke. Should I block the direct debit (not due for 2 weeks or so) or just leave it be?

dmn

I don't know if blocking the direct debit is such a good idea without them knowing first. Maybe you should explain to them that you do not have enough to conver the direct debit as you have not budgeted for such a high bill compared to normal and that it may bounce, then ask them what would happen if you cancelled the direct debit and made payment through post office or O2 store after the tech team have sorted out how much your bill actually should be. If they get thick about it, simply tell them you would be happy to sign a direct debit mandate again after this has been corrected.

Random

Speak to o2. Explain the situation. Ask them to put a hold on your bill until they resolve the issue. Shouldn't be a major issue once you don't act like a spoilt kid on the phone.

Gillo

Or maybe pay what it usually is, obviously the price varies but pay the average amount. Give them a call to let them know what you are doing. Obviously this'll involve canceling your direct debit so you'd have to start it at a later stage.

Just my opinion.

Doctor DooM

random wrote: »

Speak to o2. Explain the situation. Ask them to put a hold on your bill until they resolve the issue. Shouldn't be a major issue once you don't act like a spoilt kid on the phone.

We have a winner. Ask to speak to a team leader, you need to speak to someone who has the power to assist you.

Trotter

random wrote: »

Speak to o2. Explain the situation. Ask them to put a hold on your bill until they resolve the issue. Shouldn't be a major issue once you don't act like a spoilt kid on the phone.

I've spoken to them a few times this week. I never act like a spoilt kid on the phone (at home maybe lol) because I worked in a callcentre and got chewed for stuff that wasn't my fault.

I've had it escalated already but I havent spoken to a supervisor yet. Thats the next port of call.

Thanks for all the input!

Random

And those who mention cancelling direct debits etc - this isn't needed. If your account is in credit with O2 they will not take money via direct debit.

Gillo

I think the idea of canceling the direct debit (or the way I understood it) was a scenario where the OP didn't have a lot of extra cash and may not have been able to pay the extra 70 euro.

Trotter

Gillo wrote: »

I think the idea of canceling the direct debit (or the way I understood it) was a scenario where the OP didn't have a lot of extra cash and may not have been able to pay the extra 70 euro.

I do have the money, thats not the problem. It just kinda bugged me that their attitude was, yes we've made a mistake, and no we won't stop the bill. We'll give it back to you sometime when our techs have sorted it out.

Ah-Watch

Trotter wrote: »

I do have the money, thats not the problem. It just kinda bugged me that their attitude was, yes we've made a mistake, and no we won't stop the bill. We'll give it back to you sometime when our techs have sorted it out.

How I hate 02 now, I rang 02 activations today and had some miserable "lady" snarl, tut, whine, get aggressive down the phone at me, I would have rathered sell vodafone but had to put 02 through:( wont be a hurry to call activations again! BLAST 02!!!