What componsentation do you think I am entitled to

Trampas

Sorry was very tired writing it so had a good kip and started again.

Its with Qatar Airways

I arrived in dublin airport this morning at 5am and tried to check into our Dub-Gatwick flight only to find that on changing my booking
back in March your representative failed to revalidate my ticket. As a result the Aer Lingus staff were unable to check us onto our
flight-despite the fact that the seats were reserved for me.

Attempted to contact the Gatwick office only to find the office opening hours are between 9.00 am and 5.30 pm.

I then contacted your Doha branch and spoke to a number of your representatives before finally speaking with a supervisor. He
suggested I contact London-3 hours before the office opened at 6am! As a result of your numerous representatives failing to resolve my issue and revalidate my flight tickets I was left with no option but to purchase a further seat on the above flight for 140euro
minutes before the flight closed with no clear indication of whether my connecting flights would be valid. This meant that my bag had
to be checked in and collected at Gatwick-being unable to send them through to Bangkok.

The Aer Lingus flight was then delayed and only departed at 9.20am. Prior to boarding I contacted a representative in Gatwick and advised them I was on the plane and of the problems I had experienced and were unable to confirm whether I would be entitled to get a later flight should I miss the one I were attempting to catch.

With a bag to collect in Gatwick I inevitably missed my connecting flight-through no fault of my own and I was told by a
representative in Gatwick that had I had my bag checked through they would have held the flight for me

I was told I was put on the next flight at 9.30pm from LHR and that my requested meal is requested.

They got Aer Lingus to pay for the bus to LHR and give me a meal voucher worth £7 as I missed my flight but before I went over to Aer Lingus that said not to mention that I had rebought my seat as Aer Lingus didn't have to give me anything as I had a single ticket.

Boarded plane and when the food came around they hadn't got any request for my requested meal or seats they said I would have.

On my return flight from Bangkok to Doha the checkin rep told me she could see I had prebooked my seats for windows and when I got on the plane no window seat again.

So at the end of the day instead of arriving in my Y destintation at 7am I arrived at 7pm. paid €140 in extra flight and around €100 in phone calls. I kept all receipts for food bought in LHR. Apart from claiming the above what do people think I would be given for my problem due to their fault. I paid over a €1000 for my flight. Am I right to try and get a complete refund as the stress and time lost and the numerous problems I occurred or is this wishful thinking.

They gave me an email address to write my complaints to which doesn't work as I was tryint to email them while in LHR as they wouldn't do anything for me over the phone. I ended up getting 4 different emails for same area. Lucky enough I have a postal address to write to.

They claim to be a 5 star airline which on board is very nice but if you have to deal with them its -5 star.

bucks73

Im not being smart but I am having trouble understanding what you are trying to explain. Your second and third sentences make no sense. How could you have booked on an EI flight if this other airline do not have any alliance with them?

It would be a lot easier to understand if you named the airlines, flight numbers, airports and websites. Its not as if you are libeling them, only asking a question.

I will take a guess that it is BA you are talking about and you booked on BA.com with a BA codeshare flight number to London but more info would be helpful.

Benedict XVI

bucks73 wrote: »

Im not being smart but I am having trouble understanding what you are trying to explain. Your second and third sentences make no sense. How could you have booked on an EI flight if this other airline do not have any alliance with them?

It would be a lot easier to understand if you named the airlines, flight numbers, airports and websites. Its not as if you are libeling them, only asking a question.

I will take a guess that it is BA you are talking about and you booked on BA.com with a BA codeshare flight number to London but more info would be helpful.

I too am confused

OP, can you re write it using real names, i gave up about 33% down the page

jum4

Benedict XVI wrote: »

I too am confused

OP, can you re write it using real names, i gave up about 33% down the page

I'm lost also! I take it you arrived 12hours late due to the fact you were not allowed take the early morning flight to LGW. Looks like they screwed up but I seriously doubt they will refund the full price of the flights.

Any reason why you did not just pay up for the original flight and sort the refund later?

hussey

X, Y, LWD, EI, WTF??

I also got lost 1/2 way through

Davidth88

I too am totally confused , please put in the real names , after all why does it matter if we know the airlines/places involved.

Anyway I assume the airline was Virgin Atlantic ( the A340 bit sort of gives it away ) , they are also the only people that fly from both LHR and LGW using this type.

So the only real screw up was VS ( assumption ) booked you onto a EI flight into LHR , you got it changed to LGW but they never actually issued a tkt ?

VS are not really responsible for the EI flight being late , thats down the the IAA and their lack of ' back ups '.

But because you didn't get your bags tagged through the flight left without you right ?

I think you may get something back , but you need to write a better letter than you did post to be honest

Ok my apologies to Virgin !

Trampas

fixed up above

didn't think i could mention the airline

Afuera

Trampas wrote: »

So at the end of the day instead of arriving in my Y destintation at 7am I arrived at 7pm. paid €140 in extra flight and around €100 in phone calls. I kept all receipts for food bought in LHR. Apart from claiming the above what do people think I would be given for my problem due to their fault. I paid over a €1000 for my flight. Am I right to try and get a complete refund as the stress and time lost and the numerous problems I occurred or is this wishful thinking.

Not sure if I'm reading this correctly but basically it sounds like you forgot to verify that you were booked correctly on the flight beforehand. The fine print usually states that you need to do this around 48 hours before the flight just in case there are slight variations in times etc. If you had called to do this then you would have avoided all the problems you ran in to later while checking in. TBH I don't think you are entitled to any compensation.

Trampas

Afuera wrote: »

Not sure if I'm reading this correctly but basically it sounds like you forgot to verify that you were booked correctly on the flight beforehand. The fine print usually states that you need to do this around 48 hours before the flight just in case there are slight variations in times etc. If you had called to do this then you would have avoided all the problems you ran in to later while checking in. TBH I don't think you are entitled to any compensation.

Thanks

Can't see anything in their T&C see that has the above.

When I go into my booking review it has

Departure Flight (Dublin - London)

Confirmed
Dublin to London, 10 Jul 2008 (Thu)
Departure : 06:40 Dublin, Ireland - Dublin Flight : Aer Lingus EI 242
Arrival : 08:10 London, United Kingdom - Gatwick Aircraft :
Travel Class : Economy
Total Travel Time : 01:30 hrs

I'll send them a posted letter and see how I get on.

Afuera

Trampas wrote: »

I'll send them a posted letter and see how I get on.

No harm in following it up with them anyway.

bucks73

Cheers for the extra details Trampas.

When you changed your flight back in March you received a new confirmation of the new flight from Dublin but did you receive a new e-ticket? Some airlines send confirmations and a separate e-ticket.

You should definitely write to them and send copies of your receipts to show how much everything cost you. I would be surprised if they didnt offer you something towards the cost of your EI flight but thats about all they would compensate I would think.

Things like seat numbers and meal requests should all be on your confirmation email/e-ticket so if they are not, chances are they were only requests and never confirmed.

It was a lot of hassle but in the end even if your documentation was correct and you got on the Gatwick flight with your ticket, that flight was still delayed and you would still have missed your connection and Qatar Airways only have to rebook you on their next flight to your destination and compensate you according to the length of your delay which in this case would only have probably been a meal voucher.

Trampas

bucks73 wrote: »

Cheers for the extra details Trampas.

When you changed your flight back in March you received a new confirmation of the new flight from Dublin but did you receive a new e-ticket? Some airlines send confirmations and a separate e-ticket.

You should definitely write to them and send copies of your receipts to show how much everything cost you. I would be surprised if they didnt offer you something towards the cost of your EI flight but thats about all they would compensate I would think.

Things like seat numbers and meal requests should all be on your confirmation email/e-ticket so if they are not, chances are they were only requests and never confirmed.

It was a lot of hassle but in the end even if your documentation was correct and you got on the Gatwick flight with your ticket, that flight was still delayed and you would still have missed your connection and Qatar Airways only have to rebook you on their next flight to your destination and compensate you according to the length of your delay which in this case would only have probably been a meal voucher.

I didn't but when I was on the phone to them the person who made the change said it was all done. Could I ask for a copy or transcript of the call as all these companies say they record calls.

The original eticket had down the meal I requested. I got the meals on the way home. I could understand losing my seats on the way over as on different flights.

They told me that if I could have checked my bags through all the way I would have got the Gatwick flight but since I couldn't due to their fault the plane left without me as I was in Gatwick around 20mins before the plane was due to leave and both flights are in the south terminal.

I'll tell you how I get on probably take a while.

I will be informing the BAA that the phone numbers that they have been supplied by Qatar are incorrect and that email address Qatar supply to customers are also incorrect.

BuffyBot

Special meals require notice. They wouldn't have been able to magic up one for you the same day you were transferred onto the Heathrow flight. That's just bad luck unfortunately - but flying the day you meant to > special meal.

Trampas

BuffyBot wrote: »

Special meals require notice. They wouldn't have been able to magic up one for you the same day you were transferred onto the Heathrow flight. That's just bad luck unfortunately - but flying the day you meant to > special meal.

They reps in gathwick and heathrow said i would have them.

bucks73

Trampas wrote: »

They reps in gathwick and heathrow said i would have them.

TBH Im not surprised they said that. Its easier to let you off thinking you are getting your meal than having to tell you its not possible to request it. Just poor customer service really. And they call themselves the "five star airline".

Will be interesting to hear the outcome as it is fairly complicated.

Trampas

I have been offered the the cost of my flight to London which I had to pay for €275.98 and a €300 voucher valid for 12 months.

What do people think?