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Can't set @ (default) host name

  • 22-07-2008 10:03am
    #1
    oneweb
    Registered Users, Registered Users 2 Posts: 3,177 ✭✭✭


    The Domain Management tool doesn't let me save the @ Host name. Everytime I try, the page reloads without an error and without saving the @ and IP pair.

    http://access.blacknightsolutions.com/domainmain.asp


    Please help, the support guy didn't reply to my reply.

    It is what it's.



Comments

  • #2
    mneylon
    Registered Users, Registered Users 2 Posts: 7,740 ✭✭✭mneylon


    Do you have an open support ticket for this?

    If so can you email me the reference number? (michele@blacknight.ie)

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  • #3
    oneweb
    Registered Users, Registered Users 2 Posts: 3,177 ✭✭✭oneweb


    [#ZAD-579304]: DNS admin not allowing @ definition

    It is what it's.



  • #4
    mneylon
    Registered Users, Registered Users 2 Posts: 7,740 ✭✭✭mneylon


    You have had two replies from our support team and have not replied to either of them.

    Please ensure that you are not blocking emails from our support desk.

    You can also contact our support team using LiveChat or via telephone

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  • #5
    oneweb
    Registered Users, Registered Users 2 Posts: 3,177 ✭✭✭oneweb


    I sent a reply via email...

    Will I PM you the domain?
    Original Message
    Subject: Re: [#ZAD-579304]: DNS admin not allowing @ definitionDate: Mon, 07 Jul 2008 14:10:57 +0100From: X <x@x.com>To: support@blacknight.comReferences: <k3n0ec.6nniut@support.blacknight.ie>

    Hi Jonathan, sorry for the lack of detail. I'm using the blacknight dns admin tool
    http://access.blacknightsolutions.com

    My domain is x.com

    I need to set an @ value for the host name

    but whenever I click Add new, enter the details

    then click Save, the page "saves" but the @ value never appears in the Host Records table.

    Regards,



    Jonathan Archdale wrote the following on 07/07/2008 14:06:
    [FONT=Verdana, Arial, Helvetica]Hi,

    Could you please clarify where you are attempting to add this, what domain it relates to and what steps you are taking.


    Regards,

    Jonathan
    --
    Support Department
    Blacknight Internet Solutions

    http://support.blacknight.com/
    http://blog.blacknight.com/

    Intl. +353 (0) 59 9183072
    Locall: 1850 929 929
    UK: 0844 484 9361
    Fax. +353 (0) 1 4811 763
    Blacknight Internet Solutions Ltd, Unit 12A,Barrowside Business Park,Sleaty Road,Graiguecullen,Carlow,Ireland Company No.: 370845

    Ticket Details
    Ticket ID: ZAD-579304
    Department: Support
    Priority: Medium
    Status: On Hold
    [/FONT]

    It is what it's.



  • #6
    mneylon
    Registered Users, Registered Users 2 Posts: 7,740 ✭✭✭mneylon


    I believe this has been dealt with via our helpdesk

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