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Dealing with Mactivate

  • 21-07-2008 5:54pm
    #1
    jpfahy
    Registered Users, Registered Users 2 Posts: 1,039 ✭✭✭


    The Superdrive in my Mac Pro has gone faulty. It will write a CD but makes noises and gives errors when asked to write a DVD. I'm sure its a hardware issue. (the other one works). The machine is under warranty. Do I have to bring the whole thing over to Mactivate or can I whip out the superdrive and bring that. I'm not going to leave a few hundred gigs of my data with strangers, besides which I need it all the time


Comments

  • #2
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,310 Mod ✭✭✭✭whiterebel


    Fado, fado,(Years ago, when I was in Apple) it WAS the normal practice for the repair company to wipe the drive and reinstall before going for a hardware fix. I would seriously doubt that they will just swap out a Superdrive unit for you without the unit there. You could always ring them?


  • #3
    sedohre
    Registered Users, Registered Users 2 Posts: 669 ✭✭✭sedohre


    You could back-up your hard drive, wipe it and then give it over?

    I dealt with Alan in Mactivate on a contentious issue, he seemed to be a very genuine guy. The other guy Damien or Daniel or something, was aggressive I thought he hadn't got any customer service manners.

    I would have no problem going there again, but I wouldn't deal with the other guy again


  • #4
    jpfahy
    Registered Users, Registered Users 2 Posts: 1,039 ✭✭✭jpfahy


    I have four hard discs in this beast, think I'll just order a new DVD drive


  • #5
    Thumper Long
    Registered Users, Registered Users 2 Posts: 1,559 ✭✭✭Thumper Long


    if you cant do without the machine i ordered 2 new optiarc 7203A's from komplett Link for my mac pro worked a treat and a breeze to fit worked out about 35 euro each delivered.


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