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Is it normal for Sky to...

  • 16-07-2008 10:55am
    #1
    MartyM
    Registered Users, Registered Users 2 Posts: 264 ✭✭


    ...call you up and highlight certain offers they currently have on and when you agree, they proceed to ask you security questions? DOB, mothers maiden name, etc...

    Feel a bit stupid now giving out that info considering they called me, but they did catch me on the hop!....should have asked for her number to call her back...

    btw...the offer was all their movie and sports channels for half price until November....went for the sports option only!....will have to wait until August to see if they turn it on for the start of the premiership.


Comments

  • #2
    MartyM
    Registered Users, Registered Users 2 Posts: 264 ✭✭MartyM


    Just confirmed with Sky....it is normal practise!


  • #3
    3rdDegree
    Registered Users, Registered Users 2 Posts: 1,269 ✭✭✭3rdDegree


    AIB have done it to me as well. I always refuse to answer any of their questions regarding security. They usually say "fine" and just carry on regardless!


  • #4
    Ludo
    Registered Users, Registered Users 2 Posts: 5,015 ✭✭✭Ludo


    That is crazy behaviour for a company in this day and age. Three mobile tried something like this with me a while ago and I gave out stink to them and refused all questions. Rang them back myself just to make sure they were legit. They were so I gave out some more and told em to feck off....idiots who think up these things. They are making it easier for conmen to get details from people when they run offers like this.


  • #5
    wil
    Registered Users, Registered Users 2 Posts: 4,188 ✭✭✭wil


    MartyM wrote: »
    Just confirmed with Sky....it is normal practise!
    Then a call to Consumer Affairs is in order.

    How is it possible to deal with phishing by advising people never to give details to unsolicited callers, then have big corporations do exactly that.

    How can you guarantee that the call isn't bogus.


  • #6
    JDxtra
    Registered Users, Registered Users 2 Posts: 5,967 ✭✭✭JDxtra


    If they call you, tell them nothing.


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  • #7
    cgarvey
    Registered Users, Registered Users 2 Posts: 3,889 ✭✭✭cgarvey


    MartyM wrote: »
    Feel a bit stupid now giving out that info
    Without wishing to sound harsh, so you should! Not very wise, thankfully cold calling / social engineering phishing like that isn't common here, but it's probably not too far away, so be warned.

    If they do ring you, in that context, explain you're not comfortable giving out that information and that you'll call them back. Call the main company number and ask the caller for a way to get directly in touch with them, or just ask to be transferred to them. Much safer.


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