NTL Broadband..

dazftw

Before you think im going to rant im not, im quite happy with ntl

I was just wondering a friend just told me hes getting there 20mb line.. its €40 a month.. This is what my bill is for it €40 aswell. I was told there were upgrading everyones service to 12mb but it seems thats changed.. Has anyones broadband been upgraded since july 1st to 20mb?

I check my speed there online and it was only just hitting 6mb. Ill have to give them a ring id say.

Ilovebeard

Mine went from 2mb to 6 few weeks back, but then again I havnt been billed in 6 months so Im not going to ring and see if im entitled to 20mb

dazftw

Ilovebeard wrote: »

Mine went from 2mb to 6 few weeks back, but then again I havnt been billed in 6 months so Im not going to ring and see if im entitled to 20mb

haha nice one, yea I remember the sales guy was going on about it being upgraded.. just if 20mb is €40 and im on 6mb paying €40 I want my damn 20mb:D

KingLoser

Hey man, reboot your modem!

My friend got his 6mb line updated to 10mb, and I'm gonna be checking mine when I get home too. Says he had to reboot for the changes to take effect though.

dazftw

Sure we will give it ago! Thanks jim

Roen

Still on three Megs at the mo. I rebooted the modem but no joy.
What do you have to do to sign up for the new speeds? I seem to remember a form to be filled in on a web page but I didn't have all my details with me at the time.
And now I can't find it

kensutz

You must fill out the form online or else they won't upgrade your line. Mine was done in 2 days and I'm on 20Mb line.

Ronny the form is here: http://www.upc.ie/contact/upgradebroadband/

Roen

Cheers dude!!! Will get on it asap

Sully

May I ask why this thread is in the Waterford forum and not the broadband forum?! :S

Aquos76

Sully would you mind leaving it open here for a while, I would like to judge how people in Waterford are getting on with these new speeds. There is a mega thread in the Braodband forum about these upgrades, but it seems that many in Dublin are giving out about crap speeds, where as I have no problems with mine in Waterfor d and I know Benifa is also happy with his speeds, but we seem to be a minority.

dazftw

Sully wrote: »

May I ask why this thread is in the Waterford forum and not the broadband forum?! :S

Cause I wanted to keep it local, I figured we all werent going to get upgraded at once I thought Dublin would get it first so I asked here to see if the Waterford people had been upgraded..

Reboot the modem didnt work for me either

Thanks for that link kensutz

Im presuming customer no. is account number? EDIT: it was.

Knowing NTL now they will charge me an extra 40 euro just to upgrade even though thats what im paying now.

Aquos76

dazftw wrote: »

Cause I wanted to keep it local, I figured we all werent going to get upgraded at once I thought Dublin would get it first so I asked here to see if the Waterford people had been upgraded..

Thanks for that link kensutz

Actually anyone whom had already filled out the online form for the initial upgrade from 3mg to 6mg and from 6mg to 12mg, between March and June, antomatically got the new 10mg and 20mg speeds on July 1st.

dazftw

Aquos76 wrote: »

Actually anyone whom had already filled out the online form for the initial upgrade from 3mg to 6mg and from 6mg to 12mg, between March and June, antomatically got the new 10mg and 20mg speeds on July 1st.

I never filled out a form, but the sales guy was all like "ill sort that out for you mate you will be on 12mb in no time" :rolleyes:

JPA

I was on the 3mb then the 6mb and now I'm on 10mb.
I didn't fill in any forms but I did ring them to ask to upgrade from 3 to 6 but when I went from 6 to 10 it was automatic.

KingLoser

Can confirm:

A reboot switched me from 6mb to 10mb, might not be working for everyone but worth a shot. I didn't fill out any forms.

10mb/1mb btw

dazftw

KingLoser wrote: »

Can confirm:

A reboot switched me from 6mb to 10mb, might not be working for everyone but worth a shot. I didn't fill out any forms.

10mb/1mb btw

How exactly are you rebooting it? I just pressed the reset button and it didnt work then I held it in for 60 seconds and it didnt work

Roen

Just yank the plug.

dazftw

I must not have been upgraded yet, i dropped them an email any to upgrade the service hopefully have it in a few days!!

KingLoser

dazftw wrote: »

How exactly are you rebooting it? I just pressed the reset button and it didnt work then I held it in for 60 seconds and it didnt work

Mine doesn't have a reset button.... I think. You sure you're rebooting the right thing...?

And yep, just plug it out, say the alphabet and plug it back in again.

Aquos76

So are all us UPC customers in Waterford happy with our new speeds?

I certainly am anyway.:D

kensutz

Hell yeah, 20Mb ftw

KingLoser

Yep, 10mb's more than I bargained for in an unshared connection!

dazftw

ill be happy when speedtest.net gives me 19000 and something kbps :rolleyes:

It still only 5900 ill give the alphabet thing a go.. no joy lol

Were all getting excited over broadband.. some nerds we are

Aquos76

dazftw wrote: »

ill be happy when speed test gives me 19000 and something kbps :rolleyes:

It still only 5900 ill give the alphabet thing a go..

But yoy have not been upgraded yet have you, I am guessing you are still on the old 6mb package and if so, your 5990 is dead right.

kensutz

Don't have a hope in hell of being upgraded today.

dazftw

Aquos76 wrote: »

But yoy have not been upgraded yet have you, I am guessing you are still on the old 6mb package and if so, your 5990 is dead right.

Yea I know.. I said ill be happy when its 19000 and something Ah sometime next week id say im not in a hurry monday tuesday hopefully.

dazftw

good stuff!



Going try download a game demo now or something see how nice it is..

Cabaal

*grrr*
Only moved from waterford two months back...guess I'll have to be happy with my 2MB UTV ADSL connection

Ah well still enjoyed my NTL 3MB connection for 2 years and managed 10GB+ a day the last month I had it

ec18

so do you have to fill out a forum or just reboot the modem?

Cabaal

ec18 wrote: »

so do you have to fill out a forum or just reboot the modem?

http://www.upc.ie/contact/upgradebroadband/

ec18

thanks

Roen

No rebooting here.....applied via that form on Saturday and lo and behold

ec18

no form needed

stick-dan

right so i had 6mb, are you telling me i can upgrade to 20mb for zero extra cost? does my download limit stay the same as it was??

kensutz

Unlimited downloads - well a fair usage scheme.

daftdave

Ilovebeard wrote: »

Mine went from 2mb to 6 few weeks back, but then again I havnt been billed in 6 months so Im not going to ring and see if im entitled to 20mb

this happened me with eircom a few years ago, i left if go and eventually recieved a bill for over 1000 euros, pay it before the bill gets too high, its a pain in the ass owing that much and having to pay it back.

ec18

stick-dan wrote: »

right so i had 6mb, are you telling me i can upgrade to 20mb for zero extra cost? does my download limit stay the same as it was??

no 6 jumps to 12 you had to be on the broadband ultra 12mb package to get the 20mb

dazftw

stick-dan wrote: »

right so i had 6mb, are you telling me i can upgrade to 20mb for zero extra cost? does my download limit stay the same as it was??

How much are you paying now though? If €40 then you can go up to the 20mb

stick-dan

sound lads thanks for the heads up!