Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

FREESPEECH.IE charges to change credit card details

  • 06-07-2008 9:27pm
    #1
    svuhmed
    Closed Accounts Posts: 3 ✭


    I had a pay as you go freespeech.ie account which worked fine

    My credit card had to be canceled after it was skimmed (elsewhere). I put the new credit card details into my freespeech account and found i had been charged 50c processing fee

    The prompt PFO reply i got from "customer service" told me to talk to the credit card company as this was a charge by the credit card company and they were just passing it on to me - and that this charge was "clearly" stated on the webpage.

    In fairness it is stated on the webpage - i would not call it clear - v small print (stupid of me to miss it, i agree) - if i had know i as dealing with the budget airline of voip providers, with charges all over the place, I would have been more careful.

    Anyway, if you do decide to use them watch for possible extra charges every time you deal with them.

    If they had sucked up these charges and built them into their pricing structure, like most companies, they would still have a happy customer - now they have an annoyed ex-customer.
    Tagged:


Comments

  • #2
    MrVestek
    Registered Users, Registered Users 2 Posts: 9,269 ✭✭✭MrVestek


    An annoyed customer over the sake of 50c?!

    In fairness I work for a company that uses the same online billing tool that alot of these companies use and there is *NO* charge for changing CC details.


  • #3
    lzbones
    Closed Accounts Posts: 76 ✭✭lzbones


    As I have worked with e-commerce in the past - If you want to make sure a credit card is valid (other than a basic card number check ie. not stolen etc.. ) you MUST process a payment of some type, and every time you process a payment there is a fee. I guess that's why the fee is there for changing the card.


  • #4
    MrVestek
    Registered Users, Registered Users 2 Posts: 9,269 ✭✭✭MrVestek


    lzbones wrote: »
    As I have worked with e-commerce in the past - If you want to make sure a credit card is valid (other than a basic card number check ie. not stolen etc.. ) you MUST process a payment of some type, and every time you process a payment there is a fee. I guess that's why the fee is there for changing the card.

    Yeah makes sense.


Advertisement