Promoted to management

opticalillusion

In a new job few weeks and promoted to Assistant Manager of a new store yesterday (went in for work as normal, no interview, offered job!) Totally wasn't expecting it, out of the blue, still in shock! Anyhoo, did some management modules in uni, but can anyone offer some insightful tips or good books to read? One can never know enough...

I've read Crowning the Customer by Feargal Quinn and found it very good.

information

opticalillusion wrote: »

In a new job few weeks and promoted to Assistant Manager of a new store yesterday (went in for work as normal, no interview, offered job!) Totally wasn't expecting it, out of the blue, still in shock! Anyhoo, did some management modules in uni, but can anyone offer some insightful tips or good books to read? One can never know enough...

I've read Crowning the Customer by Feargal Quinn and found it very good.

Clear communication skills and task management is all you need.
At the start of each day write down what has to be done and by who, for yourself.
Then tell each person what they have to do, and maybe explain how to do it and what they have to do it for.
Then check in with they during the day, say how are you getting on with that do you have any questions.
Treat your staff with respect and they will do the same to you.
A little praise and encouragement of the staff will go a long way.
If you have to deal with irate customers, try and stay calm even if they are not, clearly and firmly state your point of view.

opticalillusion

Thanks, appreciate that, great advice there.

snellers

will always be times of stress.....try not to be too impulsive.....I find taking a step back (metaphorically!), a deep breath and thinking about the way you will respond before actually saying anything was always a good solution.

It can be difficult managing those who you have a great relationship with - whatever you do make sure you do not give preferential treatment - be fair to all and remember you have responsibilities.

you will learn a hell of a lot in the first couple of weeks - don't be afraid to ask questions - no-one will expect you to be perfect......

You will be great! Best of luck!

CSC

One piece of advice I would give you is to find yourself a mentor within the company. I'm not sure of the size of your company but find someone who has a lot of management experience and who you can go to if you need advice, to bounce ideas off and during difficult and challenging situations.

the_syco

information wrote: »

Treat your staff with respect and they will do the same to you.

But remember that you're their manager, not their friend.

information wrote: »

If you have to deal with irate customers, try and stay calm even if they are not, clearly and firmly state your point of view.

Depending on the business, this can mean anything from not giving them an inch, to offering something, depending on what's wrong with them. Some people, though, will try to complain just to get something free.

opticalillusion

CSC wrote: »

One piece of advice I would give you is to find yourself a mentor within the company. I'm not sure of the size of your company but find someone who has a lot of management experience and who you can go to if you need advice, to bounce ideas off and during difficult and challenging situations.

Done!

2 have already offered their assistance whenever needed

Thanks y'all, now can anyone recommend books?

Hanley

Although not specifically a management text, I think "How To Win Friends and Influence People" would be a very worthwhile read.

opticalillusion

Dale Carnegie, yes?

CSC

If you do a search on Amazon for leadership or management you'll find there are countless books you could buy.
Anything by Jack Welsh is very good.

snellers

you may think a funny book to recommend but 'feel the fear and do it anyway'

I suggest this on the basis that there will be times of stress, times when you feel it's getting too much and this book is absolutely brilliant to remind you all the positives....it isn;t a managment book but a life book (not a load of self righteous crap, just a positive thought process book).

I personally found it a great read (not all of it but certain sections) -

testicle

I hope you got a payrise!

Hanley

opticalillusion wrote: »

Dale Carnegie, yes?

Indeed!

Agent Smith

opticalillusion wrote: »

In a new job few weeks and promoted to Assistant Manager of a new store yesterday (went in for work as normal, no interview, offered job!) Totally wasn't expecting it, out of the blue, still in shock! Anyhoo, did some management modules in uni, but can anyone offer some insightful tips or good books to read? One can never know enough...

I've read Crowning the Customer by Feargal Quinn and found it very good.

once you dont become one of them total dicks that thinks he's totally better then his (former) co-workers now that he's management, you'll be grand.


Congrats!

watna

Congrats!

I had a manager before who always said thanks or sent a little thanks email for everything you did. It was so nice and we all got on so well with him but wanted to do our best because he was so appreciative and respectful.

I also think consistency is important. Dont make one rule for one person and another for someone else. Also, don't take your bad moods out on your staff.... that's a sure way to lose respect.

As regards books, do you have to do any interviewing on new staff in the job? In my recruitment experience (which is mostly in-house) managers always thought they were great at interviewing new staff but most of them weren't! There's lots of interviewing skills books for managers so I recommend you get one of those if interviewing is part of your new role.

opticalillusion

testicle wrote: »

I hope you got a payrise!

Yes!

Thanks for all your suggestions guys, I'll be sure to check them out. And I agree, a simple thing as some encouragement or acknowledgement goes a long, long way.

Wook

never promise anything, but if you do then stick to it

edit:
forgot a pet hate of mine.

ALWAYS give credit to people when they created something, gave advice, helped etc. nothing worse then someone pretending they did it alone.