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return/repair of zen

  • 01-07-2008 1:22am
    #1
    rannerap
    Closed Accounts Posts: 3,900 ✭✭✭


    not too sure where to post this so sorry if its in the wrong section,a work colleague dropped my creative zen and now its broken,i was just wondering do creative have a repair center?i cant seem to find any information i was just wondering does anyone know where to send it to,thanks for the help!


Comments

  • #2
    run_Forrest_run
    Registered Users, Registered Users 2 Posts: 6,463 ✭✭✭run_Forrest_run


    I heard Creative have a pretty good support service ( I own a Zen Vision M 60Gb) but thankfully I've never needed to contact them.

    Some info here.


  • #3
    snowey07
    Registered Users, Registered Users 2 Posts: 373 ✭✭snowey07


    i used the forum on their website when mine broke to ask about returning it. HOwever it took 3 months of emailing , for them to take it back and change it for a new one ( it was under warranty)

    I found their customer service dreadful. Btw there based in Blanchardstown if youre returning it.

    best of luck


  • #4
    bigpinkelephant
    Closed Accounts Posts: 792 ✭✭✭bigpinkelephant


    I have had 3 Zens and all have broken within a matter of months for no reason at all. The last one is still within warranty but I'm not even bothered, I'm getting an iPod Touch instead ;)


  • #5
    rannerap
    Closed Accounts Posts: 3,900 ✭✭✭rannerap


    i think its still under warranty and all.im gonna try sort it out,im going insane without music


  • #6
    axer
    Registered Users, Registered Users 2 Posts: 5,517 ✭✭✭axer


    Sarannewrap wrote: »
    i think its still under warranty and all.im gonna try sort it out,im going insane without music
    I doubt your warranty covers damage caused by dropping it since you have no rights there. You could chance your arm but if there are cracks then they will know.


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  • #7
    rannerap
    Closed Accounts Posts: 3,900 ✭✭✭rannerap


    well they guy who dropped it has offered to pay for a new one or repairs so im sorted either way.only problem is i cant find anywhere that sells the creative vision w


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