Interview Question

Mr Tim Buktoo

I havent a scooby doo where this thread should be but wondering does anyone know what the best answer to the question 'give an example of when you had to deal with a difficult customer! is!?
obviously i know u have to give an example but what are the points the interviewer are looking for exactly. is it that you know how to listen etc etc!
cheers

dudara

Moved to Work & Jobs

dudara

Victor

... from Personal Issues :pac:

Mr Tim Buktoo

i never saw a work and jobs thread!

snellers

I would say that the interviewer is looking for your ability to listen, process the info, find a solution that works for the business but just as important the cutomer

in other words.....customer 'a' came to me with a complaint on a product we sold - said was v.unhappy - tried calling the shop but no-one would assist blah blah blah.....I calmed him down and assured him that we would try and find a solution to the problem. I made sure the customer was happy I would try and resolve - I spoke to my boss and suggested a solution we could provide, boss said yes go ahead and I did - customer left happy.

now the product could be a toaster, a holiday or pretty much anything - you could make a million and one conversations up, telephone or in person - bottom line is to demonstrate your abilities and not just say angry customer, spoke to my boss, passed the problem customer to him!