Soooooooooo Angry Right Now

girl2

I am so very angry right now. I have just been to the local Supermacs where I witnessed a manager being so incredibly rude and disrespectful to one of the employees. The girl took my order and then all I could see was him roaring and shouting at her down the back. He continued to bawl at her, I could see this all happening from the counter. All I could see was that the poor girl was traumatised. He then followed her up to where they prepare the food, I could see she was clearly upset, the tears almost tripping her, he was ranting and raving on about something or other....until I could take no more.

I called him over, and of course I started on him. I shouted at him that he had NO RIGHT to speak to her that way, that there was no call for it whatsoever. I suppose I ranted and raved on at him for a while (he may as well have thrown me out!). He proceeded to tell me that she was losing him money out of his tills every day that I had no idea how much money she was costing him. I told him I didn't care. He also told me that I had complained one other day about him to another member of staff who told him I found him rude. I said yes that I found him highly rude and that I thought he should calm down instead of painting such a picture of himself to the general public. Blah de blah.....etc. (Oh he's such a bollox!)

Now this man is from another country. I dont know where - but hes not Irish. He's European, but I dont know where from. And I dont know if its this fact or not thats really annoying me or what, but I just feel who the hell does he think he is. She's only a young girl (probably only a student) and I know when I would have been her age, that I would have been devestated to be spoken to like this. I would have hated going into my work every day to face someone who would treat me like that.

What your thoughts on this? Am I being a tad unreasonable?

Toots

I don't think you're being unreasonable at being upset over how the girl was treated, however I think you went about dealing with the manager the wrong way. A written or verbal complaint to the Supermacs head office regarding this person would probably have more effect.

martinr5232

Whats to stop her putting in a written complaint aswell?

DonkeyStyle \o/

I think as a customer you've got every right to complain about the negative atmosphere created by a public staff bollocking... any half decent manager should know better IMO.

Sherifu

So you were getting angry on behalf of someone else? She has the option to quit if she wants to. Sometimes things like this can toughen a person up for the real world.

Toots

martinr5232 wrote: »

Whats to stop her putting in a written complaint aswell?

Nothing. If I were her, I'd be making a phone call to head office and then follow up with a letter to boot. The only thing is her going mad at the manager probably just made an even bigger scene and could have embarrassed and upset the staff member further. Also the manager could have been an even bigger pr!ck to the girl once the OP left, cos in his eyes it's "her fault" that he got a b*ll*cking.

cjmcork

OP - I witnessed something similar recently - you should name and shame the branch so people will stay away from it - that way he costs himself money from the till - all marketing students are told a happy customer will tell 7 people, and unhappy one will tell 11 - tell your 11 and that will teach him not to be disrespectful towards his staff members - well done for chastising him - not sure I'd have done it that way, but at least you let him know his behaviour was unacceptable

TJJP

Well I'm with you 'till I get to this bit, then you loose me.

girl2 wrote: »

Now this man is from another country. I don(‘)t know where - but he(‘)s not Irish. He's European, but I don(‘)t know where from. And I don(‘)t know if its this fact or not that(‘)s really annoying me or what, but I just feel who the hell does he think he is.

You were dead right to put him straight, but you devalue your argument with a detour down the 'not Irish' road.

We have nasty people here too.

davyjose

Sherifu wrote: »

Sometimes things like this can toughen a person up for the real world.

And sometimes it can break them down. Either way, it's not for her boss to decide that. if you've ever been bullied in the workplace you'll know it is a wholly miserable experience which doesn't bring any positives (you certainly don't sit there thinking about how tough it's going to make you).

fair play OP, although I reckon you probably did the girl more harm than good.

Dub13

This is not really a Personal Issue.

TJJP

Dub13 wrote: »

This is not really a Personal Issue.

More of a personnel issue....

Skinfull

TJJP wrote: »

More of a personnel issue....

Firstly LOVE the wordplay!

Secondly while it was a horrible way for the manager to treat his staff whether in sight of customers or not, you don't know the rest of the story. Possibly this member of staff is "lifting" cash /products not working well etc.

Maybe instead of going off on the manager you could have just told him calmly you didn't appreciate his attitude towards his staff and inform him you would be contacting his superior.

dudara

Agreed this is not a Personal Issue. Moved to Work & Jobs.

OP, you really had no right to get involved (whatever you may have felt). Write a letter to the Supermacs management clearly and rationally detailing what you observed along with the time and location. They probably have CCTV installed and will be able to confirm the incident.

TJJP

dudara wrote: »

Agreed this is not a Personal Issue. Moved to Work & Jobs.

OP, you really had no right to get involved (whatever you may have felt). Write a letter to the Supermacs management clearly and rationally detailing what you observed along with the time and location. They probably have CCTV installed and will be able to confirm the incident.

Ouch - disagree. Customer is king and shouldn't be subject to such public airing of personnel issues. Reckon OP was within rights to object.

cronos

Skinfull wrote: »

Firstly LOVE the wordplay!

Secondly while it was a horrible way for the manager to treat his staff whether in sight of customers or not, you don't know the rest of the story. Possibly this member of staff is "lifting" cash /products not working well etc.

Maybe instead of going off on the manager you could have just told him calmly you didn't appreciate his attitude towards his staff and inform him you would be contacting his superior.

Any background story would not absolve what the manager did. They are put in charge as they are meant to have a cool head for dealing with any situation.

I would have complained to him in a normal tone of voice then asked for his name, then contacted his manager. Also mention that you wish to be contacted with how they intend to resolve the matter and if they dont contact you back then contact some legslitave body or something like that.

cronos

Sherifu wrote: »

So you were getting angry on behalf of someone else? She has the option to quit if she wants to. Sometimes things like this can toughen a person up for the real world.

Sorry but IMO this is a rubish argument. Most of the time people work to earn money to live. Some people cant just throw away jobs and why should she have to quit when it is him who was out of order.

There are official ways to deal with this stuff.

Verbal warning, written warning and getting fired (i think thats the order)

This woman was getting abuse not a verbal warning.

Princess Consuela Bananahammock

Sherifu wrote: »

So you were getting angry on behalf of someone else? She has the option to quit if she wants to. Sometimes things like this can toughen a person up for the real world.

A bit disappointed Sherifu, I have to say - some people lack confidence and suffer from personal problems such as depression and this hardly going to help them.

Having worked in a supermarket, and being subjected to this kind of humiliating abuse, I can tell you that it is NOT a nice thing to have to happen to you. A human being has a right to be treated as a human being and there are labour laws in place to protect them.

Sherifu

Sorry lads, i'm not buying this kid gloves stuff at all. The public give you more grief than a manager ever will. Good on the job training imo. Forged in the fires of Mordor.

Princess Consuela Bananahammock

Sherifu wrote: »

Sorry lads, i'm not buying this kid gloves stuff at all. The public give you more grief than a manager ever will. Good on the job training imo. Forged in the fires of Mordor.

The fvck it is! Bullying in the workplace is what it is. Training courses should be more efficient and any written or verbal warnings should be processed in private. This is basic management and common sence!!

The very fact that a customer got pissed off shows that it's poor customer serivce on the part of the manager.

cronos

Ikky Poo2 wrote: »

The fvck it is! Bullying in the workplace is what it is. Training courses should be more efficient and any written or verbal warnings should be processed in private. This is basic management and common sence!!

The very fact that a customer got pissed off shows that it's poor customer serivce on the part of the manager.

+1

Sherifu

We shall have to disagree.

38141

I am on the side of the boss.

Unfortunately, some people just don't understand plain English and you have to raise your voice to get them to understand clearly. I don't think he appreciates having to wear out his larynx on this stupid employee that refuses to do as told.

Princess Consuela Bananahammock

38141 wrote: »

I am on the side of the boss.

Unfortunately, some people just don't understand plain English and you have to raise your voice to get them to understand clearly. I don't think he appreciates having to wear out his larynx on this stupid employee that refuses to do as told.

Why do you assume this? Because believe me stere's a strong chance it's wrong.

Sherifu - are you seriously telling me you would accept that behaveiour from your manager?

Zombrex

Sherifu wrote: »

Sorry lads, i'm not buying this kid gloves stuff at all. The public give you more grief than a manager ever will. Good on the job training imo. Forged in the fires of Mordor.

man alive Sherifu? "kid gloves", "forged in the fires"? We arent talking about the army in Chad here. This is a fast food restureant. Your comment that it is good job training is ridiculous. Yes the customers can give you grief but that is a totally different relationship between you and them and between you and other members of staff. there is a separation that exists that doesn't exist between you and other staff. The other staff members, particularly ones in authority above you, are your co-workers. You don't have the same relationship with them as with the customers, and getting shouted at by your manager is nothing like getting shouted at by a stupid customer.

this is bullying in the work place pure and simple, it has no benefit of hardening up the staff members, even if that was something that was actually a good thing (again, army in Chad? I don't think so).

WindSock

While I appreciate the fact that you stood up for the employee, it sounds like you went off on one yourself and probably contributed to the sour atmosphere in the place. If I were in there ordering some food and there was someone ranting and raving to the manager for ages I would actually think, oh ffs, just write a damn letter to his higher ups and shut up.

AARRRGH

I think you should stay out of other people's business, and I think you should stop letting someone's nationality affect your opinion.

Eoin

dublindude wrote: »

I think you should stop letting someone's nationality affect your opinion.

100% agree with this. Also, what the hell were you doing eating in Supermacs? It's disgusting.

gyppo

Have done the very same as the OP about 18 months ago, and would do so again.
Happened at a well known service centre in the midlands, where the owner/manager was bollocking a female staff member in front of everyone.
No employee deserved the abuse meted here, regardless of what she did/didn't do.
Told the manager the above, who kindly told me to f*ck off and myob.

About 6 people dropped the items they were about to purchase and walked out.

Princess Consuela Bananahammock

gyppo wrote: »

Have done the very same as the OP about 18 months ago, and would do so again.
Happened at a well known service centre in the midlands, where the owner/manager was bollocking a female staff member in front of everyone.
No employee deserved the abuse meted here, regardless of what she did/didn't do.
Told the manager the above, who kindly told me to f*ck off and myob.

About 6 people dropped the items they were about to purchase and walked out.

Lovely. Viva le realution! You read that, sherifu?!

Sherifu

Lol. Talk to Joe tbh.

Why don't you read the other replies

mikemac

girl2 wrote: »

I called him over, and of course I started on him. I shouted at him that he had NO RIGHT to speak to her that way, that there was no call for it whatsoever. I suppose I ranted and raved on at him for a while (he may as well have thrown me out!).

Shouted? Ranted and raved?
Fair enough if you wanted to get involved but is that how you normally act?
No better then the manager tbh, you clearly can't act calmly in a situation.

Write a letter to head office if you want to do something

gixerfixer

Agree with OP reaction to the situation.To see a grown man give a younger girl that kind of grief is IMO unacceptable.A few smacks around the head would have done no harm either.Sometimes people need to be taken down a step or two.

Eoin

gixerfixer wrote: »

Agree with OP reaction to the situation.To see a grown man give a younger girl that kind of grief is IMO unacceptable.A few smacks around the head would have done no harm either.Sometimes people need to be taken down a step or two.

Very good - some light physical assault as well. That's more reasonable than someone giving one of their staff a bollocking alright.