Got a Solicitors letter / debt collection for ISP . Advise please.

nadir

The following situation is hypothetical of course.

"A couple of years ago I had an Internet connection from an Irish ISP.
The contract was for 12 months, I paid for 12 months and then continued to pay and use the service for another 4 months, but then decided to move house. I phoned them and told them I wanted to cancel the contract.
The person at the other side seemed to understand, the conversation was short and factual.
About three months later I got a phone call from them wondering why I hadn't paid my bill. I told them I had asked for the service to be canceled. I distinctly remember this person saying that was ok , and he would follow up on it.
At this stage I had moved apartment so any mail that went to my previous address was unavailable to me.
About a year passed, and suddenly I get a phone call from a debt collection agency , and a solicitors letter requiring me to pay around 1000 euros...
I'm seriously lacking any written proof that I canceled my connection, which I should have done."

In the above situation, what should one do?

Tom Young

I take it you have the telephone records?

[Edit] You possibly should engage a solicitor on this, seeing as either the amounts are owing or there has been a grave error.