Unjust Cancellation fee with NTL - Please Help!

kulekat

HI all,

If anyone can help me with this problem, I would be very gratefull..

I had a NTL contract in my last house for 14 months. After that time I moved out, paid my last bill and informed NTL that I was cancelling my contract. As it was over the 12 mt stipulation in the 'contract' there should be no cancellation fee - and I was not told that there was one.

I went travelling, and had no word from NTL - either by paperwork/phone/email.

On my return home, I received a phone call saying I owed them 123 euro for the cancellation fee, as I had cancelled my contract within a 12 mt period. This is wrong information.

I started my account in April 2006 - ended in july 2007.
Their records (i.e.computer) state I started my contract in April 2007 -end in july 2007.

So, they have not contacted me in a year to tell me that I owe them 123 euro, and said because I didn't pay up have called in a collection agency. I have just got my letter from the collection agency, and have said that the matter is in dispute.

Everytime I ring NTL to try and resolve the matter all they say is that their records state my contract was only from April 2007-July 2007.

I am at my wits end. I am at the moment trying to find any bills that I paid in the 2006 period to prove to them that my account was active. But since I moved out and went travelling its proving hard to find them (aargh).

If anyone can give me any advice on how to tackle this problem I would really apreciate it.

Needless to say I will never open an account with NTL again, and my SKY account is being paid electronically (by CC) so I have all my records for future need.

Thanks a mill..:o

cycleoin

Not the place for legal advice - try your solicitor, and read the charter.