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paypal-issue with receiving refund

  • 16-06-2008 12:31pm
    #1
    event
    Registered Users, Registered Users 2 Posts: 16,119 ✭✭✭✭


    no need, sorted it myself
    this can be deleted or locked


Comments

  • #2
    Hero Of College
    Closed Accounts Posts: 930 ✭✭✭Hero Of College


    I don't want to open a new thread so I will use this one.

    I recently won an Pace SKY+ box online and had to return it because the guy sent me an Amstrad Box.

    I provided Tracking info and Paypal ruled in my favour. I got the £68stg pack which I had forked out on the item and its postage.

    But I also forked out €37 sending it back to the seller......Paypal didn't refund that.

    So really I am only around €50 better off instead of the €88 that I should be.

    Does anyone have any idea if the procedure here involves me getting my €37 return postage back?

    Or....is that just a hit they expect you to make??

    Cheers.


  • #3
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Unfortunately, you take the hit on the return cost.


  • #4
    taz30
    Closed Accounts Posts: 27 ✭taz30


    i spent 43euro returning a dud and paypal are trying to avoid paying me the refund at all.the seller put it up on ebay again and sold it again when it still was legaly mine.count yourself lucky!


  • #5
    Hero Of College
    Closed Accounts Posts: 930 ✭✭✭Hero Of College


    jor el wrote: »
    Unfortunately, you take the hit on the return cost.

    So why is the buyer LOSING OUT on the price of the return?? In fairness {not arguing with you mind} that is an absolute CROCK OF **** of a deal.

    I have in effect lost €37. For nothing.

    I'm glad I left negative feedback.


  • #6
    Hero Of College
    Closed Accounts Posts: 930 ✭✭✭Hero Of College


    taz30 wrote: »
    i spent 43euro returning a dud and paypal are trying to avoid paying me the refund at all.the seller put it up on ebay again and sold it again when it still was legaly mine.count yourself lucky!

    I don't even know if I got the money back yet. Paypal said they had refunded my card....and then uttered some nonsense about the "seller not having sufficient funds"...for all I know the money still hasn't been refunded.

    Whats PayPals method here? They pay me and the seller pays them? Suppose the seller doesn't pay them? Sure all he has to do is cancel his account, and open a new one with a different card etc.


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  • #7
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Hero Of College wrote: »
    that is an absolute CROCK OF **** of a deal.
    Yes it is. It's usually in the auction terms though. A lot of online retailers have the same policy too.
    I have in effect lost €37. For nothing.
    Unfortunately, yes you have.
    I'm glad I left negative feedback.
    Small consolation.
    Hero Of College wrote: »
    I don't even know if I got the money back yet. Paypal said they had refunded my card....and then uttered some nonsense about the "seller not having sufficient funds"...for all I know the money still hasn't been refunded.
    Check your Paypal account. It'll be there if it has been refunded. There's always the blurb that if the seller hasn't enough funds that the refund won't go through.
    Whats PayPals method here? They pay me and the seller pays them? Suppose the seller doesn't pay them? Sure all he has to do is cancel his account, and open a new one with a different card etc.

    If the seller has cleared off, or has no funds in his account, your refund will not happen. The way it works is Paypal try to recover the funds from the seller, then send that back to you. If they can't recover, you get squat.

    If you paid using a credit card, then you can chargeback against Paypal. Nothing will get your postage back though.


  • #8
    Hero Of College
    Closed Accounts Posts: 930 ✭✭✭Hero Of College


    Thanks for your help Jor El.

    The seller initially offered to send the PO for the postage to me...so that I could return the item. Then they changed their mind and started to blab on about how they always send the correct item and they always check the merchandise.

    If they had done so they would have seen that it was {A} the wrong item and {B} that it was totally frazzled anyways.

    In short, someone got what I paid for and I got some other sh!te.

    Anyways- neg feedback was left. Small consolation yes but he had 100% to begin with and now its gone.

    Here is the full text of the Paypal dispute final status:

    We have completed our investigation of this case. We have confirmed delivery of the item you returned. You have received a refund of £68.46 GBP for this claim. Any portion of your original payment that was funded with credit has been refunded directly to that credit line. Please allow 3 days for the refund to appear in your balance

    There is nothing in my profile which says that I have received a sum etc etc etc. I found the above message in the Resolution centre of the website- not my profile.

    Cheers.

    HoC


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