Problem with Laptop

Jimbo

I got a bit of a problem with my new Dell XPS M1530
When I plug it in there seems to be a slight electrical charge on the aluminimum finish around the keybard/touchpad. It usually feels like a static buzz when I touch it but sometimes it gives a very slight electric shock.
Anyone else have this problem? It's getting a bit irritating.

Cheers

BostonB

I don't have it with our M1330 but is a common reported problem. See the web for details.

Jimbo

Yea, after reading up on it, it's a common problem alright. Apparently it's because the power adaptor is two pin rather than 3pin. It just requires a change of the power adaptor to 3 pin. Unfortunatly Dell don't seem to be treating it as a fault becuase it's a common problem with all electrical applicances, which means the customer has to pay to replace it
What complete bull.
How it is acceptable to produce a laptop that shocks the user?

AlmightyCushion

Last time I checked they were sending people out free ones for this. I think voodoo got one for free. Try getting in contact with them, you may have just gotten someone who didn't know these were being given out for free.

Jimbo

Cool, I've sent them an email.
Hopefully they'll sort it, Im getting tired of the electrocutions

Voodu Child

AlmightyCushion wrote: »

Last time I checked they were sending people out free ones for this. I think voodoo got one for free. Try getting in contact with them, you may have just gotten someone who didn't know these were being given out for free.

I noticed the problem alright, but laziness prevented me from getting a new adaptor :pac: Strangely, I can't say I notice it anymore

But yeah, they were sending out free replacement adaptors to anyone who requested them last time I checked, so you should be sorted Jimbo. If they try and bill you for it, I would just argue with whoever is on the phone until they give up and send you the free one

Dartz

My M1530 zaps me the odd time...

But I think the cause is the opposite... I'm grounding myself through the chassis, and Zapping myself with my own static electricity.

Overheal

Class Action Lawsuit for the win.

Black_Knight

My Vostro had a similar problem, i could feel a little charge at the middle front of it. Told dell, and they (after some battling) replaced it. Mine had a graphics card which they "dont ship anymore" so the upgraded me to the 1510 (after some battling again). Not as good a GFX card, but its notibly lighter and thinner.

[SIZE=-2]The havnt collected the "faulty" one yet, shhh[/SIZE]

Jimbo

Just an update on this.

I recieved a new adaptor and lead form Dell a couple of days after emailing them. No problem whatsoever. Laptop working fine now. Kudos to Dell

coldfire1x

Which email id you mail them to? I am having the same problem.

The power cord has 3 pin but from there its going as a 2 pin in the adapter. Is this the problem? Should the adapter be a three pin as well?

Jimbo

Adaptor should be 3 pin also.

Contact them here

coldfire1x

^^ Thanks a lot Jimbo. I will send them a mail. Lets see what they do.

Overheal

jimbo78 wrote: »

Just an update on this.

I recieved a new adaptor and lead form Dell a couple of days after emailing them. No problem whatsoever. Laptop working fine now. Kudos to Dell

they must have seen my post :rolleyes: