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Quick and easy way of diagnosing a BSOD?

  • 31-05-2008 2:00pm
    #1
    cornbb
    Registered Users, Registered Users 2 Posts: 6,790 ✭✭✭


    Hey guys, I recently sold my Dell laptop to my brother. It BSOD'd on him today while it was shutting down. He wasn't doing anything unusual at the time - just ripping some CDs - no new hardware or software. It doesn't seem to be a frequently recurring problem.

    I'd like to help him diagnose the problem but he's miles away and not too tech-savvy. Are there any checks/tools I can ask him to run? Or any other advice I can give him?


Comments

  • #2
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,922 CMod ✭✭✭✭Spear


    cornbb wrote: »
    Hey guys, I recently sold my Dell laptop to my brother. It BSOD'd on him today while it was shutting down. He wasn't doing anything unusual at the time - just ripping some CDs - no new hardware or software. It doesn't seem to be a frequently recurring problem.

    I'd like to help him diagnose the problem but he's miles away and not too tech-savvy. Are there any checks/tools I can ask him to run? Or any other advice I can give him?

    The BSOD should have included a stop code, that's the first place to start.


  • #3
    Ruu_Old
    Closed Accounts Posts: 36,634 ✭✭✭✭Ruu_Old


    You can dump the code into Google search and it will normally bring up a page from the MS Knowledge base with some answers.


  • #4
    cornbb
    Registered Users, Registered Users 2 Posts: 6,790 ✭✭✭cornbb


    Thanks guys, I've told him how to look for the stop code if/when it happens again.


  • #5
    zilog_jones
    Registered Users, Registered Users 2 Posts: 6,638 ✭✭✭zilog_jones


    The error should have appeared in Event Viewer (in Computer Management and a few other places).


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